Websites using Nortonshoppingguarantee

Okay, let s break down Norton Shopping Guarantee (NSG), covering its overview, revenue information (which is limited), alternatives, pricing, and customer care.

Overview of Norton Shopping Guarantee (NSG)

Norton Shopping Guarantee (NSG) used to be a service offered by NortonLifeLock (formerly Symantec) to online retailers. It was designed to increase customer confidence and drive sales by providing a suite of guarantees and assurances to shoppers. The core idea was to build trust, reduce cart abandonment, and encourage repeat purchases.

Key components of NSG (when it was active):

• $10,000 Purchase Guarantee: Covered shoppers if they weren t satisfied with their purchase due to misrepresentation, non-delivery, or other issues covered by the guarantee.
• $1,000 Lowest Price Guarantee: Reimbursed shoppers the difference if they found a lower price for the same product within a certain period after purchase.
• $100 Identity Theft Protection: Provided assistance and financial coverage if a shopper s identity was stolen as a result of a transaction with a participating merchant.
• Seal of Approval: A Norton Shopping Guarantee badge displayed on the retailer s website, indicating that the store was backed by Norton s guarantee.
• Customer Reviews: NSG often incorporated a system for collecting and displaying customer reviews, further building trust.

Important: Norton Shopping Guarantee Discontinuation

It s crucial to understand that NortonLifeLock discontinued the Norton Shopping Guarantee program. It is no longer actively offered. While you might still see references to it online, it is not available for new merchants.

Revenue Information

Because the Norton Shopping Guarantee was part of a larger suite of services offered by NortonLifeLock, it s very difficult to isolate its specific revenue contribution. NortonLifeLock (now Gen) does not break out revenue for specific, discontinued features like NSG in their financial reports. Therefore, precise revenue figures are not publicly available. It was likely a relatively small but strategic offering within their overall portfolio.

Alternatives to Norton Shopping Guarantee

Since NSG is no longer available, merchants looking for similar benefits need to explore alternatives that can provide trust signals, guarantees, and improve customer confidence. Here are some options:

• Trust Seals and Badges:
  • BBB Accredited Business: Becoming accredited by the Better Business Bureau provides a strong trust signal.
  • Google Customer Reviews: Integrate Google Customer Reviews to display star ratings and reviews on your site and in search results.
  • Trusted Shops Trustmark: A popular European option that provides a money-back guarantee and displays a trustmark.
  • McAfee SECURE: Another well-known security and trust badge.
• Warranty and Protection Programs:
  • Extend: Offers extended warranties and protection plans that customers can purchase at the point of sale.
  • Upsie: Similar to Extend, providing extended warranties for various products.
  • Allstate Protection Plans (SquareTrade): A well-established provider of protection plans.
• Customer Review Platforms:
  • Trustpilot: A leading platform for collecting and displaying customer reviews.
  • Yotpo: A comprehensive e-commerce marketing platform that includes review collection and management.
  • Bazaarvoice: Another robust platform for collecting and displaying reviews and user-generated content.
• Payment Processors with Buyer Protection:
  • PayPal: Offers buyer protection that can reassure customers.
  • Shopify Payments: Integrates with Shopify and offers secure payment processing.
• In-House Guarantees and Policies:
  • Money-Back Guarantees: Offer a clear and generous money-back guarantee to build trust.
  • Free Returns: Make it easy for customers to return products if they are not satisfied.
  • Excellent Customer Service: Provide prompt, helpful, and friendly customer support to resolve issues quickly.
• Route Package Protection: Offers package protection that can be added at checkout to cover lost, stolen, or damaged packages.
• AfterShip Protection: Similar to Route, providing package protection and tracking solutions.
• Other considerations: Cyber security protocols, SSL certificates, data privacy policies prominently displayed.

Pricing

Because NSG is discontinued, there is no current pricing information. When it was available, the pricing model varied depending on the size of the merchant, the volume of transactions, and the level of coverage desired. It was typically a subscription-based service. For the alternative solutions listed above, you would need to contact the individual providers for their current pricing structures. Most of these services have various tiers depending on usage and features.

Customer Care Details (For Historical NSG Claims - Limited)

Since the program is discontinued, support for new issues is not available. However, if a customer had a valid Norton Shopping Guarantee in place before the discontinuation, they might still have options for claims. I would expect the window of opportunity to make claims on old guarantees to be closing (if not already closed). Here s what to consider:

• Contact NortonLifeLock/Gen Support: The primary point of contact would be NortonLifeLock/Gen customer support. They can advise on any remaining procedures for handling legacy NSG claims. Their website (norton.com or gen.com) will have contact information.
• Provide Documentation: Any customer seeking to make a claim would need to provide all relevant documentation, including proof of purchase, details of the issue, and any communication with the merchant.
• Review the Guarantee Terms: The specific terms and conditions of the Norton Shopping Guarantee at the time of purchase would dictate the eligibility and process for making a claim.
• Be prepared for delays: Given the age of these guarantees, you might experience delays in processing claims.

In Summary

The Norton Shopping Guarantee was a service designed to boost online shopper confidence, but it is no longer offered. Merchants seeking similar benefits need to explore the various alternatives listed above, focusing on trust signals, guarantees, and excellent customer service. Contact NortonLifeLock/Gen customer support only if you have an existing claim related to a guarantee that was in place before the discontinuation of the program.