Websites using Nexcess

Okay, let s break down Nexcess, covering its overview, revenue, alternatives, pricing, and customer care.

Nexcess Overview

• What it is: Nexcess is a managed hosting provider specializing in optimized hosting for e-commerce, content management systems (CMS), and applications. They focus on performance, scalability, and security, aiming to handle the technical aspects of hosting so their customers can concentrate on growing their businesses.

• Key Focus Areas:

  • E-commerce: Optimized for platforms like WooCommerce, Magento, and BigCommerce.
  • CMS: Optimized for platforms like WordPress, Craft CMS, and ExpressionEngine.
  • Managed Services: They handle server management, updates, security, and other technical tasks.
  • Scalability: Designed to handle traffic spikes and growth.
  • Performance: Optimized for speed and reliability.
  • Security: Proactive security measures to protect websites and data.
  • Specific Solutions: They also offer solutions like email hosting and dedicated servers.

• Target Audience: Businesses and individuals who need more than just basic shared hosting and want a managed solution that handles the technical complexities of hosting. This includes e-commerce stores, agencies, developers, and businesses with high-traffic websites.

Revenue

• Nexcess is a part of Liquid Web, which is owned by Madison Dearborn Partners (a private equity firm). Being part of a larger organization, Nexcess s specific revenue isn t always broken out publicly. Liquid Web as a whole has reported revenues over $100 million annually. However, exact figures for Nexcess alone are not publicly available.

Alternatives

Here s a breakdown of alternatives, categorized by their strengths:

• For E-commerce (WooCommerce, Magento, BigCommerce):

  • Kinsta: Known for its high-performance WordPress hosting (including WooCommerce) on Google Cloud Platform. Often considered a premium alternative.
  • Cloudways: Offers managed cloud hosting where you can choose your cloud provider (DigitalOcean, AWS, Google Cloud) and optimize for e-commerce. More flexibility but requires some technical knowledge.
  • SiteGround: A popular provider that has plans optimized for WooCommerce with good support.
  • WP Engine: Another premium WordPress host known for its security and scalability, and has WooCommerce plans.
  • Pressable: Managed WordPress hosting optimized for scalability and WooCommerce.
  • A2 Hosting: A provider offering a variety of hosting services with optimized options for e-commerce.

• For WordPress in General:

  • Kinsta: (See above)
  • WP Engine: (See above)
  • SiteGround: (See above)
  • Flywheel: Managed WordPress hosting geared towards agencies and freelancers.

• For Managed Cloud Hosting (More Technical):

  • Cloudways: (See above)
  • RunCloud: A control panel that allows you to manage your own servers from providers like DigitalOcean, AWS, and Google Cloud. Requires more technical expertise.
  • ServerPilot: Similar to RunCloud, offering server management through a control panel.

• For Dedicated Servers (If that s what you need):

  • Liquid Web: (Parent company of Nexcess): Offers a wide range of dedicated server options.
  • OVHcloud: Offers dedicated servers at a competitive price.
  • Hetzner: Another European provider known for its affordable dedicated servers.

Key Considerations When Choosing an Alternative:

• Your Specific Needs: Which platform are you using (WordPress, Magento, etc.)? What are your performance requirements?
• Your Technical Expertise: Do you need a fully managed solution, or are you comfortable with some server management?
• Your Budget: Pricing varies significantly among managed hosting providers.
• Support Quality: Read reviews and check for support availability and responsiveness.
• Scalability: How much do you expect to grow?

Pricing

Nexcess offers a variety of plans, so pricing can vary considerably depending on your chosen platform (WordPress, WooCommerce, Magento, etc.) and the resources you need (storage, bandwidth, number of sites).

• General Structure: Plans are typically tiered, with pricing increasing as you get more resources and features.
• Starting Prices (Approximate and Subject to Change): Expect to pay around $15-$20 per month for entry-level WordPress plans. WooCommerce and Magento plans tend to be more expensive due to the higher resource demands of those platforms. Dedicated server plans will be significantly more.

• Things to Consider with Pricing:

  • Storage: How much disk space do you need?
  • Bandwidth: How much data transfer do you need?
  • Number of Sites: How many websites can you host on the plan?
  • Staging Environments: Does the plan include a staging environment for testing changes?
  • SSL Certificates: Are SSL certificates included?
  • Support Level: What level of support is included (e.g., 24/7 chat, phone support)?
  • Contract Length: Are there discounts for longer-term contracts?

• Recommendation: Visit the Nexcess website to view the most up-to-date pricing for your specific needs.

Customer Care Details

• Support Channels: Nexcess generally offers a multi-channel support approach:

  • 24/7 Live Chat: A common and often fast way to get help.
  • Phone Support: Often available 24/7.
  • Email/Ticket Support: For less urgent issues.
  • Knowledge Base: A library of articles, tutorials, and FAQs.
  • Community Forums (Sometimes): A place to ask questions and get help from other users.

• Support Reputation: Nexcess and Liquid Web generally have a good reputation for customer support, particularly for technical issues. They pride themselves on having knowledgeable support staff.

• Factors to Consider When Evaluating Support:

  • Response Time: How quickly do they respond to inquiries?
  • Knowledge: How knowledgeable are the support staff?
  • Problem Resolution: How effectively do they resolve issues?
  • Availability: Is support available 24/7?

• Recommendation: Before committing to Nexcess, check recent reviews and testimonials to get a sense of the current customer support experience. Look for comments about response times, technical expertise, and problem resolution.

In summary: Nexcess is a strong choice if you need a managed hosting solution for e-commerce or CMS platforms and value performance, scalability, and expert support. However, it s important to compare pricing and features with alternatives to find the best fit for your specific needs and budget. Remember to look at recent reviews of their customer support.