Websites using New Relic

Okay, let s break down New Relic, covering its overview, revenue, alternatives, pricing, and customer care.

New Relic Overview

New Relic is a cloud-based observability platform that provides software analytics to help developers and operations teams monitor, debug, and improve their applications and infrastructure. Think of it as a comprehensive monitoring and analytics toolset designed to give you a deep understanding of your systems performance.

Key Features:

• Application Performance Monitoring (APM): Monitors the performance of your applications, identifying bottlenecks, errors, and slow transactions.
• Infrastructure Monitoring: Tracks the performance of your servers, containers, and cloud services.
• Browser Monitoring: Monitors the front-end performance of your web applications, including page load times, JavaScript errors, and user interactions.
• Mobile Monitoring: Tracks the performance of your mobile apps (iOS and Android).
• Log Management: Collects, aggregates, and analyzes logs from across your systems.
• Synthetics Monitoring: Simulates user interactions to proactively detect availability and performance issues.
• Network Monitoring: Monitors the performance of your network infrastructure.
• Programmability: Allows users to create custom dashboards, alerts, and automation using New Relic s GraphQL API.
• AI and Machine Learning: New Relic also incorporates AI to detect anomalies and provide intelligent insights.

Target Audience:

• Software developers
• DevOps engineers
• IT operations teams
• Site reliability engineers (SREs)
• Business analysts needing application performance data

Revenue

New Relic is a publicly traded company, so its financial information is available. Here s a general overview (based on available public reports, note that numbers will change):

• Annual Revenue: As of the fiscal year ending March 31, 2024, New Relic reported a total revenue of $948.1 million.
• Revenue Model: Primarily subscription-based.
• Growth: Historically, New Relic has experienced significant growth but is now focusing more on profitability.

Alternatives to New Relic

The observability space is competitive. Here are some leading alternatives to New Relic:

• Datadog: A major competitor offering a wide range of monitoring services. It s often praised for its user-friendly interface and robust features.
• Dynatrace: Known for its AI-powered monitoring and automation capabilities. It is often positioned for larger enterprises.
• Splunk: A strong player in log management and security information and event management (SIEM), but also offers observability features.
• Prometheus (with Grafana): An open-source monitoring system very popular in the Kubernetes ecosystem. Prometheus handles metric collection while Grafana focuses on visualizations and dashboards.
• Elastic Observability: Part of the Elastic Stack (including Elasticsearch, Kibana), it provides log management, APM, and infrastructure monitoring.
• AppDynamics (Cisco): An enterprise-grade APM solution with advanced transaction tracing capabilities.
• Amazon CloudWatch: AWS s native monitoring service, tightly integrated with the AWS ecosystem.
• Google Cloud Monitoring (Stackdriver): Google Cloud Platform s monitoring solution.

Key Differences Between New Relic and Competitors:

• Approach: Some tools focus more on specific aspects (e.g. log aggregation, infrastructure), while New Relic aims to provide a unified platform.
• Ease of Use: New Relic is often regarded as having a shallower learning curve compared to some other tools.
• Pricing: Pricing models and tiers vary across different vendors.
• Integration Ecosystem: The availability of integrations with other tools and platforms is an important factor.
• Focus: Some are more enterprise-focused while others aim at different levels of organizations.

Pricing

New Relic s pricing is usage-based, meaning you pay for what you consume. It s not just based on the number of users or servers.

Here are the key factors that affect costs:

• Data Ingestion: The volume of telemetry data you send to the platform (metrics, events, logs, traces).
• User Seats: Number of user accounts.
• Optional Add-ons: Features like Applied Intelligence or access to specific monitoring features.
• Data Retention: How long you need to store the collected data.
• Data Queries Data retrieval can influence pricing

Important Considerations:

• Free Tier: New Relic offers a free tier with limited access and data limits. This can be a good way to test the platform.
• Tiers: New Relic has different pricing tiers, with more features and storage capabilities at higher levels.
• Estimator Tools: New Relic provides a cost calculator to help estimate monthly costs.
• Usage Spikes: Cost can vary if data needs spike outside of the expected usage.

Customer Care Details

New Relic provides a range of support options:

• Documentation: Extensive online documentation including tutorials, FAQs, and API references.
• Community Forum: An active online community where users can ask questions, share experiences, and get help.
• Support Tickets: Users can submit support requests online.
• Premium Support Options: For enterprise clients, dedicated support services may be available with faster response times.
• Training and Onboarding: New Relic offers training resources and services to help users get started.
• Professional Services: New Relic also offers professional services to help with complex deployments and customizations.

Summary

New Relic is a powerful observability platform offering a unified approach to monitoring your applications and infrastructure. While it can be a significant investment, it provides a range of features and tools that can help development and operations teams improve application performance.

Key Takeaways:

• Comprehensive Platform: New Relic offers a broad set of tools, including APM, infrastructure, browser, mobile, and logs monitoring.
• Usage-Based Pricing: Costs depend on the amount of telemetry data, users, and features used.
• Strong Alternatives: There are other strong players in the observability space to consider, such as Datadog, Dynatrace, and Prometheus.
• Customer Support: New Relic provides extensive documentation, community support, and premium support options.

I recommend visiting New Relic s website directly for the latest pricing details, feature list, and case studies, as those can change. If you are considering New Relic, try out their free tier to see if it meets your needs and fits within your budget. You should also compare it to a few of the alternatives to find the best fit for your specific situation.