Websites using Netigate

Okay, let s break down Netigate, covering its overview, revenue estimates, alternatives, pricing information (as best as can be gathered), and customer care details.

What is Netigate?

Netigate is a cloud-based feedback platform designed to help businesses gather, analyze, and act on customer and employee insights. It s primarily focused on survey creation, distribution, and reporting, with features for both customer experience (CX) and employee experience (EX) initiatives.

Key Features and Functionality:

• Survey Creation: Drag-and-drop interface, customizable templates, question libraries, various question types (multiple choice, open-ended, rating scales, etc.), skip logic, branching, and multimedia integration.
• Survey Distribution: Email, SMS, web links, social media, QR codes, embedded in apps or websites. Supports automated distribution and reminders.
• Data Collection & Analysis: Real-time data collection, automated reporting, data filtering and segmentation, text analysis (sentiment analysis), trend analysis, benchmarking, and integration with other business systems (e.g., CRM, HRIS).
• Reporting & Visualization: Customizable dashboards, interactive charts and graphs, exportable reports (PDF, Excel, PowerPoint).
• CX Features: Customer satisfaction (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES) surveys, feedback forms, churn prediction.
• EX Features: Employee engagement surveys, 360-degree feedback, onboarding surveys, exit surveys, pulse surveys, and tools for action planning based on employee feedback.
• Security & Compliance: GDPR compliance, data encryption, role-based access control.
• Integrations: API access, integrations with systems like Salesforce, Microsoft Dynamics 365, Hubspot and many others through Zapier.

Revenue:

• Netigate is a private company, so exact revenue figures are not publicly available.
• Estimates are difficult to pin down precisely. Some sources suggest revenue in the range of $10-20 million USD annually, but this is speculative.
• Revenue is likely derived from subscription fees based on the features used, the number of surveys conducted, and the size of the organization.

Alternatives to Netigate:

Here s a breakdown of some notable alternatives, categorized for clarity:

• Comprehensive Survey Platforms (Similar Feature Set):

  • Qualtrics: A very powerful and widely used platform. Often considered an enterprise-level solution with extensive features for research and analytics. Can be more expensive than Netigate.
  • SurveyMonkey: A popular and user-friendly option, especially for smaller businesses. Offers a range of plans, including free options. Less advanced analytics than Netigate or Qualtrics.
  • Medallia: Focus on enterprise CX, very strong analytics. Expensive and very powerful.
  • QuestionPro: A robust platform with a wide range of features, including advanced survey logic, reporting, and analytics. Offers both free and paid plans.
  • Alchemer (formerly SurveyGizmo): A flexible and customizable platform suitable for a variety of survey needs. Good for complex survey designs.
  • SoGoSurvey: Offers a range of features for creating and distributing surveys, as well as analyzing results. Caters to enterprise.

• Customer Experience (CX) Focused Platforms:

  • Zendesk Suite: Comprehensive customer service platform which include survey and feedback tools.
  • Delighted (by Qualtrics): Simpler, NPS-focused CX platform with a clean interface.
  • AskNicely: Another NPS-focused platform, geared towards frontline teams.
  • UserVoice: Focuses on product feedback and feature requests.

• Employee Experience (EX) Focused Platforms:

  • Culture Amp: Specifically designed for employee engagement surveys and analytics.
  • Peakon (acquired by Workday): Another employee engagement platform with continuous listening capabilities.
  • 15Five: Performance management and employee engagement platform.

• Simpler/More Affordable Options:

  • Google Forms: Free and easy to use for basic surveys. Limited features.
  • Typeform: Known for its visually appealing and conversational survey format.

Choosing an Alternative: Consider these factors when evaluating alternatives:

• Your Budget: Pricing varies significantly between platforms.
• Your Needs: What specific features do you require (e.g., advanced analytics, specific question types, integrations)?
• Your Technical Expertise: How easy is the platform to use and administer?
• Scalability: Can the platform grow with your business?
• Integrations: Does it integrate with your existing systems?

Pricing:

• Netigate does not publicly display its pricing. You need to contact them directly for a quote.
• Expect subscription-based pricing, likely with different tiers based on the number of users, the number of surveys, the features included, and the level of support.
• Given that it s a more comprehensive platform, expect it to be priced higher than very basic survey tools like SurveyMonkey s basic plans or Google Forms, but potentially lower than enterprise-grade solutions like Qualtrics. It probably fits in the mid-range to upper-mid-range in terms of cost.

How to get a price quote from Netigate:

1. Visit the Netigate website.
2. Look for a Contact Us, Request a Demo, or Get a Quote button or form.
3. Fill out the form with details about your organization, your needs, and the features you are interested in.
4. A Netigate sales representative will contact you to discuss your requirements and provide a customized quote.

Customer Care Details:

• Support Channels: Netigate typically offers customer support through the following channels:
  • Email: Support via email is a standard offering.
  • Phone: Phone support may be available, especially for higher-tier plans.
  • Live Chat: Live chat support may be available on their website or within the platform.
  • Help Center/Knowledge Base: A self-service resource with articles, tutorials, and FAQs.
• Training & Onboarding: Netigate often provides training and onboarding services to help new users get started with the platform. This may include online training, webinars, or on-site training.
• Account Management: Larger customers may be assigned a dedicated account manager to provide personalized support and guidance.
• Service Level Agreements (SLAs): For enterprise customers, Netigate may offer SLAs that guarantee certain levels of uptime and support response times.
• Online Reviews: Check online review sites (G2, Capterra, TrustRadius) for customer feedback on Netigate s support quality. Keep in mind that reviews can be subjective.

How to Contact Netigate Support:

1. Visit the Netigate website.
2. Look for a Support, Contact Us, or Help link.
3. You should find contact information for their support team, including email addresses and phone numbers.
4. Check their Help Center or Knowledge Base for answers to common questions.

In Summary:

Netigate is a solid feedback platform suitable for organizations that need a comprehensive solution for gathering and analyzing customer and employee insights. However, its lack of transparent pricing means you ll need to contact them directly to determine if it fits your budget. Carefully consider the alternatives based on your specific needs and compare pricing and features before making a decision.