Websites using Mopinion

Okay, let s break down Mopinion, covering its overview, revenue (with some caveats), alternatives, pricing, and customer care.

Mopinion Overview

Mopinion is a customer feedback analytics platform designed to help businesses collect, analyze, and act on user feedback. It aims to give companies a holistic view of their customer experience (CX) across various touchpoints. Here s a more detailed look:

• Core Functionality:

  • Feedback Collection: Offers a variety of ways to collect feedback, including website feedback forms, in-app surveys, email surveys, and more.
  • Advanced Analytics: Provides tools for analyzing feedback data, such as text and sentiment analysis, topic categorization, and reporting dashboards.
  • Data Visualization: Transforms data into easy-to-understand charts and graphs.
  • Integrations: Connects with popular CRM, project management, and analytics platforms.
  • Actionable Insights: Allows teams to set up workflows and triggers based on feedback to address issues and improve the CX.

• Key Use Cases:

  • Website feedback and usability testing.
  • Mobile app feedback.
  • Net Promoter Score (NPS) tracking.
  • Customer satisfaction (CSAT) measurement.
  • Customer effort score (CES) measurement.
  • Product feedback and roadmap prioritization.
  • A/B testing with feedback.

• Target Audience: Mopinion serves a broad range of businesses, from SMBs to large enterprises, across various industries. It is particularly useful for companies that want a data-driven approach to customer experience.

Revenue

• Private Company: Mopinion is a privately held company. This means that their financial information, including revenue, isn t publicly released.
• Estimates & Funding: While exact revenue figures are not public, Mopinion has been operating for over a decade and has received several rounds of funding, indicating they are a successful and growing business.
• Focus on Growth: Mopinion s focus on continuous product development and expanding its feature set suggests a focus on revenue growth and market share.

Alternatives

There are many customer feedback platforms available in the market. Here are some notable alternatives to Mopinion, categorized by focus:

• All-in-One Feedback Platforms:

  • Qualtrics: A comprehensive experience management platform (often considered an enterprise solution).
  • Medallia: Another enterprise-focused experience management platform.
  • SurveyMonkey: A well-known platform offering various survey and feedback collection tools. (Has a stronger focus on survey-building.)
  • Typeform: Known for its conversational and visually appealing surveys and forms.

• Website-Specific Feedback Platforms:

  • Hotjar: Offers heatmaps, session recordings, and feedback surveys.
  • Usabilla (now part of UserZoom): Focused on website and app usability testing.
  • SessionCam (now part of Contentsquare): Provides user behavior analysis and session recordings.

• NPS & Customer Satisfaction Focused Platforms:

  • Delighted: Simplifies the process of collecting NPS, CSAT, and CES feedback.
  • AskNicely: A platform focused on improving customer loyalty through real-time feedback.
  • Retently: Provides an NPS feedback management solution.

• Emerging Alternatives

  • Zonka Feedback: An omnichannel customer experience and feedback platform.

Choosing an Alternative: When selecting an alternative to Mopinion, consider factors such as: * Specific needs: Are you primarily focused on website feedback, NPS, or general CX insights? * Budget: Pricing varies widely across platforms. * Integration requirements: Ensure the chosen platform integrates with your existing tech stack. * Ease of use: Evaluate the learning curve for your team. * Scalability: Choose a platform that can handle your current and future feedback volumes.

Pricing

• Subscription-Based: Mopinion operates on a subscription-based model.
• Tiered Pricing: They typically offer different pricing plans based on usage, features, and the number of users.
• Custom Pricing: For large enterprises with specific needs, custom pricing plans may be available.
• Free Trial: Mopinion usually offers a free trial or demo of their software.
• Pricing Transparency: They don t always publish pricing directly. You ll likely need to request a quote to get exact pricing based on your specific requirements. It s safe to assume that it is in the medium to high price range due to the depth of analysis it offers.

Customer Care Details

• Support Channels: Mopinion typically provides customer support through various channels including:

  • Email
  • Live chat
  • Phone (likely for enterprise clients)
  • Help documentation and knowledge base
  • Onboarding assistance

• Training and Resources: They often offer training resources like webinars, tutorials, and guides to help users make the most of the platform.

• Dedicated Support: Larger enterprise clients often receive dedicated account management and support.
• Customer reviews: While most reviews seem positive, it appears that some customers have concerns about pricing and some technical support issues

Key Takeaways

• Mopinion is a robust customer feedback analytics platform suitable for businesses looking to gain in-depth CX insights.
• Its private status means exact revenue is unknown, but its growth and funding rounds indicate success.
• There are several alternatives, each with its own strengths and weaknesses, so selecting the best platform depends on your specific needs.
• Mopinion s pricing is subscription-based and varies based on usage and features. You ll likely need to contact them for a quote.
• They generally offer good customer support and onboarding resources.

To make an informed decision about Mopinion or any of its alternatives, it s crucial to:

1. Identify your specific needs and goals.
2. Request demos and free trials from multiple platforms.
3. Carefully compare features and pricing.
4. Consider the scalability of the solution as your needs grow.
5. Read customer reviews and feedback to get an idea of the user experience.

This overview provides a comprehensive starting point. For the most up-to-date information and specific pricing details, it s best to contact Mopinion directly through their website.