Websites using Mattermost

Okay, let s break down Mattermost, covering its overview, revenue (though this is tricky for private companies), alternatives, pricing, and customer care details.

Mattermost Overview

Mattermost is an open-source, self-hosted team collaboration platform designed for technical and operational teams that require high levels of security and control over their communication data. It s often positioned as an alternative to Slack or Microsoft Teams, especially for organizations with strict data privacy requirements.

Here s a breakdown of key features and characteristics:

• Self-Hosted & Open Source: The core of Mattermost is its open-source nature and the ability to self-host the platform. This gives organizations complete control over their data, infrastructure, and security.
• Team Messaging: It offers the fundamental team messaging features you d expect: channels (public and private), direct messages, threads, file sharing, and rich text formatting.
• Customization & Integrations: Mattermost is highly customizable through integrations, plugins, and API access. This enables users to connect it to various tools and workflows.
• Focus on DevOps and Engineering: While it can be used by any team, Mattermost often appeals to DevOps, engineering, and security teams who need granular control and strong integrations with their workflows and development tools.
• Mobile Apps: It provides apps for iOS and Android for mobile accessibility.
• Enterprise Features: Mattermost also offers enterprise-grade features such as advanced permission settings, compliance features (e.g., data retention policies, audits), and scalability options.

Revenue (Private Company Information)

Mattermost is a privately held company, so its specific revenue figures are not publicly released. However, we can deduce a few points about its revenue streams:

• Enterprise Subscriptions: The primary revenue driver is likely subscriptions to their Enterprise edition. This edition offers the premium features, support, and scalability options targeted at larger organizations.
• Professional Services: Mattermost likely generates revenue through professional services such as onboarding, deployment assistance, customization, and training.
• Cloud Offering: While self-hosted is the main focus, Mattermost has cloud offerings as well which contributes to revenue.

Alternatives to Mattermost

Here are some notable alternatives to Mattermost, grouped by type:

• Cloud-Based Alternatives:
  • Slack: The most prominent competitor. Known for its user-friendly interface, extensive app ecosystem, and strong community.
  • Microsoft Teams: Bundled with Microsoft 365, appealing to organizations already in the Microsoft ecosystem. Offers integrated video conferencing, file sharing, and other collaboration features.
  • Discord: Initially designed for gamers but has expanded to various communities. Known for its voice and text channels, and ease of use.
  • Google Chat: Part of Google Workspace, integrated with other Google apps like Gmail and Google Drive.
  • Rocket.Chat: Another open-source alternative that can be self-hosted.
• Self-Hosted Alternatives:
  • Rocket.Chat: A strong open-source competitor. Offers many similar features to Mattermost.
  • Zulip: Another powerful, open-source platform focused on threaded conversations.
  • Element (and Matrix protocol): Decentralized and open-source, focusing on privacy and interoperability.

Key Differences Among Alternatives

• Self-Hosting vs. Cloud: The biggest differentiator is self-hosting capability. Mattermost, Rocket.Chat, Zulip, and Element cater to those needing full control. Slack, Teams, and Discord are primarily cloud-based.
• Pricing: Cloud-based options often have tiered pricing based on features and user count. Self-hosted solutions can have lower direct subscription costs, but require infrastructure maintenance and costs.
• Focus: Slack is broad and general-purpose, Teams is for Microsoft shops, Mattermost leans towards DevOps and technical teams.

Pricing Details

Mattermost s pricing is based on different editions and deployment options:

• Mattermost Team Edition (Open Source): Free and open-source. Includes the core team messaging functionalities. Self-hosted, so no subscription fee, but you are responsible for infrastructure costs.
• Mattermost Professional: A paid subscription edition with features such as compliance features, advanced access control and security.
• Mattermost Enterprise: The most comprehensive paid offering, with premium support and scalability features.

Factors Influencing Cost

• Deployment Method: Self-hosted requires managing servers and resources. Cloud offerings have their hosting fees.
• Edition: The more advanced the tier, the higher the price.
• User Count: Paid plans often scale based on the number of users.
• Support Level: Enterprise subscriptions usually include dedicated support options.
• Cloud Offerings: If you choose a cloud offering there will be a cost for that as well.

Customer Care Details

Mattermost provides customer support in various ways:

• Community Forum: A good starting point for finding answers, sharing solutions, and engaging with the broader community.
• Documentation: Mattermost has detailed documentation for users and developers.
• Enterprise Support: Enterprise Edition customers receive priority support with different Service Level Agreements (SLAs). This includes direct communication with support staff.
• Professional Services: Organizations can engage Mattermost s professional services for assistance with deployment, customization, and training.
• Support Portal: Typically, paying customers will have access to a support portal with features such as ticket submission.

In summary

Mattermost is a powerful collaboration platform with a strong focus on self-hosting, customization, and security, appealing especially to technical teams. While its revenue is private, we know they focus on enterprise subscriptions, professional services, and cloud offerings. It competes with both cloud-based and self-hosted alternatives. If you are considering it, evaluating its features and how they align to your needs, alongside your security, control, and budget, is important.