Websites using Loop11

Okay, let s break down Loop11, covering its overview, revenue (estimation), alternatives, pricing, and customer care details.

Loop11 Overview

Loop11 is a remote usability testing platform. It s designed to help businesses and UX professionals understand how users interact with their websites, mobile apps, prototypes, and even surveys, without the need for in-person testing. It s a tool for collecting quantitative and qualitative data about user behavior.

• Key Features:

  • Task-Based Testing: You can create tasks for participants to complete on your website or app.
  • Heatmaps and Clickmaps: Visual representations of where users click and scroll on your pages.
  • Video and Audio Recording: Record users screens and voices as they complete tasks, providing rich insights into their thought processes.
  • SUS (System Usability Scale) and NPS (Net Promoter Score) Integration: Collect standardized usability and satisfaction metrics.
  • A/B Testing: Test different versions of your designs to see which performs best.
  • Unmoderated Testing: Participants complete tests on their own time, from their own locations.
  • Mobile Testing: Test mobile websites and apps.
  • Reporting and Analytics: Tools for analyzing the data you collect.
  • Integration: May integrate with tools like Slack, Google Analytics.

• Target Audience:

  • UX Researchers
  • UX Designers
  • Product Managers
  • Marketing Teams
  • Web Developers

• Benefits:

  • Cost-effective compared to traditional lab-based usability testing.
  • Faster turnaround time for results.
  • Ability to reach a wider range of participants.
  • Data-driven insights to improve user experience.

Revenue (Estimation)

Estimating Loop11 s exact revenue is difficult because they don t publicly disclose this information. However, we can make some educated guesses based on available data:

• Company Size: Loop11 is a smaller company, not a large enterprise. This generally implies lower revenue compared to larger, more established competitors.
• Pricing Structure: Their pricing is tiered, based on the number of tests you run per year.
• Market Share: They are a player in the remote usability testing market, but not necessarily the dominant leader. Companies like UserTesting.com and Lookback likely have larger market shares.

General Estimates (Keep in mind these are just estimates and not confirmed figures):

• Likely in the range of $1 Million - $10 Million annually. This is a broad range, but it aligns with the size and market position of the company.

Alternatives to Loop11

There are many other usability testing platforms available. Here are some of the most popular and notable alternatives:

• UserTesting.com: A major player in the industry with a large pool of testers and a wide range of features. Generally considered more expensive than Loop11.
• Maze: Focuses on testing prototypes and early-stage designs. Good for rapid iteration.
• Lookback: Offers both moderated and unmoderated testing, with strong emphasis on live interviews.
• Optimal Workshop: Provides a suite of UX research tools, including card sorting, tree testing, and first-click testing, in addition to usability testing.
• Userlytics: Another platform with a global panel of testers and a range of testing methodologies.
• TryMyUI: Offers a more budget-friendly option for unmoderated testing.
• Hotjar: While not solely a usability testing platform, Hotjar provides heatmaps, session recordings, and surveys, which can be used to identify usability issues. More geared towards analytics.
• Crazy Egg: Similar to Hotjar, focusing on heatmaps and A/B testing, but less focused on direct usability testing.

When choosing an alternative, consider:

• Budget: Pricing varies significantly between platforms.
• Features: Which features are essential for your research needs (e.g., moderated vs. unmoderated, mobile testing, specific metrics).
• Tester Pool: Does the platform provide a diverse and relevant pool of testers for your target audience?
• Ease of Use: How easy is it to set up and run tests?
• Reporting and Analytics: How well does the platform present and analyze the data?
• Integrations: Does it integrate with your existing tools?

Pricing

Loop11 uses a subscription-based pricing model. The specifics can vary but generally:

• Pay-as-you-go options: May have credits/project-based pricing.
• Subscription Plans: Offer different tiers based on the number of tests you need to run per year. Generally monthly or annual billing.
• Free Trial: Loop11 typically offers a free trial period to allow you to test out the platform.

Important: The most accurate and up-to-date pricing information is always available on the Loop11 website. Be sure to check their official site for the latest details.

Customer Care Details

• Website: The Loop11 website (loop11.com) is the primary resource for information and support.
• Help Center/Knowledge Base: They likely have a help center with articles, tutorials, and FAQs to help you troubleshoot common issues and learn how to use the platform.
• Email Support: You can usually contact their support team via email for assistance.
• Live Chat: They may offer live chat support on their website, but it s not always guaranteed. Check their website for availability.
• Phone Support: Phone support may or may not be offered, especially on lower-tier plans. Check their website for details.
• Documentation: Thorough documentation on how to set up and use the platform.
• Social Media: They may have a presence on social media platforms like LinkedIn or Twitter, where you can potentially reach out for support or updates.

To find their customer care options:

1. Visit the Loop11 website.
2. Look for a Support, Help, Contact, or Resources link in the navigation menu or footer.
3. Check the FAQ section for answers to common questions.
4. Look for their email address or phone number (if available) on the contact page.

In summary, Loop11 is a valuable tool for remote usability testing, offering a range of features to help businesses improve their user experience. It s important to compare it to alternatives based on your specific needs and budget.