Websites using Localmed

Okay, let s break down LocalMed, covering its overview, revenue (or related funding information, as exact revenue is often private), alternatives, pricing, and customer care.

Overview of LocalMed (Now part of Birdeye)

• What it is: LocalMed was a scheduling software company specializing in online scheduling for healthcare practices, particularly dental practices. It allows patients to book appointments directly online, 24/7, without needing to call the office. This helps practices fill their schedules, reduce no-shows, and improve patient satisfaction.
• Key Features:
  • Online Scheduling: Real-time availability synced with the practice s existing calendar (often integrated with practice management systems).
  • Patient Self-Service: Patients can book, reschedule, and cancel appointments online.
  • Automated Reminders: Automated text and email reminders to reduce no-shows.
  • Practice Management Integration: Integration with popular dental and healthcare practice management software.
  • Reporting and Analytics: Data on appointment booking trends, no-show rates, and other key metrics.
• Acquisition by Birdeye: In September 2022, LocalMed was acquired by Birdeye, a customer experience and reputation management platform. LocalMed s scheduling capabilities are now integrated into the Birdeye platform. This means Birdeye users can now leverage LocalMed s features, and LocalMed customers are likely being transitioned or offered integrations with Birdeye s broader suite of tools.
• Target Audience: Primarily dental practices, but also other healthcare providers looking for online scheduling solutions.

Revenue and Funding Information

• Private Company Information: LocalMed was a privately held company. Therefore, its exact revenue figures were not publicly disclosed.
• Funding: Before the acquisition, LocalMed had raised venture capital funding. While the specifics are difficult to ascertain, it s safe to say they had financial backing to grow their platform.
• Now Part of Birdeye: Because LocalMed is now part of Birdeye, its revenue is rolled into Birdeye s overall revenue, which is also not publicly available as Birdeye is also a private company. Therefore, it is not possible to find specific revenue for LocalMed separately anymore.

Alternatives to LocalMed (considering its online scheduling function):

Since LocalMed is now integrated with Birdeye, alternatives need to be strong in online scheduling and potentially reputation/customer experience management if that s important to you. Here are some alternatives to consider:

• SolutionReach: Comprehensive patient communication platform with online scheduling, appointment reminders, reviews management, and more. A strong competitor, particularly in the dental space.
• Weave: Another popular all-in-one platform for patient communication and practice management, including online scheduling, phone systems, and payments. Very popular in dentistry.
• Zocdoc: A large online marketplace where patients can find and book appointments with doctors. Good for visibility, but practices have less control over the patient experience.
• Calendly: Although a general scheduling software (not healthcare-specific), Calendly offers robust online scheduling capabilities that can be customized for some healthcare settings.
• Acuity Scheduling (Squarespace Scheduling): Good for smaller practices or individual practitioners. Acuity is simpler to use, but lacks certain features compared to its competitors.
• NexHealth: A platform specializing in streamlining operations, providing scheduling, patient communications and automated workflows.
• Luma Health: Another major player in the patient engagement space, offering online scheduling, patient intake, and automated communications.
• Birdeye: If you re considering LocalMed because of the Birdeye acquisition, evaluate Birdeye s entire platform, including its review management, surveys, and customer communication tools. The LocalMed functionality is now within Birdeye.
• SimplyBook.me: A versatile scheduling platform catering to various industries, including healthcare, featuring appointment scheduling, reminders, and customizable booking pages.

Pricing

• LocalMed s Previous Pricing: LocalMed s pricing was based on several factors including the number of providers, number of locations, and features selected. It was usually a monthly subscription fee.
• Birdeye Pricing: Birdeye s pricing is tiered and based on the features you need and the number of locations. You ll need to contact Birdeye directly for a custom quote. The price of LocalMed s scheduling features will now be bundled into Birdeye s packages.
• Alternative Pricing: The alternatives listed above have varied pricing models. Some offer monthly subscriptions, while others have usage-based pricing. You ll need to get quotes from each vendor to compare effectively. Many offer free trials or demos.

Customer Care Details

• LocalMed s Former Customer Support: LocalMed was known for providing customer support via phone, email, and online documentation.
• Birdeye s Customer Support: Now that LocalMed is part of Birdeye, customer support is handled through Birdeye s channels. Birdeye generally offers:
  • Phone Support: Contact information available on their website.
  • Email Support: Usually a support email address or ticketing system.
  • Online Knowledge Base/Help Center: Articles and guides to help users troubleshoot issues and learn how to use the platform.
  • Dedicated Account Managers: Depending on the subscription level, customers may have access to a dedicated account manager.
• Checking Reviews: It s always a good idea to check recent online reviews of Birdeye to get an idea of their current customer support quality and responsiveness. Search for Birdeye reviews on sites like G2, Capterra, and Trustpilot.

Key Considerations When Choosing a Scheduling Solution:

• Integration with Your Existing Systems: Crucially, the scheduling software needs to integrate seamlessly with your practice management system (PMS).
• Ease of Use: The platform should be easy for both your staff and your patients to use.
• Customization: Can you customize the booking process to meet your specific needs?
• Reporting and Analytics: Does the software provide the data you need to track performance and identify areas for improvement?
• Security and Compliance: The platform must be HIPAA compliant to protect patient data.
• Cost: Consider the total cost of ownership, including subscription fees, implementation costs, and training.

I recommend contacting Birdeye directly to discuss your specific needs and get a demo of their platform, now including the LocalMed scheduling capabilities. Also, get quotes from several of the alternatives listed above to compare features and pricing. Good luck!