Websites using Livesupporti

Okay, let s break down LiveSupporti, covering its overview, revenue (estimates), alternatives, pricing, and customer care.

Overview of LiveSupporti

LiveSupporti is a live chat software solution designed to help businesses provide real-time customer support and engage with website visitors. It aims to improve customer satisfaction, increase sales, and build stronger relationships with customers. It focuses on being user-friendly and feature-rich, suitable for various business sizes.

Key Features Typically Offered by LiveSupporti (features may vary depending on their specific plan):

• Live Chat: Real-time text-based communication with website visitors.
• Chat Routing: Direct chats to the appropriate agents or departments based on predefined rules (e.g., department, skills, URL visited).
• Chatbot Integration: Automate responses to common questions and guide visitors.
• Canned Responses: Pre-written answers to frequently asked questions, speeding up response times.
• Proactive Chat: Trigger chats based on visitor behavior (e.g., time spent on a page, specific actions).
• Offline Forms: Capture visitor information and messages when agents are unavailable.
• Mobile Apps: Allow agents to manage chats from mobile devices.
• Reporting and Analytics: Track key metrics such as chat volume, agent performance, customer satisfaction, and conversion rates.
• Integration: Connect with CRM, e-commerce platforms, and other business tools.
• Customization: Branding options to match your website s look and feel.
• Multi-Language Support: Cater to a global audience.
• Visitor Monitoring: Track visitor activity on your website.
• File Sharing: Allow agents and customers to exchange files within the chat window.

Estimated Revenue

It s difficult to provide a precise revenue figure for LiveSupporti as they are a privately held company and don t publicly disclose their financials. Estimated annual revenue is hard to determine without official information. A rough estimate based on similar sized competitors could be a few million dollars annually.

Alternatives to LiveSupporti

Here are some popular alternatives to LiveSupporti, categorized by focus and scale:

• Large, Comprehensive Solutions:

  • Zendesk: A full-featured customer service platform with live chat, ticketing, knowledge base, and more. Excellent for larger businesses with complex support needs.
  • Salesforce Service Cloud: A robust CRM with live chat capabilities and advanced features like AI-powered insights. Best for companies already invested in the Salesforce ecosystem.
  • HubSpot Service Hub: Integrates seamlessly with HubSpot s other marketing and sales tools. Offers live chat, ticketing, knowledge base, and customer feedback tools. Good for businesses using HubSpot s platform.

• Mid-Range and Growing Solutions:

  • Intercom: A customer messaging platform focused on proactive engagement, lead generation, and customer support. Strong emphasis on personalized communication.
  • LiveChat: (LiveChat Inc.): A popular live chat solution known for its user-friendly interface and robust features.
  • Tawk.to: A very popular free live chat solution with a large user base. While free, it offers paid add-ons for removing branding and additional features.
  • Crisp: A customer messaging platform that combines live chat, email marketing, and a knowledge base.

• Simpler, Budget-Friendly Options:

  • Olark: Easy to use and integrates well with many other platforms.
  • Pure Chat: A straightforward live chat solution with a clean interface.
  • Smartsupp: A live chat and video recording tool to help you understand user behavior.

Factors to Consider When Choosing an Alternative:

• Budget: Pricing varies significantly between different solutions.
• Features: Determine which features are essential for your business.
• Integration: Ensure the solution integrates with your existing tools.
• Scalability: Choose a solution that can grow with your business.
• Ease of Use: Consider the user-friendliness of the interface for both agents and customers.
• Customer Support: Evaluate the quality of the vendor s customer support.

Pricing

• LiveSupporti will have different pricing plans. Typically live chat software pricing models include:

  • Per-Agent Pricing: A monthly fee for each agent using the software. This is the most common model.
  • Tiered Pricing: Different plans with varying features and usage limits (e.g., number of chats, agents, websites).
  • Usage-Based Pricing: Charges based on the number of chats, messages, or active users. Less common.
  • Free Plan: A limited free plan with basic features.
  • Free Trial: Most providers offer a free trial period to test the software.

• Since it is hard to find official pricing information without going through sales, it s best to contact the company directly for up-to-date and accurate pricing details tailored to your specific needs. Look for a Pricing or Plans page on their website or request a quote.

Customer Care Details

• LiveSupporti typically offers multiple channels for customer support:

  • Live Chat: Support through their own live chat system.
  • Email: Contact them via email for inquiries.
  • Knowledge Base/Help Center: A collection of articles, FAQs, and tutorials.
  • Phone Support: Some plans may include phone support, particularly for higher-tier customers.
  • Ticketing System: Submit a support ticket and track its progress.

• To determine the exact customer care options offered by LiveSupporti, visit their website and look for the Contact Us or Support page. This page should provide information on how to get in touch with their support team.

Disclaimer:

• The information provided here is based on general knowledge of live chat software and common industry practices. It s recommended to visit the LiveSupporti website or contact them directly for the most accurate and up-to-date information. Remember that features, pricing, and support options can change.