Websites using Livehelpnow

Okay, let s break down LiveHelpNow, covering its overview, revenue (though precise figures are hard to come by), alternatives, pricing, and customer care.

LiveHelpNow Overview

LiveHelpNow is a cloud-based customer service software platform designed to help businesses manage their customer interactions across various channels. It positions itself as a comprehensive solution for small to medium-sized businesses, offering features beyond just live chat.

Here s a summary of its core functionalities:

• Live Chat: Enables real-time conversations with website visitors.
• Ticketing System: Manages and tracks customer support requests through tickets.
• Email Support: Integrates with email for handling customer inquiries.
• Knowledge Base: Allows businesses to create self-help resources for customers.
• Call Tracking & Support: Integrates with phone support solutions.
• Social Media Support: Monitors and responds to customer interactions on social media platforms.
• Reporting and Analytics: Provides insights into customer interactions and agent performance.
• CRM Integration: Integrates with various customer relationship management (CRM) systems.
• Mobile App Support: Enables agents to manage customer interactions on the go.
• SMS (Text) Support: Provides support through text messaging.

Key Selling Points:

• All-in-One Platform: Offers a wide range of customer service tools in a single solution.
• Scalability: Designed to cater to businesses of varying sizes.
• Customization: Allows users to customize the look and feel to match their brand.
• User-Friendly Interface: Aims for ease of use for both agents and customers.

Revenue

Unfortunately, LiveHelpNow is a privately held company, and therefore does not publicly disclose its revenue information. So, exact revenue figures are not available. Based on industry estimates, and size, it would likely be in the millions, but exact figures are unknown.

Alternatives to LiveHelpNow

The customer service software market is competitive, with numerous alternatives offering similar functionalities. Here are some notable options:

• Zendesk: A popular, robust platform known for its comprehensive features and integrations, often considered a more enterprise-level option.
• Intercom: Primarily known for its in-app messaging and customer engagement features, excellent for SaaS companies.
• Freshdesk: A versatile solution with a strong ticketing system and various communication channels, favored by many smaller businesses.
• Help Scout: Focuses on email support and knowledge base management, often praised for its clean interface and shared inbox approach.
• LiveChat: A dedicated live chat solution, offering robust features focused on chat interactions.
• Zoho Desk: Integrated into the larger Zoho ecosystem of business tools, offering a scalable solution.
• HubSpot Service Hub: Part of the larger HubSpot CRM platform, suitable for companies already using HubSpot for sales and marketing.
• Tidio: A platform known for its ease of setup, chatbots, and live chat features, often used by small businesses and e-commerce.
• Kayako: A customer service platform offering live chat, email, and social media channels.
• Olark: A live chat focused solution known for its ease of use and customizability.

Choosing an alternative depends on factors such as:

• Business Size: Small businesses might prefer easier-to-use, less expensive options, while enterprises may require more complex and customizable platforms.
• Specific Needs: Some solutions prioritize live chat, others emphasize ticketing, email support, or knowledge bases.
• Budget: Pricing varies significantly between different options.
• Existing Infrastructure: Integration capabilities with existing CRM or other tools.

Pricing

LiveHelpNow offers various pricing plans based on the features and number of agents. It s known to have a more modular pricing structure so you can add the needed modules.

• They offer customized pricing based on specific needs, making it difficult to give exact costs. Contacting their sales team directly is necessary for precise quotes.
• Pricing tends to be a mid-range competitor in the market.
• Free Trial: Usually offers a free trial to test their platform.

Key Things to Know About Pricing:

• Agent-Based Pricing: Most plans are usually based on the number of agents or users.
• Feature Tiers: Higher-tier plans typically unlock more advanced features.
• Add-ons: Additional features or services may come with extra costs.

It s highly recommended to:

1. Request a demo: Get a walkthrough of the platform to see if it meets your needs.
2. Get a personalized quote: Discuss your specific needs and get a quote that matches your requirements.
3. Compare quotes from multiple vendors: Don t settle for the first quote you get; shop around.

Customer Care Details

LiveHelpNow offers customer care through multiple channels:

• Support Team: They provide email, phone, and live chat support to their customers.
• Knowledge Base: They maintain a comprehensive knowledge base with articles and tutorials.
• Training & Onboarding: Often provides training to help new customers get started with the platform.
• Dedicated Account Management: Larger customers may have dedicated account managers.
• Community Forums: They have a community forum where users can share tips and support each other.

Key Things to Know About Customer Care:

• Reputation: Reviews generally state their customer support is helpful and responsive.
• Support Hours: Verify their support hours to ensure they fit your needs.
• Ticket Response Time: Inquire about typical response times for support requests.
• Training Availability: See if they offer training resources that will help your team learn the platform.

Conclusion

LiveHelpNow is a comprehensive customer service platform designed for businesses looking for an all-in-one solution. It offers a range of features, but you should carefully evaluate its pricing and feature set against its competitors, and also consider your specific needs. As pricing is customized, reaching out to them for a personalized quote is the most effective way to understand the value and fit for your business. Always compare the platform to its alternatives to make sure you re choosing the best option.