Websites using Livefyre

Okay, let s break down Livefyre, covering its overview, revenue, alternatives, pricing, and customer care.

Livefyre Overview

Livefyre, formerly an independent company, is now a part of Adobe Experience Manager. It s a platform designed to enhance user engagement on websites and apps through interactive features like:

• Real-time Comments: Allows users to post comments and engage in discussions.
• Live Blogs: Enables real-time blogging and content updates, often used for event coverage.
• Curated Social Content: Aggregates and displays social media content (posts, images, videos) from various platforms.
• User-Generated Content (UGC) Curation: Facilitates the collection, moderation, and display of content created by users (e.g., photos, videos, testimonials).

Key Features & Benefits:

• Increased Engagement: Encourages user participation, leading to longer time on site.
• Community Building: Fosters a sense of community through discussions and interaction.
• Content Enrichment: Adds dynamic and fresh content to web pages.
• Social Amplification: Connects website content to social platforms, expanding reach.
• Moderation Tools: Helps manage user-generated content and maintain a positive environment.
• Integration: Designed to integrate smoothly with the Adobe ecosystem and other systems.

Revenue

• Part of Adobe: Since Livefyre is now part of Adobe Experience Manager (AEM), its revenue is folded into the larger Adobe revenue streams. Adobe does not typically break out the revenue for individual components of AEM.
• Subscription Model: Adobe Experience Manager, and thus Livefyre, operates primarily on a subscription basis with customers paying recurring fees for the software and services.
• Adobe s Revenue: As a reference point, Adobe s total revenue for fiscal year 2023 was $19.41 billion, illustrating the scale of the broader company Livefyre is a part of.

Alternatives to Livefyre

If you re looking for alternatives to Livefyre, here are some popular options, categorized by core functionality:

• For General Commenting & Discussion:
  • Disqus: A widely used commenting platform with robust features and a large community.
  • GraphComment: Emphasizes conversation threads and user reputation.
  • Hyvor Talk: A lightweight and customizable commenting system.
  • Commento: An open-source option for those seeking more control.
• For Live Blogging:
  • WordPress Live Blogging Plugins: Plugins available for self-hosted WordPress sites, like the Live Blog plugin.
  • CoverItLive: A dedicated live blogging platform, known for its reliability.
  • ScribbleLive: Used by news organizations and large events for real-time updates.
• For UGC Curation & Social Content:
  • Juicer: Aggregates social media content and displays it on websites.
  • Tagboard: Collects and displays social media posts based on hashtags and keywords.
  • Stackla (Now part of Nosto): Helps marketers collect, curate, and display user-generated content.
  • Taggbox: A platform for aggregating, moderating, and displaying user-generated content.

Choosing an Alternative:

• Consider your core need: Do you need simple comments, live blogging, or UGC curation?
• Scalability: Will the platform handle your anticipated traffic and content volume?
• Customization: How much control do you need over design and functionality?
• Integration: Does it integrate with your website platform and other tools?
• Budget: What s your price point and can you afford a subscription?

Pricing

• Integrated into AEM: Livefyre pricing is not typically available separately. It is part of Adobe Experience Manager, which is a large-scale platform with a price model dependent on usage, features, and specific agreements.
• Adobe AEM Pricing: Adobe Experience Manager pricing is complex and generally involves custom quotes based on a company s specific needs and scale. It s not publicly available and is typically enterprise-level.
• Alternative Pricing: Alternatives like Disqus, Hyvor Talk, or Juicer offer more transparent, and often tiered, pricing structures based on page views, features, or other usage metrics. Smaller websites can find free or low-cost plans from these providers.

Customer Care Details

• Adobe Support: As Livefyre is part of Adobe, customer care is primarily handled through Adobe s support channels.
• Support Channels: This usually includes:
  • Adobe Help Center: A comprehensive online knowledge base with articles and tutorials.
  • Community Forums: Places for users to connect with each other and ask questions.
  • Direct Support: Email or phone support depending on your AEM plan and contract level.
  • Dedicated Customer Success Manager: Typically for large enterprise customers with complex needs.
• Support Levels: The level of support you receive from Adobe is often tied to the subscription level you purchase. Enterprise customers often have more direct and personalized support.
• Alternative Support: Alternatives like Disqus, or Juicer, usually offer support through:
  • Email support
  • Support knowledgebases
  • Community forums

Key Takeaways

• Livefyre is now integrated into Adobe Experience Manager, providing user engagement features.
• Its revenue is part of Adobe s overall figures, not reported separately.
• Alternatives are available, each with different features and pricing models.
• Pricing is complex and enterprise-focused under the AEM umbrella.
• Customer support is handled primarily through Adobe channels.

Recommendation

If you are a large enterprise using Adobe products already, Livefyre can be a valuable part of your toolkit. However, smaller businesses or those looking for more straightforward solutions should explore alternative products.

Before making a decision:

• Assess your core needs (comments, live blog, UGC).
• Evaluate your budget and technical capabilities.
• Compare features and support options to find the best fit for your situation.

I hope this gives you a comprehensive overview of Livefyre! Let me know if you have any other questions.