Websites using Livecaller

Okay, let s break down LiveCaller, a popular software for connecting businesses with customers via phone calls. I ll cover its key features, revenue information (if available), alternatives, pricing, and customer care details.

What is LiveCaller?

LiveCaller is a cloud-based outbound dialer software designed to help businesses, especially those in sales and marketing, automate and streamline their call processes. It s primarily focused on improving efficiency and productivity for teams that make a high volume of phone calls.

Key Features of LiveCaller:

• Power Dialer: Automates dialing from a list of contacts, skipping busy signals, no answers, and disconnected numbers. This significantly reduces the time agents spend manually dialing.
• Predictive Dialer: Uses algorithms to predict when an agent will be available and automatically dials the next number. This is the most efficient dialer type but requires a higher volume of calls to be effective.
• Preview Dialer: Provides agents with information about the contact before dialing, allowing them to personalize the call.
• Click-to-Call: Allows agents to initiate calls directly from websites, CRM systems, or other applications.
• Call Recording: Records calls for quality assurance, training purposes, and compliance.
• CRM Integration: Integrates with popular CRM systems like Salesforce, Zoho, Pipedrive, and others to provide a unified view of customer interactions.
• Call Reporting and Analytics: Provides insights into call performance, agent productivity, and campaign effectiveness. Key metrics often include call duration, answer rates, conversion rates, and agent performance.
• Lead Management: Tools for organizing, prioritizing, and distributing leads to agents.
• Local Presence Dialing: Dials with a local number that matches the area code of the person being called, increasing the likelihood of them answering.
• Voicemail Drop: Allows agents to quickly leave pre-recorded voicemails on answering machines.
• DNC (Do Not Call) Compliance: Helps ensure compliance with telemarketing regulations.
• Call Scripting: Provides agents with pre-written scripts to ensure consistent messaging.

Revenue Information:

Unfortunately, LiveCaller is a privately held company, and its revenue information is not publicly available. You won t find it in public filings or readily accessible databases. Therefore, I cannot provide specifics about their revenue.

Alternatives to LiveCaller:

The outbound dialer market is competitive. Here are some popular alternatives to consider, categorized by similarity and features:

• Similar Core Functionality:

  • RingCentral: A full-featured communication platform with a strong dialer component.
  • Five9: A leading cloud contact center solution with advanced dialing capabilities.
  • Genesys Cloud CX: A comprehensive customer experience platform.
  • NICE CXone: Another strong player in the cloud contact center space.
  • Aircall: Known for its ease of use and integration with various CRM systems.
  • JustCall: A popular choice for small and medium-sized businesses.
  • CallHub: Focuses on political campaigns and non-profits.
  • VanillaSoft: Specifically designed for sales engagement.
  • PhoneBurner: Known for its power dialing capabilities.
  • Convoso: Another option specializing in outbound sales.

• CRM-Focused Options (with dialing capabilities):

  • Salesforce Sales Cloud (with High-Velocity Sales): If you re heavily invested in Salesforce, this can be a good option.
  • Zoho CRM (with Zoho PhoneBridge): Similar to Salesforce, Zoho offers integrated telephony.
  • HubSpot Sales Hub (with Calling): HubSpot s sales platform includes basic calling features.

• Open Source Options (require more technical setup):

  • Asterisk: A powerful open-source PBX system that can be configured as a dialer.
  • FreeSWITCH: Another open-source alternative.

Choosing an Alternative:

The best alternative for you will depend on your specific needs, budget, technical expertise, and the size of your team. Consider the following factors:

• Dialer Type: Do you need a power dialer, predictive dialer, or preview dialer?
• CRM Integration: How important is integration with your existing CRM system?
• Budget: What s your price range?
• Scalability: Will the solution scale as your business grows?
• Ease of Use: How easy is the software to learn and use?
• Reporting and Analytics: What kind of reporting capabilities do you need?
• Compliance: Does the solution help you comply with telemarketing regulations?
• Customer Support: What level of customer support do you require?

Pricing:

LiveCaller s pricing is typically subscription-based, and they often offer different plans depending on the features and number of users. As pricing can change, the most accurate information will be found on their website.

General pricing models in this space include:

• Per-user/per-month: This is the most common model, where you pay a monthly fee for each agent using the software.
• Usage-based: You pay based on the number of calls made, minutes used, or other usage metrics.
• Bundled plans: Offering different tiers with a set number of features for a monthly fee.
• Custom pricing: For larger enterprises, LiveCaller might offer custom pricing based on their specific needs.

To find the most up-to-date pricing:

1. Visit the LiveCaller website: Look for a Pricing or Plans page.
2. Request a Demo: Many dialer companies offer demos, during which you can discuss your needs and get a customized quote.
3. Contact Sales: Reach out to their sales team directly to get pricing information.

Customer Care Details (Support):

LiveCaller, like most software companies, offers customer support through various channels. Typical methods include:

• Email Support: You can submit support requests via email.
• Phone Support: Direct phone support for immediate assistance.
• Help Center/Knowledge Base: A collection of articles, FAQs, and tutorials to help users troubleshoot issues and learn how to use the software.
• Live Chat: Real-time chat support on their website.
• Community Forums: Some companies have online forums where users can ask questions and share tips.
• Onboarding and Training: Assistance with setting up and using the software, especially for new customers.

To find specific LiveCaller customer support information:

1. Check the LiveCaller website: Look for a Support, Contact Us, or Help section. This is usually in the footer of the website or under a menu item.
2. Review their documentation: Often found under the Support section, this will contain documentation and tutorials.

Before committing to a specific software, try a free trial or demo to see if the software meets your needs.