Websites using LiveZilla

Okay, let s break down LiveZilla, covering its overview, revenue aspects, alternatives, pricing, and customer care.

LiveZilla Overview

• What it is: LiveZilla is a comprehensive customer support software solution, primarily known for its live chat functionality. It enables businesses to interact with website visitors in real-time, answer their questions, provide assistance, and guide them through the sales process.

• Key Features:

  • Live Chat: The core feature, allowing real-time text-based communication between agents and website visitors.
  • Ticketing System: Manages support requests submitted via email, contact forms, or offline chat messages.
  • Knowledge Base: Creates a self-service resource with FAQs, articles, and tutorials for customers to find answers independently.
  • Video Chat: Offers the option to engage with customers via video calls.
  • Screen Sharing: Agents can view and interact with customer s screens to troubleshoot issues.
  • Real-Time Monitoring: Tracks website visitors, their behavior, and chat history.
  • Mobile Apps: Allows agents to provide support from mobile devices.
  • Integrations: Integrates with various CRM, e-commerce, and marketing platforms.
  • Customization: Offers customization options for branding and workflow.

• Target Audience: Businesses of all sizes, from small startups to large enterprises, across various industries (e-commerce, SaaS, healthcare, etc.).

Revenue & Financial Information

• Privately Held: LiveZilla GmbH is a privately held company, so specific revenue figures are not publicly available.
• Revenue Model: Its revenue is based on software licenses and subscriptions. They likely have different tiers depending on the number of agents, features, and support levels.

Alternatives to LiveZilla

The live chat and customer service software market is quite crowded. Here are some popular alternatives, categorized for clarity:

• Broader Customer Support Platforms (More than just Live Chat):

  • Zendesk: A comprehensive platform with live chat, ticketing, knowledge base, and more. Generally considered a leader in the market, but can be more expensive.
  • Salesforce Service Cloud: Another enterprise-grade solution, tightly integrated with the Salesforce CRM ecosystem. Powerful but potentially complex.
  • Freshdesk: A popular and relatively affordable option with a good range of features, including live chat, ticketing, and automation.
  • Zoho Desk: Part of the Zoho suite, offering live chat, ticketing, and other support functionalities. Good for businesses already using Zoho products.
  • HubSpot Service Hub: Excellent choice for companies heavily invested in the HubSpot ecosystem (CRM, marketing automation, etc.). Integrates seamlessly.

• Dedicated Live Chat Software:

  • Intercom: Focuses on conversational marketing and customer engagement, with a strong emphasis on live chat and in-app messaging. Can be pricey.
  • Tawk.to: A completely free live chat solution (with optional paid add-ons). A good option for very small businesses on a tight budget, but may lack advanced features and support.
  • Olark: Simple and easy-to-use live chat software with a focus on small businesses.
  • Crisp: A platform that offers a wide range of features like live chat, email marketing and a knowledge base.
  • LiveChat: Very well-known and focused solely on live chat, with a focus on sales and support.

• Open Source Options:

  • osTicket: A widely used open-source ticketing system that can be adapted for live chat. Requires technical expertise to set up and maintain.

Pricing

Since the information may change, you should check the LiveZilla website directly (www.livezilla.net) for the most up-to-date and accurate pricing details. Here s a general idea of what to expect:

• License-Based: LiveZilla traditionally used a license-based model, which meant paying a one-time fee for the software. They may also have moved to subscription based.
• Agent-Based: Pricing is likely structured around the number of agents (users) who will be using the software.
• Feature Tiers: Different plans might offer different sets of features. For example, a basic plan might include only live chat, while higher-tier plans add video chat, screen sharing, or more advanced analytics.
• Free Trial: Many live chat software providers offer a free trial period so that you can test the software and see if it is a good fit for your business.

To get precise pricing:

1. Visit the LiveZilla website (www.livezilla.net).
2. Look for a Pricing or Plans page.
3. Compare the features of each plan and choose the one that best meets your needs.

Customer Care Details

• Support Channels: LiveZilla typically offers customer support through the following channels:
  • Email: For general inquiries and technical support requests.
  • Knowledge Base/Documentation: A comprehensive online resource with articles, tutorials, and FAQs.
  • Community Forum: A platform for users to ask questions, share tips, and connect with other LiveZilla users.
  • Live Chat (Possibly): They may use their own live chat software for customer support.
• Response Times: Response times can vary depending on the support plan you have and the complexity of the issue.
• Support Quality: The quality of customer support can vary. It s always a good idea to read online reviews and testimonials to get a sense of other users experiences.

How to find specific customer care information:

1. Go to the LiveZilla website (www.livezilla.net).
2. Look for a Support, Help, or Contact page.
3. You should find information about how to contact their support team and access their online resources.

I hope this comprehensive overview is helpful! Remember to check the official LiveZilla website for the most current and detailed information.