Websites using Live2support

Okay, let s break down Live2Support, covering its overview, revenue (as best as we can estimate), alternatives, pricing, and customer care details.

Live2Support: Overview

• What it is: Live2Support is a provider of live chat software and related customer support tools. They offer a platform that allows businesses to engage with website visitors and customers in real-time via chat, aiming to improve customer service, sales, and overall user experience.

• Key Features:

  • Live Chat: Core functionality for instant messaging with website visitors.
  • Visitor Monitoring: Track website visitors in real-time, including their location, pages viewed, and referring source.
  • Canned Responses: Pre-written answers to common questions for faster responses.
  • Chat Routing: Automatically direct chats to the appropriate agent or department.
  • Offline Forms: Capture customer inquiries when agents are unavailable.
  • Reporting & Analytics: Track chat volume, agent performance, and customer satisfaction.
  • Mobile Apps: Allows agents to manage chats from their mobile devices.
  • Integrations: Integrations with various CRM, e-commerce, and marketing platforms.
  • Co-browsing: Enables agents to view and interact with the customer s browser screen to provide better assistance.

• Target Audience: Small to medium-sized businesses (SMBs) across various industries, particularly those with a strong online presence and a focus on customer engagement.

Revenue (Estimation):

• Privately Held: Live2Support is a privately held company. This means they do not publicly disclose their financial information, including revenue.

• Estimating: Estimating revenue for private companies is always challenging. However, we can consider these factors:

  • Pricing Plans: Their pricing plans (see below) range from relatively inexpensive to more premium offerings.
  • Customer Base: The size and activity level of their customer base are unknown.
  • Market Position: They are a player in a competitive market.
  • Growth Rate: This is unknown, but the live chat software market is growing.

• Rough Guess: Given the above, it s extremely difficult to provide a meaningful revenue estimate. It could be anywhere from a few million to tens of millions of dollars annually. This is just a broad, speculative range.

Alternatives:

The live chat software market is crowded. Here are some well-known alternatives to Live2Support:

• Larger, More Established Players:

  • Zendesk Chat (formerly Zopim): Very popular and feature-rich. Part of the larger Zendesk suite.
  • Intercom: Focuses on conversational marketing and customer relationships.
  • LiveChat: A long-standing player with a strong feature set.
  • Freshchat (by Freshworks): Part of a broader CRM platform.
  • Zoho SalesIQ: Integrated with the Zoho CRM suite.
  • HubSpot Live Chat: Integrated with the HubSpot CRM and marketing platform.
  • Tidio: All-in-one customer service platform with live chat, chatbot, and email marketing features.

• Other Alternatives:

  • Olark: Simple and easy-to-use live chat.
  • tawk.to: Offers a free plan, making it attractive to very small businesses.
  • Crisp: Focuses on a modern and collaborative chat experience.
  • Smartsupp: Combines live chat, email, and video recordings.

• Factors to Consider When Choosing an Alternative:

  • Pricing: Compare plans and features.
  • Features: Make sure it has the features you need (e.g., integrations, reporting, cobrowsing).
  • Ease of Use: Consider the agent and customer experience.
  • Scalability: Can the platform grow with your business?
  • Integrations: Does it integrate with your existing tools?
  • Customer Support: How responsive and helpful is their support?
  • Reviews and Reputation: Check online reviews and case studies.

Pricing:

• Typically Tiered: Like most live chat software, Live2Support uses a tiered pricing model. Plans usually vary based on:

  • Number of agents/users.
  • Features included (e.g., reporting, integrations, cobrowsing).
  • Chat volume limits (sometimes).

• Important: You ll need to visit the Live2Support website directly to see their most up-to-date pricing plans. Look for a Pricing or Plans section. I cannot provide the specific pricing here as it is subject to change.

• Free Trial: Many live chat providers offer a free trial period. Check if Live2Support offers this to test the platform before committing.

Customer Care Details:

• Support Channels: Typical customer support channels for live chat software companies include:

  • Live Chat: Ironically, many provide support through their own live chat platform!
  • Email: A standard support channel.
  • Phone: Some providers offer phone support, especially on higher-tier plans.
  • Knowledge Base/Help Center: A collection of articles, FAQs, and tutorials.
  • Community Forums: A place for users to ask questions and share tips.

• Finding Contact Information:

  • Website: Look for a Contact Us or Support link on the Live2Support website.
  • Account Portal: If you are a customer, you ll likely find support information within your account dashboard.

• Service Level Agreements (SLAs): Larger businesses should inquire about SLAs, which guarantee a certain level of uptime and support response times.

In Summary:

Live2Support provides live chat and customer support software. While its specific revenue figures are not publicly available, it operates in a competitive market with many alternatives. When evaluating Live2Support (or any live chat platform), carefully consider your specific needs, budget, and the importance of factors like integrations, scalability, and customer support. Always check the vendor s website for the most current pricing and feature information.