Websites using Kapture CRM

Okay, let s break down Kapture CRM, covering its overview, revenue (if available), alternatives, pricing, and customer care details.

Kapture CRM Overview

• What it is: Kapture CRM (formerly known as Adjetter) is a cloud-based Customer Relationship Management (CRM) platform designed to help businesses manage their sales, marketing, and customer support activities. It focuses on industries like travel, healthcare, e-commerce, manufacturing, and financial services.

• Key Features:

  • Sales Force Automation: Lead management, opportunity tracking, sales forecasting, quote management, and sales pipeline visualization.
  • Helpdesk/Customer Support: Ticket management, knowledge base, live chat, self-service portals, and service level agreement (SLA) management.
  • Marketing Automation: Email marketing, SMS marketing, campaign management, and marketing analytics.
  • Analytics and Reporting: Customizable dashboards, real-time reporting, and data-driven insights.
  • Integrations: Integrates with various third-party tools, including popular email marketing platforms, payment gateways, and communication channels.
  • Mobile App: Access to CRM data and functionality on mobile devices.
  • Telephony Integration: Call center functionality.
  • AI-Powered Features: AI-powered chatbots and customer support automation.

• Target Audience: Mid-sized to large enterprises across various industries. They especially market to those in travel, healthcare, e-commerce, and finance.

• Strengths:

  • Industry-specific solutions and customizations.
  • Comprehensive feature set covering sales, marketing, and support.
  • Scalable platform for growing businesses.
  • Strong focus on customer support and service.
  • Good reporting and analytics capabilities.

• Weaknesses:

  • Can be complex to set up and configure, especially for smaller businesses.
  • Pricing may be a barrier for some smaller businesses.
  • User interface might not be as modern or intuitive as some competitors. (This is subjective).
  • Some users report a steeper learning curve for certain features.

Revenue

• Unfortunately, Kapture CRM is a privately held company (Adjetter Technologies Pvt. Ltd.), and they do not publicly disclose their revenue figures. You won t find this information in publicly available reports. You d only know this if they chose to share it.

Alternatives to Kapture CRM

Here s a list of CRM alternatives, categorized for easier comparison:

• General Purpose CRMs (Good for many industries):

  • Salesforce Sales Cloud: The market leader, highly customizable, but can be expensive.
  • HubSpot CRM: A popular free CRM with paid upgrades, known for its marketing automation features. A good starting point.
  • Zoho CRM: A comprehensive and affordable CRM with a wide range of features. A good choice for SMBs.
  • Microsoft Dynamics 365 Sales: Integrates well with other Microsoft products, suitable for larger organizations.
  • Pipedrive: Focused on sales pipeline management, simple and easy to use.
  • Freshsales Suite (by Freshworks): Combines sales and marketing automation in one platform.

• Industry-Specific CRMs:

  • If you re in a specific niche, research CRMs tailored to that industry. For example, there are CRMs specifically for real estate, insurance, or non-profits. (You d need to specify the industry to get relevant alternatives.)

• Consider these factors when choosing an alternative:

  • Your Budget: How much can you afford to spend on a CRM?
  • Your Business Size: A small business has different needs than a large enterprise.
  • Required Features: What are the must-have features for your business?
  • Ease of Use: How easy is the CRM to learn and use?
  • Integration Capabilities: Does the CRM integrate with your existing tools?
  • Customer Support: What kind of customer support is offered?
  • Scalability: Can the CRM grow with your business?

Pricing

• Kapture CRM uses a subscription-based pricing model.
• They typically offer different pricing tiers based on the features and the number of users.
• Important: You need to contact Kapture directly for a custom quote, as pricing is not publicly listed on their website. This is common for enterprise-level software, as pricing is often tailored to the specific needs of the customer.
• Factors that influence pricing:
  • Number of users
  • Specific features required
  • Level of support and training needed
  • Customization requirements

Customer Care Details

• Support Channels:

  • Email: They should have a dedicated email address for support inquiries (check their website).
  • Phone: Phone support is typically offered, especially for higher-tier plans.
  • Live Chat: Many modern CRMs offer live chat support on their website.
  • Knowledge Base/Help Center: A self-service portal with articles, FAQs, and documentation. Look for this on their website.
  • Ticketing System: A system for submitting and tracking support requests.

• Service Level Agreements (SLAs): For enterprise customers, Kapture may offer SLAs that guarantee a certain level of uptime and response times for support requests.

• Training and Onboarding: They should offer training and onboarding resources to help new users get started with the platform. This may include:

  • Online documentation
  • Video tutorials
  • Webinars
  • On-site training (potentially at an additional cost)

• How to find their official customer care information:

  1. Visit their website: Go to the Kapture CRM website (kapture.io).
  2. Look for Contact Us or Support : Find the contact information page or a dedicated support section.
  3. Check for a Knowledge Base: Look for a knowledge base or help center where you can find answers to common questions.

In Summary

Kapture CRM is a robust CRM platform targeted at mid-sized to large businesses, particularly in specific industries. It offers a comprehensive suite of features for sales, marketing, and customer support. However, it s essential to get a custom quote to understand the pricing and to carefully evaluate whether its industry-specific features and complexity are a good fit for your organization. Remember to compare it thoroughly with alternatives based on your specific needs and budget.