Websites using Kampyle

Okay, let s break down Kampyle, focusing on its overview, revenue information (where available), alternatives, pricing, and customer care details.

Kampyle: Overview

Kampyle, now part of Medallia, was a feedback and analytics platform primarily focused on helping businesses understand and improve their customer experience. Here s a breakdown of its core features and purpose:

• Key Function: Kampyle aimed to collect and analyze customer feedback from various touchpoints, allowing businesses to identify pain points, understand user behavior, and drive improvements.
• Feedback Collection: It offered tools like:
  • On-site feedback forms: Triggered based on user behavior or specific pages, offering a way to solicit targeted feedback.
  • Post-interaction surveys: Sent after purchases or other key interactions to measure satisfaction.
  • Visual feedback: Enabled users to highlight issues directly on web pages, offering valuable contextual insights.
• Analytics & Reporting: Kampyle provided dashboards and reporting tools to analyze the collected feedback, identify trends, and track the impact of improvements.
• Actionable Insights: The platform aimed to provide actionable insights that could be used to optimize website design, improve product offerings, and enhance the overall customer journey.
• Integration: Kampyle offered integrations with other systems, such as CRM, email marketing platforms, and analytics tools.

Revenue Information:

• Privately Held: Kampyle was a privately held company before being acquired by Medallia. Therefore, specific revenue figures aren t publicly available.
• Acquisition by Medallia: In 2010, Kampyle was acquired by Medallia, a larger, publicly-traded customer experience management company. As part of Medallia, Kampyle s revenue is now folded into Medallia s overall financial reporting.
• Focus Shift: Since the acquisition, Kampyle s individual branding has largely disappeared. Its features are now integrated into Medallia s broader platform.

Alternatives to Kampyle (or its Legacy Functionality):

Many tools now offer similar capabilities as Kampyle once did. Here are some alternatives, categorized by their strengths:

• Comprehensive Customer Experience Platforms: These offer a wide range of feedback management, analytics, and action planning capabilities:

  • Medallia: As mentioned, Medallia acquired Kampyle and incorporates its functionalities. It s a leading enterprise CX platform.
  • Qualtrics: A strong competitor known for its robust survey and analytics capabilities.
  • Adobe Experience Cloud (including Adobe Analytics & Adobe Target): A suite of tools encompassing analytics, personalization, and feedback gathering.
  • SurveyMonkey Enterprise: Offers robust survey capabilities with features for data analysis and reporting.

• On-site Feedback and Survey Tools: These specialize in gathering real-time user feedback on websites and apps:

  • Hotjar: Known for its heatmaps, session recordings, and feedback surveys.
  • Qualaroo: Provides targeted on-site surveys and feedback prompts.
  • Usabilla (acquired by SurveyMonkey): Offers website feedback widgets and visual feedback capabilities.
  • Feedbackify: An on-site feedback collection tool.
  • Survicate: Focuses on website surveys with a focus on usability testing.

• Specific Feedback and Analytics Tools:

  • Google Analytics: While not a feedback tool, it provides deep insights into user behavior and can identify areas needing improvement.
  • FullStory: Specializes in session recordings and analytics to understand user frustration.
  • Inspectlet: Similar to FullStory, offering session recording and analytics.

Pricing:

• Kampyle s Individual Pricing is No Longer Applicable: Since Kampyle was integrated into Medallia, its pricing structure no longer exists.

• Medallia Pricing: Medallia uses a custom pricing model based on factors like:

  • Number of users.
  • Volume of feedback collected.
  • Features and integrations required.
  • Level of support needed.

  Medallia is typically considered an enterprise-level solution with corresponding pricing, meaning it s generally not the most affordable option for small businesses.

• Alternatives Pricing: The alternatives mentioned above vary significantly in pricing, from free plans for basic functionality to enterprise-level subscriptions with high costs. Generally, you will see:

  • Free Plans or Trials: Many offer free basic plans or free trials.
  • Subscription Model: Monthly or annual subscriptions based on features and usage.
  • Tiered Pricing: Different pricing tiers based on scale and capabilities.
  • Custom Pricing: Enterprise solutions often require custom quotes.

Customer Care Details:

• Kampyle Support is No Longer Separate: Customer support for Kampyle is now part of Medallia s customer care infrastructure.

• Medallia Customer Support:

  • Methods: Support is offered through various channels like email, phone, online knowledge bases, and dedicated support teams (depending on your package).
  • Focus on Enterprise Clients: Medallia prioritizes customer care for larger enterprise clients.
  • Training & Onboarding: They often provide training and onboarding support to help users leverage the platform effectively.

• Alternatives Customer Care: Customer care quality varies for alternative platforms:

  • Self-Serve Resources: Most provide help centers, FAQs, and knowledge bases.
  • Email Support: Typically, email support is a standard option.
  • Chat Support: Real-time chat support is becoming increasingly common.
  • Phone Support: Enterprise-level platforms might offer phone support.
  • Dedicated Account Managers: Enterprise plans often include a dedicated account manager for personalized support.

In Summary:

Kampyle, once a standalone feedback tool, is now integrated into Medallia. While its name might still be recognized, it s not a separate product. If you re seeking a customer feedback and experience management solution, you ll need to consider either Medallia or one of the many alternatives mentioned above. Your choice will depend on your specific needs, budget, and the complexity of your requirements.

Recommendations:

• For Enterprise-Level CX: If you need a comprehensive platform, explore Medallia or Qualtrics.
• For On-Site Feedback: Hotjar, Qualaroo, and Survicate are good options.
• For Budget-Conscious Needs: Start with free trials or lower-cost plans from various alternatives to experiment.

When researching and deciding, evaluate your goals and requirements carefully. Test a few options with trials before making a long-term commitment.