Websites using Justo

Okay, let s break down Justo, focusing on its overview, revenue model (since direct revenue numbers aren t publicly available), alternatives, pricing, and customer care.

Overview of Justo

• What it is: Justo is a restaurant marketplace and technology platform designed to help restaurants build their own online ordering systems and digital presence. It emphasizes providing restaurants with more control over their data, customer relationships, and branding compared to traditional third-party delivery apps like DoorDash, Uber Eats, or Grubhub.
• Focus: Justo differentiates itself by being a partner to restaurants, providing tools and services that empower them to take direct ownership of their online ordering channels.
• Key Features and Services:
  • Branded Online Ordering: Custom-branded websites and apps for restaurants to accept orders directly.
  • Marketing and Promotion: Tools to help restaurants market their online ordering services and build customer loyalty (e.g., email marketing, promotions, loyalty programs).
  • Data Analytics: Data insights to help restaurants understand customer behavior, optimize menus, and improve operations.
  • Delivery Management: Tools to manage in-house delivery operations or integrate with third-party delivery providers.
  • Customer Relationship Management (CRM): Features to manage customer data and interactions.
  • Point of Sale (POS) Integration: Integrates with various POS systems.
  • Commission-Free Model: Usually offered as a subscription/flat fee, unlike the percentage-based commission models of major delivery apps.

Revenue Model

Justo, like similar software-as-a-service (SaaS) platforms, typically generates revenue through a subscription-based model. While exact revenue figures aren t public, here s what we can infer about their revenue streams:

• Subscription Fees: The primary revenue source. Restaurants pay a recurring fee (monthly or annually) to access Justo s platform and services. Subscription tiers likely vary based on the features included, the number of locations, order volume, and level of support.
• Setup Fees: There might be a one-time setup fee for onboarding new restaurants and configuring their online ordering systems.
• Add-on Services/Features: Justo may offer optional add-on services for an extra charge, such as advanced marketing tools, premium support, or custom development work.
• Transaction Fees (Potentially): While Justo s main selling point is being commission-free, some older reviews may mention transaction fees, or transaction fees on payment gateways such as Stripe could be the responsibility of the restaurant.

Alternatives to Justo

Here are some notable alternatives to Justo, categorized by type:

• Direct Ordering Platforms (Similar to Justo):
  • Toast: A comprehensive restaurant management platform that includes online ordering, POS, and other tools. Can be more expensive, but very feature-rich.
  • Lunchbox: Focuses on helping restaurants build and manage their own direct ordering channels, similar to Justo.
  • ChowNow: Another popular platform for commission-free online ordering.
  • OTK (Order to Know): A complete, white-label direct ordering solution for restaurants that puts owners back in control.
  • Squarespace, Wix, WordPress with specific restaurant plugins: These website builders allow restaurants to create their own online ordering systems using plugins and integrations. This requires more technical setup, but offers a high degree of customization.
• Traditional Third-Party Delivery Apps:
  • DoorDash: The largest delivery platform in the US.
  • Uber Eats: Another major player in the delivery space.
  • Grubhub: A well-established delivery platform. (Consider that using these platforms means giving up a significant percentage of each order.)
• Hybrid Solutions:
  • Some POS systems (like Square for Restaurants) offer built-in online ordering capabilities that can be a good middle ground.

Pricing

Unfortunately, Justo doesn t publicly list its pricing on its website. To get accurate pricing information, you ll need to contact them directly for a quote. However, you can expect pricing to be:

• Tiered: Based on the features you need, number of locations, and order volume.
• Subscription-based: Monthly or annual recurring fees.

To get a quote: Visit Justo s website (if they have one) and look for a Contact Us, Request a Demo, or Get a Quote button. Be prepared to provide information about your restaurant s needs (number of locations, estimated order volume, etc.)

Customer Care Details

Customer care information can be gleaned from reviews. You can also contact them directly to inquire about their customer support options. Typical customer care channels include:

• Email Support: Usually a standard offering.
• Phone Support: The availability and responsiveness of phone support can vary.
• Live Chat: Some companies offer live chat support on their website.
• Knowledge Base/Help Center: A collection of articles and FAQs to help users troubleshoot issues themselves.
• Dedicated Account Manager: Some higher-tier plans may include a dedicated account manager for personalized support.

Where to find customer feedback/reviews:

• Capterra
• G2
• Trustpilot
• Google Reviews (search for Justo and see if any restaurants have reviewed their experience).

Key Considerations When Evaluating Justo (or its Alternatives):

• Cost: Compare the total cost (setup fees, monthly fees, transaction fees, etc.) with the potential increase in revenue from direct ordering.
• Features: Make sure the platform offers the features you need (online ordering, marketing tools, POS integration, etc.).
• Ease of Use: Consider how easy the platform is to use for both your staff and your customers.
• Integration: Ensure the platform integrates with your existing POS system and other restaurant technology.
• Customer Support: Evaluate the quality of customer support offered by the platform. Read reviews and ask about support hours and response times.
• Scalability: Consider whether the platform can scale to meet your restaurant s future needs.
• Marketing Capabilities: How robust are their marketing features to help you drive traffic to your direct ordering channels?

By considering these factors, you can make an informed decision about whether Justo or one of its alternatives is the right choice for your restaurant. Remember to always get a quote and demo the platform before committing.