Websites using Jotform

Let s break down Jotform, covering its overview, revenue (where possible to find), alternatives, pricing, and customer care.

Jotform Overview

What is Jotform?

Jotform is a powerful online form builder platform that allows users to create and customize online forms without needing to write any code. It s designed for a wide range of users, from individuals and small businesses to large enterprises and non-profit organizations.

Key Features and Purpose:

• Drag-and-Drop Form Builder: Jotform boasts an intuitive drag-and-drop interface, making it easy to design forms by simply dragging and dropping various form elements (text fields, checkboxes, dropdowns, file uploads, payment integrations, widgets, etc.).
• Extensive Template Library: Jotform offers a vast library of pre-built form templates covering various industries and use cases (contact forms, registration forms, order forms, surveys, feedback forms, appointment scheduling forms, and many more). This saves users time and provides inspiration.
• Customization: Forms are highly customizable. Users can change colors, fonts, layouts, add logos, and apply custom CSS to match their branding.
• Conditional Logic: Forms can be made dynamic using conditional logic. This allows fields to appear or disappear based on user input, creating a more personalized and efficient form experience.
• Integrations: Jotform integrates with hundreds of popular apps and services, including:
  • Payment Gateways: PayPal, Stripe, Square, Authorize.Net, etc. for collecting payments.
  • CRM & Marketing Automation: Salesforce, HubSpot, Mailchimp, Constant Contact, etc. to sync form submissions with your customer data.
  • Storage & Collaboration: Google Drive, Dropbox, Box, Slack, Google Sheets, etc. to manage and share form data.
  • Workflow Automation: Zapier, Integromat (Make) to automate tasks based on form submissions.
• Mobile-Friendly Forms: Forms are responsive and work seamlessly on various devices (desktops, tablets, smartphones).
• Form Sharing & Embedding: Forms can be easily shared via direct links, embedded into websites, or shared on social media.
• Data Management: Jotform provides tools to manage form submissions, view reports, analyze data, and export data in various formats (CSV, Excel, PDF).
• Security & Compliance: Jotform emphasizes security and offers features like SSL encryption, GDPR compliance, and HIPAA compliance (on specific plans).

Use Cases:

Jotform is used for a multitude of purposes across different sectors, including:

• Lead Generation: Contact forms, registration forms, quote request forms.
• Data Collection: Surveys, questionnaires, feedback forms, research forms.
• Order Forms & Payments: Online stores, event registrations, donation forms, product orders.
• Registration & Applications: Event registration, job applications, course enrollment.
• Scheduling & Appointments: Appointment booking forms, service scheduling.
• Internal Forms: Employee feedback, expense reports, IT requests.

Jotform Revenue

Jotform is a privately held company, so its exact revenue figures are not publicly disclosed. However, we can infer some things:

• Large User Base: Jotform boasts millions of users worldwide. This scale indicates substantial revenue.
• Subscription Model: Jotform primarily operates on a subscription-based model, with various paid plans alongside a free plan. Recurring revenue from subscriptions is a significant revenue stream.
• Estimated Range (Based on Industry and Scale): While precise figures are unavailable, industry analysts and estimations sometimes place Jotform in the range of tens or even hundreds of millions of dollars in annual revenue. However, these are estimates.

In summary, while the exact revenue is unknown, it s safe to say Jotform is a successful and profitable company with a significant revenue stream due to its large user base and subscription model.

Jotform Alternatives

There are many online form builder alternatives to Jotform. The best alternative often depends on your specific needs, budget, and priorities. Here are some popular options, categorized for clarity:

Strong Direct Competitors (Similar Feature Set):

• Typeform: Known for its conversational and visually appealing form experience. Focuses on design and user engagement.
• Wufoo: A long-standing and reliable form builder with a solid feature set. Part of SurveyMonkey now.
• Cognito Forms: A powerful and flexible form builder often praised for its conditional logic and advanced features, sometimes considered more cost-effective than Jotform for complex forms.
• Paperform: Focuses on creating forms that feel more like landing pages. Offers a clean, document-style approach.
• Formstack: Enterprise-focused form builder known for its advanced features, integrations, and compliance capabilities (including HIPAA). Often more expensive than Jotform.

Simpler & Often Free Options (For Basic Needs):

• Google Forms: Free and integrated with Google Workspace. Simple, easy to use, great for basic surveys and data collection. Limited customization and features compared to Jotform.
• Microsoft Forms: Free with Microsoft 365 subscriptions. Similar to Google Forms, good for basic forms within the Microsoft ecosystem.

Survey-Focused Alternatives:

• SurveyMonkey: Primarily focused on surveys and market research. Offers advanced survey logic and analytics.
• Qualtrics: Enterprise-level survey and experience management platform with very robust features and analytics. Expensive.

Database-Focused Alternatives (If you need more than just forms):

• Airtable: Combines database functionality with form building. Excellent for data organization, collaboration, and creating more complex applications. Can have a steeper learning curve.
• Ninox: Another database-focused option with form capabilities, often used for building custom business applications.

Choosing an Alternative: Consider these factors when selecting an alternative:

• Features Needed: Do you need advanced logic, payment integrations, specific integrations, HIPAA compliance, etc.?
• Ease of Use: How important is a user-friendly interface?
• Customization: How much customization do you need for branding and design?
• Pricing & Budget: Compare the pricing plans of different alternatives to fit your budget.
• Support & Reliability: Research the customer support and reputation for reliability of each platform.

Jotform Pricing

Jotform offers a tiered subscription pricing model, as well as a free plan. Pricing is typically based on:

• Number of Forms: The maximum number of active forms you can have.
• Number of Submissions: The number of form submissions you can receive per month.
• Storage Space: The amount of storage for uploaded files.
• Features: Higher tiers unlock more advanced features like HIPAA compliance, Jotform branding removal, etc.

As of late 2023/early 2024 (Pricing can change, always check the official Jotform website for the most up-to-date information):

• Free Plan:
  • Free forever.
  • Limited features: Jotform branding, limited forms (5), submissions (100 per month), storage (100MB).
  • Good for basic use or trying out the platform.
• Bronze Plan (Paid):
  • Lowest paid tier, monthly or annual subscription.
  • Increased forms, submissions, storage compared to Free.
  • More features and customization.
  • Still includes Jotform branding on forms.
• Silver Plan (Paid):
  • Mid-tier paid plan, monthly or annual subscription.
  • Further increased limits on forms, submissions, and storage.
  • Removes Jotform branding from forms.
  • More advanced features unlocked.
• Gold Plan (Paid):
  • Higher-tier paid plan, monthly or annual subscription.
  • Even higher limits and more features.
  • Often includes features like HIPAA compliance (depending on the current offerings, verify on the website).
• Enterprise Plan (Custom Pricing):
  • For large organizations with high-volume needs and specific requirements.
  • Custom pricing and features tailored to the organization s needs.
  • Dedicated support, advanced security, and scalability.

Key Points about Jotform Pricing:

• Annual vs. Monthly: Annual subscriptions are typically discounted compared to monthly subscriptions.
• Free Trial: Jotform often offers free trials for paid plans to test out the features.
• Plan Upgrades/Downgrades: You can usually upgrade or downgrade your plan as your needs change.
• Nonprofit Discounts: Jotform may offer discounts for non-profit organizations and educational institutions. Check their website for details.

Always check the official Jotform pricing page for the latest and most accurate pricing information.

Jotform Customer Care Details

Jotform is known for providing comprehensive customer support, although it is primarily online-based.

Customer Support Channels:

• Extensive Knowledge Base/Help Center: Jotform has a very detailed and well-organized Help Center (accessible through their website and within the platform). This is often the first and most efficient place to find answers to common questions and troubleshoot issues. It includes articles, guides, and tutorials covering various aspects of using Jotform.
• 24/7 Email Support: Jotform offers 24/7 email support. You can submit support tickets through their website or by emailing their support team. They aim to respond quickly to email inquiries.
• Community Forum (Jotform Forum): Jotform has an active community forum where users can ask questions, share tips, and get help from other users and Jotform staff. This can be a valuable resource for finding solutions and learning from others.
• Live Chat (Sometimes Available): Live chat availability can vary depending on your plan level and the time of day. Check their support page to see if live chat is currently offered. It s generally more likely to be available during business hours and for higher-tier plans.
• No Phone Support (Generally): Jotform typically does not offer direct phone support. Their support is primarily focused on online channels. This is common for SaaS platforms, especially those with a large global user base.
• Support Tickets: When you submit a request through email or other channels, it often gets tracked as a support ticket, allowing you to follow the progress of your issue.

Quality of Customer Care:

• Reputation: Jotform generally has a good reputation for customer support within the online form builder industry. Many users praise their responsiveness and helpfulness.
• Focus on Self-Service: The extensive knowledge base indicates a strong emphasis on self-service support. This allows users to often find answers quickly on their own.
• 24/7 Email: The 24/7 email support is a significant advantage, ensuring help is available regardless of time zone.

In Summary: Jotform provides strong customer care primarily through online channels, with a focus on a comprehensive knowledge base and 24/7 email support. While phone support is generally not available, their online resources and responsive email support are usually sufficient for most users needs.

To get the most accurate and up-to-date information, always refer to the official Jotform website for pricing, features, and customer support details.