Websites using JivoChat

Okay, let s break down JivoChat, covering its overview, revenue (or estimates), alternatives, pricing, and customer care details.

JivoChat Overview

JivoChat is a multi-channel communication platform designed to help businesses interact with their customers across various channels in real-time. It s primarily known for its live chat feature but has expanded to include other channels. Here s a summary:

• Key Functionality:

  • Live Chat: Real-time communication with website visitors.
  • Email: Connects to your business email for integrated management.
  • Phone Calls: Direct calling via the platform (using VoIP).
  • Social Media Integrations: Connect with platforms like Facebook, Instagram, and others.
  • Mobile SDK: Offers the ability to integrate chat into mobile apps.
  • Customization: Options to personalize the chat widget, trigger rules, and agent routing.
  • Agent App: Dedicated app for agents to manage conversations.
  • CRM Integration: Integration options with various CRM systems.
  • Analytics & Reporting: Provides data on chat performance, agent productivity, and customer behavior.
  • Multilingual Support: Caters to global customers with translations.
  • Proactive Invites: Triggered chats to engage visitors.

• Target Audience: Small to medium-sized businesses (SMBs) and larger enterprises looking for a unified communication platform.

• Strengths:

  • Multi-channel support.
  • Good selection of features.
  • Ease of use for both agents and customers.
  • Mobile-friendly.
  • Reasonable pricing.

• Weaknesses:

  • Some users report issues with the mobile app s performance.
  • Can be overwhelming with all the features if you re just looking for basic chat.
  • Occasional bugs have been reported.

Revenue (Estimates)

JivoChat is a privately held company, so precise revenue figures aren t publicly available. However, some reliable estimates can be found:

• Estimated Annual Revenue: Based on various sources, JivoChat s estimated annual revenue falls in the range of $20 million to $50 million USD. This estimate is based on their pricing tiers, number of users, and market presence.
• Funding Status: JivoChat has remained largely self-funded and hasn t taken significant rounds of external venture capital, making revenue figures less transparent.

Alternatives

Here are some popular alternatives to JivoChat, broken down by type:

• Dedicated Live Chat Platforms:

  • Zendesk Chat (formerly Zopim): Powerful, feature-rich, often used by larger businesses.
  • LiveChat: Strong focus on speed, reliability, and customer support.
  • Tidio: Popular for its combination of live chat and chatbots.
  • Olark: Simple and easy to use for basic chat functionality.

• Unified Communication Platforms (Including Live Chat):

  • HubSpot Service Hub: Includes live chat along with CRM, ticketing, and other support tools.
  • Intercom: Focuses on proactive customer engagement and provides a broader platform than just chat.
  • Freshdesk: Includes chat, ticketing, and other support channels.

• Free or Budget-Friendly Options:

  • tawk.to: Free live chat service with no limits on users or chats.
  • Pure Chat: Simple, low-cost option.
  • Chatra: Affordable and easy to use with some advanced features.

Pricing

JivoChat offers a tiered pricing model, which is typical for this kind of software:

• Free Plan: Limited functionality, typically 5 agents. Includes basic chat, email, basic integrations, and 24/7 support.
• Professional Plan: Includes features like unlimited website chats, automated triggers, analytics, CRM integrations, mobile apps, and more. Pricing will depend on the number of agents. (Approx. $30 - $40 per agent/month)
• Enterprise Plan: Includes dedicated support, priority processing, and specific features based on company needs, the pricing for this tier is generally custom quoted based on the requirements.

Note: Pricing details can change, and it is best to verify these directly with the JivoChat website.

Customer Care Details

JivoChat offers customer support primarily through these channels:

• Live Chat: Available on their website.
• Email Support: Support is also available via email.
• Knowledge Base: A comprehensive help center with FAQs, tutorials, and documentation.
• Community Forums: Some discussion forums where users can ask questions and share tips.
• Telephone Support: Available for enterprise customers with dedicated support.
• Dedicated Account Manager: Available for larger customers.

Key Takeaways

• JivoChat is a versatile multi-channel communication platform primarily designed for live chat with additional features for email, phone, and social media.
• It s a popular option for SMBs due to its balance of features and reasonable pricing, with enterprise options for larger companies.
• While its revenue is not public, estimates place it in a significant market position in the communication software industry.
• Alternatives exist across various price points and feature sets, so consider your specific needs when comparing platforms.
• JivoChat offers a variety of customer support channels including live chat, email, and knowledge base.

It s important to always check the latest information and pricing directly on JivoChat s official website, as specifics can vary over time.