Websites using Inquicker

Okay, let s break down InQuicker, focusing on its overview, revenue (where available), alternatives, pricing, and customer care.

What is InQuicker?

InQuicker is a patient engagement and access platform designed to help healthcare providers (hospitals, health systems, urgent care centers) improve the patient experience and streamline operations. It s primarily focused on:

• Online Scheduling: Allows patients to book appointments online for urgent care, primary care, and other services.
• Real-time Wait Time Information: Displays estimated wait times to patients, reducing frustration and improving transparency.
• Check-in functionality: Allows patients to check-in for their appointments online or via mobile device.
• Virtual Waiting Room: Reduces time spent in physical waiting rooms by allowing patients to wait in a more convenient location

Key Benefits (According to InQuicker and its users):

• Improved Patient Satisfaction: Convenient scheduling and reduced wait times enhance the patient experience.
• Increased Patient Volume: Easier access can attract more patients.
• Reduced No-Shows: Appointment reminders and online check-in can lower no-show rates.
• Operational Efficiency: Streamlined scheduling and check-in processes can free up staff time.
• Better Resource Allocation: Real-time data on patient flow can help providers allocate resources more effectively.

Revenue Information

It s difficult to find precise revenue figures for InQuicker as a stand-alone product. InQuicker was acquired by Experian Health in 2017. Experian doesn t typically break out revenue figures for individual products within its larger health division. The revenues are now a component of Experian Health s overall income.

Alternatives to InQuicker

The market for patient engagement and online scheduling solutions is quite competitive. Here are some notable alternatives to InQuicker:

• Solv: A popular platform focused on urgent care and same-day appointments. Offers online booking, real-time wait times, and patient communication tools.
• Experity: A comprehensive solution for urgent care, including EMR, practice management, and patient engagement tools. (Note: Experity is a competitor to Experian Health in some areas).
• Phreesia: A broader patient intake and engagement platform used in various healthcare settings. Offers digital check-in, patient surveys, and payment processing.
• AccuReg (part of NThrive): Focuses on patient access, pre-arrival, and revenue cycle management. Features identity management, insurance verification, and patient engagement tools.
• Zocdoc: A large online marketplace for healthcare appointments. Patients can search for doctors and book appointments directly.
• Clockwise.MD: Specializes in online scheduling and patient engagement for urgent care. (Acquired by DocuTAP, which is now part of Experity).
• Luma Health: A Patient engagement platform that automates tasks such as appointment reminders, two-way communication, and referral management.

Choosing an Alternative:

When considering alternatives, think about:

• Specific Needs: What problems are you trying to solve? Just online scheduling, or a more comprehensive solution?
• Practice Size: Some solutions are better suited for small clinics, while others are designed for large health systems.
• Budget: Pricing models vary significantly.
• Integration: How well does the solution integrate with your existing EMR and other systems?
• Features: Evaluate the feature set of each platform and ensure it meets your requirements.

Pricing

• No Publicly Available Pricing: InQuicker and its competitors generally do not publish pricing information on their websites. This is because pricing is highly customized based on factors such as:

  • Number of providers or locations
  • Volume of appointments
  • Specific features required
  • Contract length

• Likely Pricing Models: Expect one or more of these pricing models:

  • Subscription Fee: A recurring monthly or annual fee for using the platform.
  • Per-Appointment Fee: A charge for each appointment booked through the system.
  • Tiered Pricing: Different pricing tiers based on the features and usage levels.

To Get a Price Quote: You will need to contact Experian Health (or the other vendors) directly to discuss your needs and receive a custom quote. Be prepared to provide information about your organization, the services you need, and your approximate patient volume.

Customer Care Details (InQuicker/Experian Health)

• Experian Health Support: InQuicker is now supported through Experian Health s customer support channels.
• Contact Methods: Experian Health typically provides customer support via:
  • Phone: A support phone number.
  • Email: A support email address.
  • Online Portal: A customer portal where users can submit tickets, track progress, and access documentation.
• Implementation Support: Experian Health offers implementation services to help clients set up and configure the InQuicker platform.
• Training: Training resources are provided to help users learn how to use the system.
• Service Level Agreements (SLAs): Experian Health may offer SLAs that guarantee a certain level of uptime and response time for support requests.

Important Considerations:

• Integration: A smooth integration with your existing EMR (Electronic Medical Record) system is crucial. Ask vendors about their integration capabilities.
• HIPAA Compliance: Ensure that any platform you choose is fully HIPAA compliant to protect patient privacy.
• Mobile Friendliness: Patients increasingly use mobile devices to book appointments. Choose a platform that is mobile-friendly.
• Reporting and Analytics: Look for a platform that provides robust reporting and analytics to track key metrics such as appointment volume, no-show rates, and patient satisfaction.
• Demo and Trial: Always request a demo and, if possible, a free trial of the platform before making a decision.
• References: Ask vendors for customer references so you can speak with other healthcare providers who are using the platform.
• Future Scalability: As your organization grows, consider the long-term scalability of the solution.

I hope this overview is helpful! Good luck with your research and selection process.