Websites using Ingenico

Okay, let s break down Ingenico:

Ingenico: Overview

• What it is: Ingenico is a global leader in payment acceptance solutions. They provide a wide range of technologies to enable businesses to accept payments in-store, online, and on-the-go. Their focus is on point-of-sale (POS) terminals, payment gateways, and related services.

• Key Products and Services:

  • POS Terminals: A variety of terminals for different business needs (countertop, portable/mobile, self-service kiosks). These support various payment methods (chip cards, contactless/NFC, mobile wallets).
  • Payment Gateways: Platforms for secure online payment processing, connecting merchants with payment networks and banks.
  • Payment as a Service (PaaS): Complete payment acceptance solutions that bundle hardware, software, and services.
  • Software and Apps: Operating systems, payment applications, and management tools for their terminals.
  • Professional Services: Consulting, installation, training, and support services.

• Target Market: Ingenico serves a very broad range of businesses, from small retailers to large enterprises, across various industries (retail, hospitality, transportation, healthcare, etc.).

• Acquisition: Important to note that in 2020, Ingenico was acquired by Worldline, another major player in the payments industry. While the Ingenico brand still exists, it operates as part of the Worldline group.

Revenue

• Since the acquisition by Worldline, Ingenico s revenue is no longer reported separately. Instead, it s incorporated within Worldline s overall financial results. You would need to look at Worldline s annual reports and investor presentations to get a sense of the financial performance of the combined entity. It is a multi-billion dollar business.

Alternatives

The payment processing and POS terminal market is competitive. Here are some significant alternatives to Ingenico/Worldline:

• Square: Popular with small businesses due to its ease of use, affordable hardware, and integrated software.
• Adyen: A global platform focused on enterprise-level clients with advanced features and customization.
• Stripe: Strongly focused on online payments and developers, offering flexible APIs and tools.
• Verifone: Another long-standing player in the POS terminal market, offering a similar range of products as Ingenico.
• PAX Technology: A manufacturer of Android-based smart terminals gaining market share.
• Clover: A popular POS system known for its app ecosystem and user-friendly interface.
• NCR: Provides point-of-sale hardware, software, and services primarily for restaurant and retail businesses.
• Diebold Nixdorf: Provides point-of-sale and self-checkout solutions for retail businesses.
• Toast: A restaurant-specific POS system.
• Shift4: A provider of integrated payment processing solutions and POS systems, particularly for hospitality businesses.
• Global Payments: A payment technology and software company that offers a range of payment processing solutions and POS systems.

Pricing

• Highly Variable: Ingenico s pricing model is not standardized and varies greatly depending on several factors:
  • Hardware: POS terminal costs vary widely (hundreds to thousands of dollars) depending on the model and features. You can generally either purchase outright or lease.
  • Payment Processing Fees: Transaction fees depend on the payment gateway/processor used, the type of card, and the negotiated rates. Expect a mix of per-transaction fees and percentage-based fees.
  • Software/Subscription Fees: If you re using Ingenico s payment gateway or other value-added services, there will likely be monthly or annual subscription fees.
  • Support and Maintenance: Support contracts and maintenance agreements will add to the overall cost.
• Negotiation is Key: Pricing is often negotiable, especially for larger businesses. It s important to compare quotes from multiple providers.
• Hidden Costs: Be sure to ask about setup fees, early termination fees, and other potential charges.

Customer Care Details

• Worldline Support: Since Ingenico is part of Worldline, customer support is now generally handled through Worldline s channels.
• Channels:
  • Website: Start with the Worldline website (usually your regional Worldline site). Look for a Support or Contact Us section.
  • Phone: Worldline provides phone support numbers.
  • Online Portals/Help Desks: Existing customers often have access to online portals or help desks for submitting support requests and tracking their progress.
  • Local Resellers/Partners: If you purchased Ingenico products through a reseller or partner, they may provide the initial level of support.
• Service Level Agreements (SLAs): If you have a larger account, you likely have an SLA that outlines response times and support availability.
• Troubleshooting: Before contacting support, try basic troubleshooting steps (rebooting the terminal, checking network connections, etc.).

Key Considerations When Choosing a Payment Solution:

• Business Needs: What types of payments do you need to accept? (In-store, online, mobile) What features are essential?
• Budget: How much can you afford to spend on hardware, software, and transaction fees?
• Ease of Use: How easy is the system to set up and use for you and your employees?
• Security: Is the system PCI DSS compliant and secure?
• Integration: Does the system integrate with your existing accounting, CRM, or other business software?
• Customer Support: How responsive and helpful is the customer support team?
• Scalability: Can the system scale as your business grows?

In summary, Ingenico, now part of Worldline, offers a comprehensive range of payment solutions. While pricing is variable, alternatives abound in the competitive market. When selecting a payment solution, thoroughly assess your business needs and compare offerings from different providers, including Ingenico/Worldline and its competitors.