Websites using Infoset

Okay, let s break down Infoset, covering its overview, revenue, alternatives, pricing, and customer care details.

Infoset: Overview

Infoset is a cloud-based customer service platform designed to help businesses manage and streamline their customer support operations. It s an all-in-one solution offering a range of tools including:

• Help Desk: Centralized ticket management, automation, and workflow creation.
• Live Chat: Real-time engagement with website visitors and customers.
• Call Center: Voice capabilities, IVR (Interactive Voice Response), and call routing.
• Social Media Management: Monitoring and responding to customer inquiries on social platforms.
• Email Management: Unified inbox for handling customer emails.
• Knowledge Base: Self-service portal for customers to find answers to common questions.
• Reporting & Analytics: Insights into customer service performance.
• Integrations: Connects with other business tools (CRM, e-commerce platforms, etc.).

Key Features & Benefits Emphasized by Infoset:

• Omnichannel Communication: Manage all customer interactions from one platform.
• Automation: Automate repetitive tasks to improve efficiency.
• Personalization: Tailor customer interactions based on their history and preferences.
• Scalability: Adapt to growing customer service needs.
• Data-Driven Insights: Make informed decisions based on performance data.
• Ease of Use: Intuitive interface for agents and administrators.

Revenue

Since Infoset is a privately held company, its exact revenue figures are not publicly available. You ll typically find this information for publicly traded companies. You could potentially try to estimate based on market analysis reports of the customer service platform industry. These reports sometimes include revenue estimates for various players, but they are often broad ranges.

Alternatives

The customer service platform market is competitive. Here are some well-known alternatives to Infoset, categorized by common use cases:

• For a broad feature set (similar all-in-one approach):

  • Zendesk: A very popular and comprehensive platform.
  • HubSpot Service Hub: Integrated with the HubSpot CRM.
  • Salesforce Service Cloud: Part of the Salesforce ecosystem.
  • Freshdesk: Known for its user-friendly interface and affordable pricing.
  • Zoho Desk: Integrated with the Zoho suite of applications.

  • For Live Chat Focus:

  • Intercom: Chat-first approach with marketing and sales features.

  • Drift: Focus on conversational marketing and sales.
  • Tawk.to: A popular free live chat option with paid add-ons.

  • For small businesses/simplicity:

  • Help Scout: Designed for smaller teams, emphasizing email and knowledge base.

  • Front: Shared inbox for teams, excellent for collaboration.

  • Open Source:

  • osTicket: A free and open-source ticketing system.

• For Contact Center Focus

  • Talkdesk
  • Five9
  • Genesys Cloud CX

When choosing an alternative, consider:

• Your budget: Pricing varies widely.
• Your business size: Some platforms are better suited for small businesses, while others are designed for enterprise-level organizations.
• Your specific needs: Do you need a robust ticketing system, a strong live chat feature, or extensive reporting capabilities?
• Integration requirements: How well does the platform integrate with your existing CRM, e-commerce platform, or other business tools?
• Ease of use: Is the platform easy for your agents to learn and use?
• Scalability: Can the platform scale with your business as it grows?

Pricing

Infoset pricing is typically based on a per-agent, per-month subscription model. They offer different plans with varying features and support levels. Since pricing can change, the best way to get accurate and up-to-date information is to:

1. Visit the Infoset website: Look for a Pricing or Plans page.
2. Request a demo or quote: Contact Infoset directly to discuss your specific needs and get a customized quote. This is highly recommended.

Generally, customer service platform pricing tiers depend on:

• Number of agents: The more agents you need to use the platform, the higher the cost.
• Features included: More advanced features (e.g., automation, advanced reporting, integrations) are usually included in higher-priced plans.
• Support level: Higher-priced plans may include priority support or dedicated account management.
• Contract length: Annual contracts may offer discounts compared to monthly subscriptions.

Customer Care Details

Infoset offers customer support to its users, typically through the following channels:

• Knowledge Base/Help Center: A collection of articles, guides, and FAQs to help users find answers to common questions. Look for this on their website.
• Email Support: Contacting the support team via email.
• Live Chat: Some plans may include live chat support.
• Phone Support: May be available on higher-tier plans.
• Community Forum: A place for users to connect, share tips, and ask questions.
• Dedicated Account Manager: May be available for enterprise-level customers.
• Training & Onboarding: Infoset often provides training materials and onboarding assistance to help new users get started.

How to find Infoset s support contact information:

1. Visit their website: Look for a Contact Us, Support, or Help link.
2. Check your Infoset account: Support contact information may be available within your account dashboard.

Important Considerations:

• Service Level Agreements (SLAs): If guaranteed response times or uptime are critical for your business, ask Infoset about their SLAs.
• Customer Reviews: Check online review sites (G2, Capterra, TrustRadius) to see what other customers say about Infoset s support quality.

I hope this comprehensive overview is helpful! Remember to verify details directly with Infoset for the most up-to-date information. Good luck with your research!