Websites using Infegy

Okay, let s break down Infegy, covering its overview, revenue (though often estimated), alternatives, pricing, and customer care details.

Infegy Atlas Overview

Infegy Atlas is a social listening and social media analytics platform. It s designed to help businesses and organizations understand what people are saying about their brand, competitors, industry, and related topics online.

• Key Features:

  • Social Listening: Collects and analyzes data from a wide range of social media platforms, forums, blogs, news sites, and review sites.
  • Sentiment Analysis: Determines the emotional tone (positive, negative, neutral) of online conversations.
  • Topic Extraction: Identifies the key themes and subjects being discussed.
  • Trend Analysis: Spots emerging trends and patterns in online conversations.
  • Audience Insights: Provides demographic and psychographic information about the people who are talking about relevant topics.
  • Reporting & Dashboards: Creates customizable reports and dashboards to visualize data and track key metrics.
  • Competitive Analysis: Allows users to compare their brand s performance against competitors.
  • Influencer Identification: Identifies influential individuals who are actively participating in relevant conversations.
  • API Access: Offers an API for integrating data with other systems.
  • AI-Powered Insights: Employs artificial intelligence to identify meaningful insights from large volumes of data.

• Target Audience: Marketing teams, brand managers, public relations professionals, market researchers, and anyone who needs to understand online conversations and trends.

• Strengths:

  • Accuracy: Known for its accuracy in sentiment analysis.
  • Comprehensive Data Coverage: Collects data from a broad range of sources.
  • User-Friendly Interface: Designed to be relatively easy to use, even for non-technical users.
  • Customization: Offers a good level of customization in reporting and dashboards.

• Weaknesses:

  • Price: Can be more expensive than some other social listening tools, especially for smaller businesses.
  • Data Overload: The sheer volume of data can be overwhelming for some users. Needs careful filtering and analysis.
  • Setup: The initial setup and configuration can be time-consuming.

Revenue (Estimated)

Infegy is a privately held company, so they don t publicly disclose their revenue figures. Estimates vary, but it s likely in the range of $10 million to $50 million annually. This is based on the size of the company, its customer base, and its position in the social listening market. Keep in mind that this is just an estimate.

Alternatives

The social listening and social media analytics market is crowded, so there are many alternatives to Infegy Atlas. Here are some of the most popular:

• More Comprehensive/Enterprise-Level:
  • Brandwatch: A powerful and comprehensive platform with advanced analytics and reporting capabilities. (Generally more expensive).
  • Sprout Social: Focuses on social media management alongside listening. A good all-in-one solution, especially for agencies.
  • Meltwater: Combines social listening with media monitoring, PR analytics, and social media management.
  • Sprinklr: A unified customer experience management (Unified-CXM) platform that includes social listening, social media management, and customer service features. (Generally more expensive).
• Mid-Range Options:
  • Mention: A more affordable option that s still quite powerful. Good for tracking mentions and brand reputation.
  • Talkwalker: A strong contender with robust features, including image recognition and video analytics.
  • Awario: Another more affordable option that focuses on real-time monitoring and alerts.
• More Focused/Niche:
  • NetBase Quid: Strong in market research and competitive intelligence.
  • Synthesio (Ipsos): Focuses on consumer insights and analytics.
  • Falcon.io (Cision): Primarily a social media management platform, but includes listening capabilities. (Now part of Cision).
• Free or Low-Cost Options (with limited features):
  • Google Alerts: A basic (and free) tool for monitoring mentions.
  • Social Searcher: A free tool for searching social media.

When choosing an alternative, consider:

• Your budget: Pricing varies widely.
• The features you need: Do you need advanced analytics, influencer identification, or just basic monitoring?
• The size of your team: Some platforms are easier to use and require less training than others.
• The social media platforms you need to monitor: Make sure the platform covers the platforms that are most important to your business.
• The level of customer support you need: Some platforms offer more responsive and helpful support than others.

Pricing

Infegy doesn t publicly list its pricing. Social listening platforms typically have a subscription model. The price depends on factors such as:

• The number of keywords you want to track.
• The volume of data you need to analyze.
• The number of users who need access to the platform.
• The features you require.

Expect the following:

• Entry-level plans: Potentially starting around $500 - $1,000 per month (with limited features).
• Mid-range plans: Likely in the $1,000 - $3,000+ per month range.
• Enterprise plans: $3,000+ per month, often custom-quoted. These typically include more advanced features, dedicated support, and higher data limits.

To get accurate pricing, you ll need to contact Infegy directly for a quote. Be prepared to discuss your specific needs and requirements. Many vendors offer free trials or demos, so take advantage of those to test the platform before committing to a subscription.

Customer Care Details

• Contact Methods: Generally, you can contact Infegy through:
  • Website Contact Form: Most likely the primary way to initiate contact.
  • Email: Sales and support email addresses are usually available on their website.
  • Phone: May or may not be readily available; check their website.
• Support Levels:
  • Self-Service Resources: Likely includes a knowledge base, FAQs, and tutorials.
  • Email Support: A standard level of support for answering questions and resolving issues.
  • Phone Support: May be available for higher-tier plans or for critical issues.
  • Dedicated Account Manager: Common for enterprise-level customers.
• Reputation: Customer reviews regarding support quality can vary. It s recommended to check review sites like G2, Capterra, and TrustRadius for the most up-to-date feedback on customer support.

How to get the best customer support experience:

• Be clear and specific: When contacting support, clearly explain your issue and provide as much detail as possible.
• Provide examples: If possible, include examples of the data or reports that are causing problems.
• Be patient: Support teams are often dealing with a high volume of requests, so it may take some time to get a response.
• Use the available resources: Check the knowledge base and FAQs before contacting support.

In summary, Infegy Atlas is a capable social listening platform, particularly strong in sentiment analysis. However, its pricing may be a barrier for some, and it s important to carefully evaluate alternatives and get a custom quote to determine if it s the right fit for your needs. Be sure to check recent reviews for current customer service feedback.