Websites using InSided

Okay, let s break down inSided, covering its overview, revenue (estimates), alternatives, pricing (general info), and customer care.

Overview of inSided (Now Gainsight Community)

• What is it? inSided was a community platform focused on customer success and customer engagement. In December 2022, it was acquired by Gainsight and rebranded as Gainsight Community. Its core function is to allow companies to build branded online communities where customers can connect with each other, find answers, share feedback, and engage with the company. It s designed to reduce support tickets, improve customer retention, and drive product adoption.

• Key Features:

  • Community Forums: Question-and-answer, discussions, idea sharing.
  • Knowledge Base: Centralized repository of help articles and documentation.
  • Self-Service: Empowers customers to find solutions independently.
  • Gamification: Points, badges, and leaderboards to encourage participation.
  • Integration: Integrates with CRM (like Salesforce), support tools (like Zendesk), and marketing automation platforms.
  • Content Management: Tools to create and manage community content.
  • Analytics: Track community engagement, identify top contributors, and measure the impact of the community.
  • Personalized Experiences: Tailoring the community experience based on user roles, behavior, and preferences.

• Target Audience: Primarily SaaS companies and other businesses with a recurring revenue model. It s beneficial for organizations that want to:

  • Scale their customer success efforts.
  • Reduce support costs.
  • Increase customer loyalty.
  • Gather customer feedback.
  • Drive product adoption and advocacy.

Revenue (Estimates): As Gainsight Community

Since inSided is now part of Gainsight, it s difficult to isolate the exact revenue generated solely by the community platform. Gainsight is a larger company, and its overall revenue figures encompass a broader range of customer success solutions.

• Gainsight Revenue (Estimates): Gainsight is estimated to generate between $100 million to $200 million+ in annual revenue. The Community product contributes to this, but the exact portion isn t publicly broken down.

Alternatives to inSided/Gainsight Community

There are numerous community platforms available, each with its own strengths and weaknesses. Here are some popular alternatives:

• Higher Logic: A comprehensive community platform often used by associations and membership organizations. Focuses on member engagement.
• Vanilla Forums: A flexible and customizable forum platform. Strong emphasis on user experience and moderation.
• Discourse: Open-source forum software. Known for its modern interface and mobile-friendly design.
• Circle.so: A platform for building membership communities, courses, and online groups. Popular among creators and entrepreneurs.
• Hivebrite: Focuses on branded community platforms for alumni, employee, and customer engagement.
• Zendesk Gather (formerly Zendesk Guide s community features): Community feature offered as part of Zendesk s larger customer support suite.
• Khoros (formerly Lithium): Enterprise-grade community platform with advanced analytics and social media integration.
• Salesforce Experience Cloud (formerly Community Cloud): Part of the Salesforce ecosystem, designed to integrate with Salesforce CRM data.
• Bettermode: A modern community platform focused on simplicity and ease of use.
• Tribe.so: A customizable platform focusing on building branded online communities with a wide array of integrations.

When choosing an alternative, consider:

• Your budget: Pricing varies significantly.
• Your technical requirements: Do you need deep integrations with other systems?
• Your desired level of customization: Some platforms offer more flexibility than others.
• Your community s goals: What are you trying to achieve with your community?

Pricing (General Information)

• Typically Subscription-Based: inSided (now Gainsight Community), like most community platforms, used a subscription model. Pricing would generally depend on:

  • Number of Users/Members: The more members in your community, the higher the price.
  • Features: Access to advanced features (e.g., advanced analytics, integrations) typically comes at a higher tier.
  • Support Level: Dedicated support and onboarding services might be offered at higher price points.
  • Contract Length: Longer contracts (e.g., annual) sometimes come with discounts.

• Contact Gainsight for a Quote: The best way to get accurate pricing is to contact Gainsight directly and discuss your specific needs. They will likely provide a customized quote.

• Be prepared to discuss:
  • The size of your customer base.
  • Your desired level of community engagement.
  • The integrations you require.
  • Your budget.

Customer Care Details (Gainsight Community)

Since Gainsight acquired inSided, customer care is now handled by Gainsight s customer success and support teams.

• Gainsight Customer Success: Gainsight is known for its emphasis on customer success. They provide onboarding, training, and ongoing support to help customers maximize the value of their community.
• Support Channels:
  • Help Center/Knowledge Base: Gainsight likely has a comprehensive online help center with articles, FAQs, and documentation.
  • Support Tickets: You can typically submit support requests through a web portal or email.
  • Phone Support: Depending on your subscription level, phone support may be available.
  • Community Forums: Gainsight may also have its own community forum where customers can ask questions and get help from other users and Gainsight employees.
• Customer Success Managers (CSMs): Depending on your plan, you may be assigned a dedicated Customer Success Manager who will act as your primary point of contact.
• Training and Resources: Gainsight provides training programs and resources to help you learn how to use the platform effectively.
• Check Gainsight s website: The most up-to-date contact information and support resources will be available on Gainsight s official website. Look for Support, Help Center, or Contact Us sections.

Key Takeaways:

• inSided is now Gainsight Community, a customer engagement platform within the larger Gainsight ecosystem.
• It s designed to help businesses build thriving online communities to improve customer success and retention.
• Pricing is subscription-based and varies depending on your needs. Contact Gainsight for a quote.
• Gainsight provides customer success and support resources to help you get the most out of the platform.
• Numerous alternatives are available, so research your options carefully.

I hope this comprehensive overview is helpful!