Websites using InMoment

Okay, let s break down InMoment, covering its overview, revenue, alternatives, pricing (as much as possible), and customer care details.

InMoment Overview

InMoment is a cloud-based customer experience (CX) intelligence platform. They help businesses gather, analyze, and act on customer feedback to improve the overall customer journey and drive business growth. Their platform focuses on a variety of channels, including:

• Surveys: Capturing feedback through various types of questionnaires.
• Social Media: Monitoring and analyzing social conversations for sentiment and trends.
• Digital Interactions: Tracking and analyzing website and app usage data.
• Text Analytics: Extracting meaning and sentiment from unstructured text data.
• Speech Analytics: Analyzing audio data from customer interactions (like call center recordings).
• Dashboards & Reporting: Providing visualizations and insights from the collected data.
• Action Management: Enabling teams to respond to feedback and drive improvements.

Key Focus Areas:

• Experience Improvement: Identifying areas where the customer experience can be enhanced.
• Employee Experience (EX): Understanding and improving the employee experience, often linked to better customer experiences.
• Data-Driven Decisions: Using data insights to drive strategic decision-making.
• Actionable Insights: Moving beyond just collecting feedback to implementing meaningful changes.

Who Uses InMoment?

InMoment serves a variety of industries including:

• Retail
• Hospitality
• Finance
• Healthcare
• Automotive
• Telecommunications

They tend to work with mid-sized to large enterprises, given the scale and complexity of their platform.

Revenue (Estimate)

It is difficult to find a publicly available exact revenue for InMoment as they are a privately held company. However, based on industry reports and estimations, their annual revenue is likely to be in the range of $100 million to $200 million USD. This is an estimate and can fluctuate depending on market conditions and specific business performance.

Alternatives to InMoment

The CX market is competitive. Here are some well-known alternatives:

• Qualtrics: A major player in the experience management space, offers a broad suite of features including research, surveys, and data analysis. Often considered a top competitor to InMoment.
• Medallia: Another leading CX platform known for its enterprise-grade capabilities and focus on real-time insights and action.
• SurveyMonkey: While known for basic surveys, SurveyMonkey also offers more advanced features for collecting and analyzing feedback, especially for smaller businesses.
• CustomerGauge: Focuses on B2B customer experience management and Net Promoter Score (NPS) programs.
• Clarabridge: Known for its strong text and sentiment analytics capabilities, often used for understanding unstructured feedback. Now part of Qualtrics.
• Confirmit: Another enterprise-focused CX platform, now part of Forsta.
• Verint: Provides customer engagement solutions including survey management and analytics capabilities.
• AskNicely: Primarily focused on delivering customer feedback via NPS and other short feedback surveys.

Key Differences to Consider when comparing alternatives:

• Scale and Complexity: Some platforms (like Qualtrics, Medallia) cater more to large enterprises, while others may be better for smaller organizations.
• Specific Features: The range of features varies among platforms, so it s important to find the right fit for your specific needs (e.g., specific analytic capabilities).
• Industry Specialization: Some providers focus on particular industries (e.g., CustomerGauge for B2B).
• Pricing Models: There are differences in how platforms are priced, which can impact cost.
• Ease of Use: User-friendliness and implementation can vary significantly.
• Analytics Capabilities: Different tools provide varying levels of analytics ranging from basic reporting to advanced text analytics and AI driven insights.

Pricing (General Information)

InMoment s pricing is not publicly available, and they do not list it on their website. This is common in the enterprise software space. Pricing is usually based on a variety of factors, including:

• Number of users: The size of your team that needs access to the platform.
• Number of interactions: The volume of surveys and interactions that will be processed.
• Features & Functionality: The specific modules and features that your organization requires.
• Support Level: The level of training and support you need.

Generally, InMoment is considered a mid- to high-tier CX platform, so expect pricing to reflect that.

To get an actual quote: You would need to contact InMoment directly and discuss your specific business requirements.

Customer Care Details

• Contact Options: InMoment offers different levels of customer care based on your needs and plan. You can typically reach them via:
  • Phone: Direct phone support is usually available.
  • Email: For general inquiries and support requests.
  • Online Chat: Many plans offer live chat support.
  • Help Center: InMoment has a support portal with documentation, FAQs, and training materials.
• Training and Implementation: They often provide comprehensive onboarding training and implementation support.
• Account Management: You ll likely have a dedicated account manager to assist with strategy, training, and technical issues.
• Support Hours: Support hours will vary based on the contract and geographic location of the user.
• Documentation: As mentioned before, the support portal is robust with documentation.

Important Notes on Customer Care:

• Service Level Agreements (SLAs): Enterprise contracts usually include SLAs detailing response times, support availability, etc.
• Customer Feedback: Reviews online suggest that InMoment s support is generally considered helpful, but your experience may vary.

In Conclusion

InMoment is a powerful customer experience platform suited for mid- to large-sized organizations that want to collect, analyze, and act on customer feedback to drive improvements. While precise revenue and pricing are not easily available, they can be estimated within certain ranges. Their strength lies in their comprehensive features and focus on actionable insights. If you re evaluating CX platforms, it s crucial to compare InMoment with alternatives and contact them for a personalized quote based on your specific needs. You need to directly engage with them in order to obtain full details.