Websites using Helpshift

Okay, let s break down Helpshift, covering its overview, revenue, alternatives, pricing, and customer care.

Helpshift: Overview

• What it is: Helpshift is a customer service platform focused on in-app mobile support and automation. It s designed to help businesses provide fast, efficient, and personalized support to their customers directly within their mobile apps. It s particularly strong in mobile gaming, e-commerce, and other mobile-first industries.

• Key Features:

  • In-App Support: Allows users to get help without leaving the app.
  • Automation & Chatbots: Uses AI to answer common questions, route issues, and resolve problems automatically.
  • Knowledge Base: Provides a self-service resource for users to find answers themselves.
  • Targeted Messaging: Enables proactive support and engagement through in-app messages.
  • Issue Tracking: Tracks and manages support tickets.
  • Analytics & Reporting: Provides insights into support performance, customer behavior, and areas for improvement.
  • Agent Workspace: Gives support agents a centralized view of customer interactions and tools to resolve issues.
  • Integrations: Integrates with other popular tools like Salesforce, Zendesk, and Slack.

• Target Audience: Mobile-first companies, particularly those with a high volume of support requests in gaming, e-commerce, on-demand services, fintech, and other industries where mobile app experience is critical.

Revenue

• Helpshift is a privately held company, so precise revenue figures are not publicly available. Estimates based on industry data and funding rounds suggest they have significant revenue, but the exact number varies depending on the source. Expect revenue to be in the tens of millions USD annually.

Alternatives

Here s a breakdown of Helpshift alternatives, categorized by focus:

• Direct Competitors (Focus on In-App Mobile Support):

  • Apptentive: Another strong player in mobile customer engagement and support. Focuses on customer love.
  • Intercom: While broader in scope, Intercom offers in-app messaging and support features that compete with Helpshift. More emphasis on sales and marketing.
  • Instabug: Primarily known for bug reporting, crash reporting and in-app feedback but has customer support features.
  • Zendesk Support Suite: Zendesk acquired Smooch, and its Support Suite now has strong in-app capabilities, making it a competitor, especially for companies already using Zendesk.

• Broader Customer Service Platforms (with Mobile Capabilities):

  • Zendesk: A comprehensive customer service platform with a wide range of features.
  • Salesforce Service Cloud: Powerful CRM and customer service solution, suitable for larger enterprises.
  • Freshdesk: A popular and affordable alternative to Zendesk.
  • HubSpot Service Hub: Integrated with the HubSpot CRM, Service Hub focuses on customer delight and inbound support.
  • Zoho Desk: Part of the Zoho suite, offering customer support solutions for businesses of all sizes.

• Live Chat Focused:

  • Tawk.to: Free live chat software that allows you to monitor and engage with your website visitors.
  • LiveChat: A popular live chat platform that offers a variety of features, including targeted messaging, file sharing, and integrations.

How to Choose an Alternative:

Consider these factors when evaluating Helpshift alternatives:

• Mobile Focus: How critical is in-app support to your business? If it s essential, a platform like Apptentive or Instabug might be a better fit.
• Budget: Helpshift can be relatively expensive. Freshdesk, Zoho Desk, or Tawk.to may be more cost-effective options.
• Features: Do you need a full suite of customer service features (e.g., knowledge base, ticketing, automation) or just in-app messaging?
• Integrations: Does the platform integrate with your existing CRM, marketing automation tools, and other systems?
• Scalability: Can the platform handle your growing support needs?
• Ease of Use: How easy is it for your agents to learn and use the platform?
• AI and Automation Capabilities: How advanced and effective are the AI-powered features for chatbots and issue resolution?

Pricing

• Helpshift s pricing is not publicly available. It is typically quote-based and depends on several factors, including:

  • Number of Agents: The more agents using the platform, the higher the cost.
  • Features Required: More advanced features and automation will increase the price.
  • Support Volume: The volume of support tickets and interactions may influence pricing.
  • Contract Length: Longer contracts may come with discounted rates.

• Expect: Helpshift to be in the mid-to-high range compared to other customer service platforms. It s often geared toward companies with a strong need for mobile support and the budget to match. You ll likely need to contact their sales team for a custom quote.

Customer Care Details

• Support Channels: Helpshift provides support to its customers through various channels, including:

  • Online Documentation/Knowledge Base: A comprehensive library of articles, tutorials, and guides.
  • Email Support: Direct email access to their support team.
  • Ticketing System: Submitting and tracking support requests through their online portal.
  • Dedicated Account Management (for Enterprise Clients): Larger clients often have dedicated account managers to provide personalized support and guidance.

• Support Quality: Helpshift generally receives positive reviews for its customer support. Users often praise their responsiveness, expertise, and willingness to help.

• Contacting Helpshift (for Prospective Customers):

  • Website: Visit their official website (helpshift.com).
  • Contact Form: Fill out the contact form on their website to request a demo or get a quote.
  • Sales Team: Reach out to their sales team directly through the website or by phone.

In Summary:

Helpshift is a powerful platform for businesses that need to provide top-notch in-app mobile support. However, its pricing can be a barrier for some. Carefully evaluate your needs and compare it with alternatives to find the best fit for your business. Consider requesting demos from several providers before making a decision.