Websites using Happy-or-not

Okay, let s break down HappyOrNot, a well-known customer satisfaction solution.

HappyOrNot: Overview

• What it is: HappyOrNot is a real-time customer feedback system that uses a simple, visual interface (usually four smiley faces ranging from very happy to very unhappy) to collect immediate responses to customer experiences. It s commonly found in retail stores, airports, restaurants, and other service environments.

• Core Functionality:

  • Data Collection: Primarily uses physical feedback terminals (the smiley face kiosks), but also offers online and mobile survey options.
  • Real-time Reporting: Provides immediate data visualizations and alerts to identify issues as they happen.
  • Analytics: Tracks trends in customer satisfaction over time, identifies areas for improvement, and allows for benchmarking across locations.
  • Action Management: Facilitates the assignment of tasks and follow-up actions based on feedback.
  • Integrations: Often integrates with other business systems like CRM or point-of-sale systems.

• Target Audience: Businesses of all sizes that want to actively monitor and improve customer experience. Common industries include retail, transportation, healthcare, and hospitality.

Revenue Information

• HappyOrNot is a privately held company, so precise revenue figures are not publicly available. However, based on industry estimates and the company s global presence, it s likely a multi-million dollar per year business. Their revenue model is based on subscription fees.

Alternatives

Many competitors offer similar customer feedback solutions. Here s a breakdown of popular alternatives, categorized by their primary focus:

• Direct Competitors (Focus on Kiosk-based Feedback):

  • Reactions by Nudge Global: A newer entrant with a focus on modern kiosk design and ease of use.
  • Keenly: Offers similar kiosk-based feedback with analytics dashboards.
  • SatisMeter Offers both kiosk-based and online surveys, combining the real-time aspect of HappyOrNot with the flexibility of digital feedback.

• Broader Customer Experience Management (CXM) Platforms:

  • Qualtrics: A comprehensive CXM platform offering a wide range of survey tools, analytics, and action management capabilities. More enterprise-focused and expensive.
  • Medallia: Another enterprise-grade CXM platform with robust data analytics and reporting.
  • SurveyMonkey CX: Offers customer feedback solutions as part of its larger survey platform.
  • Zendesk Suite (specifically the Gather functionality) Offers in-platform surveys to analyze customer satisfaction.
  • Podium: Focuses on local businesses and integrates customer feedback with online reputation management.

• Online Survey Tools (Can be adapted for customer feedback):

  • Google Forms: Free and simple for basic surveys.
  • Typeform: Known for its visually appealing and engaging survey design.
  • Survicate: Integrates with popular marketing and CRM tools.

When Choosing an Alternative, Consider:

• Budget: HappyOrNot and the enterprise CXM platforms can be more expensive. Online survey tools are often more affordable.
• Features: Evaluate which features are essential for your business (e.g., real-time alerts, advanced analytics, integrations).
• Ease of Use: Consider the learning curve for both employees and customers.
• Deployment: Think about whether you need physical kiosks, online surveys, or a combination of both.
• Scalability: Choose a solution that can grow with your business.
• Industry Specific: Certain platforms focus on particular industries, like Retail or Hospitality.

Pricing

• HappyOrNot s pricing is not publicly available on their website. They use a custom quote system based on:

  • Number of Feedback Terminals/Units: The more physical smiley face kiosks you need, the higher the cost.
  • Subscription Term: Longer contracts may offer better pricing.
  • Features and Add-ons: Advanced analytics, integrations, and support packages can increase the price.
  • Location: The location or region where the platform will be used can influence price.
  • Company Size: Depending on the size of your company, pricing can be adjusted.

• General Expectations: Expect to pay a monthly or annual subscription fee per terminal or per seat. The upfront cost of hardware (the kiosks themselves) is also a factor. It s safe to say that HappyOrNot is generally more expensive than basic online survey tools, especially considering the hardware component.

• How to Get a Quote: The best way to get accurate pricing is to contact HappyOrNot directly through their website and request a demo and custom quote.

Customer Care Details

• Website: https://www.happy-or-not.com/ The website has a contact form, resources, and case studies.
• Support Channels:
  • Email: Often the primary method for support inquiries.
  • Phone: Phone support availability may vary depending on the plan.
  • Knowledge Base/Help Center: HappyOrNot likely has a knowledge base with articles and FAQs to help users troubleshoot common issues.
  • Account Management: Larger enterprise clients usually have dedicated account managers for support and guidance.
• Training: They typically offer training on how to use the platform, interpret the data, and take action based on the insights.
• Social Media: LinkedIn presence for company updates.

Key Considerations about HappyOrNot s Customer Care:

• Responsiveness: Check online reviews to get a sense of how quickly HappyOrNot responds to support requests.
• Technical Expertise: Ensure that their support team has the technical expertise to resolve issues with the hardware, software, and integrations.
• Onboarding and Training: Inquire about the quality of their onboarding and training programs to ensure that your team can effectively use the platform.

In summary: HappyOrNot is a well-established player in the customer feedback space, known for its simple and visual approach. It s best suited for businesses that need real-time insights from physical locations. However, it s important to compare its pricing and features to those of alternatives to find the best fit for your specific needs. Consider your budget, required features, and the importance of physical kiosks versus online surveys when making your decision.