Websites using Hackerone

Okay, let s break down HackerOne, covering its overview, revenue, alternatives, pricing, and customer care.

HackerOne Overview

• What it is: HackerOne is a vulnerability coordination and bug bounty platform. It connects businesses (the programs ) with ethical hackers and security researchers ( hackers ) to find and report security vulnerabilities in their software, websites, and other assets. Essentially, it s a managed marketplace for finding and fixing security flaws before malicious actors can exploit them.

• How it works: Companies create a bug bounty program on HackerOne, defining the scope (what assets are in-scope for testing), rules of engagement (what hackers can and cannot do), and reward amounts (bounties) for different severity levels of vulnerabilities. Hackers then attempt to find vulnerabilities, submit detailed reports through the HackerOne platform, and, if the report is valid, receive a bounty from the company. HackerOne provides the platform, tools, and processes to manage the entire vulnerability disclosure and remediation workflow.

• Key Features:

  • Vulnerability Disclosure Platform: Centralized platform for vulnerability submissions, triage, and management.
  • Bug Bounty Programs: Ability to create and manage public or private bug bounty programs with customizable rules and reward structures.
  • Vulnerability Triage: HackerOne s triage team can help validate and prioritize submissions, saving companies time.
  • Reputation and Trust: HackerOne maintains hacker profiles and reputation scores, helping companies trust the researchers.
  • Metrics and Reporting: Provides data and analytics on vulnerability trends, program performance, and ROI.
  • Compliance: Helps organizations meet compliance requirements related to vulnerability management and disclosure.
  • HackerRank Integration: Enhances the skills development of security professionals, fostering a culture of continuous learning and improvement within the cybersecurity field.

Revenue

• HackerOne is a private company, so exact revenue figures are not publicly available. However, based on funding rounds, estimated market share, and reported growth, industry analysts estimate their revenue to be in the tens of millions of dollars annually. Their revenue model is based on subscription fees paid by the companies using the platform.

Alternatives

Here s a list of popular alternatives to HackerOne, categorized by focus:

• Comprehensive Vulnerability Coordination Platforms:
  • Bugcrowd: HackerOne s main competitor, offering similar features and services. Often compared head-to-head. Bugcrowd places a strong emphasis on their CrowdMatch technology to get the right security researchers for each engagement.
  • Intigriti: European based platform. Known for its strong focus on the European market and compliance with GDPR.
• Vulnerability Disclosure Programs (VDP) focused/Less Feature Rich but More Affordable:
  • YesWeHack: A European platform focused on bug bounty and VDP programs.
  • Open Bug Bounty: A community-driven, free platform for vulnerability disclosure. Suitable for smaller projects or non-profits with limited budgets.
• Penetration Testing Services (Traditional Security Firms):
  • Synack: Combines a platform-based approach with human penetration testers. Focuses on continuous security testing.
  • Coalfire: Offers a wider range of cybersecurity services, including penetration testing, audits, and compliance assessments.
  • NCC Group: Global cybersecurity firm with a strong reputation for penetration testing and security consulting.

Choosing an Alternative:

The best alternative depends on your specific needs:

• Budget: If cost is a major constraint, Open Bug Bounty might be an option (although with limited support).
• Features: Compare the features offered by HackerOne and its competitors to see which platform best meets your requirements.
• Hacker Community: Consider the size and expertise of the hacker community on each platform. HackerOne and Bugcrowd generally have the largest pools.
• Support: Evaluate the level of support provided by each vendor.
• Compliance: Ensure the platform supports any specific compliance requirements you have (e.g., GDPR, HIPAA).

Pricing

HackerOne s pricing is based on a subscription model, and it is not publicly published. It is tailored to each individual company, depending on a variety of factors:

• The size of the company. Larger companies can expect to pay more.
• The scope of the program. Programs that cover a large range of assets and systems can expect to cost more.
• The level of support and services required. Managed programs that include vulnerability triage and program management services can expect to cost more.
• The number of hackers invited (for private programs).

Generally, expect to pay tens of thousands of dollars per year for a basic program and significantly more for enterprise-level plans with more features and support. You need to contact HackerOne directly for a quote.

Customer Care Details

• Support Channels: HackerOne offers a variety of support channels, including:
  • Email: A standard support email address is available for general inquiries and technical assistance.
  • Knowledge Base: A comprehensive online knowledge base with articles, documentation, and FAQs.
  • Community Forums: A community forum where users can ask questions and get help from other users and HackerOne staff.
  • Dedicated Support (Enterprise Plans): Enterprise customers typically receive dedicated account managers and priority support.
• Response Times: Response times can vary depending on the support plan and the urgency of the issue. Enterprise customers generally receive faster response times.
• Customer Satisfaction: HackerOne generally has a good reputation for customer support. However, some users have reported issues with response times or the complexity of the platform.
• Documentation: HackerOne s documentation is generally considered to be comprehensive and well-organized.

How to Contact HackerOne Customer Support:

• Website: Visit the HackerOne website (www.hackerone.com) and look for the Support or Contact Us link.
• Email: Find the support email address on their website (usually under Contact Us ).
• Existing Customers: If you re already a customer, contact your account manager or use the support portal within the HackerOne platform.

In Summary

HackerOne is a leading vulnerability coordination and bug bounty platform that helps organizations improve their security posture by leveraging the skills of ethical hackers. It has a robust platform, a large hacker community, and a range of features to manage the vulnerability disclosure and remediation process. While alternatives exist, HackerOne remains a popular choice for organizations looking to implement a comprehensive bug bounty program. Pricing is based on a subscription model, and customer support is available through various channels. Remember to directly engage with their sales team for accurate, up-to-date pricing and services details based on your specific needs.