Websites using Gubagoo

Okay, let s break down Gubagoo, covering its overview, revenue (where available), alternatives, pricing information (as much as is publicly accessible), and customer care.

What is Gubagoo?

Gubagoo is a software company that provides digital retailing and messaging solutions for the automotive industry. Their core focus is to help car dealerships sell more vehicles and improve customer experience through online engagement. They offer a suite of tools that facilitate:

• Live Chat: Real-time communication between dealership staff and website visitors.
• Virtual Showroom: Interactive product showcases and vehicle configuration tools.
• Digital Retailing: Online deal creation, financing options, and trade-in valuations.
• Lead Generation and Management: Capturing and nurturing potential customer leads.
• Messaging (SMS/Text): Communication via text messaging for scheduling, updates, and more.
• Appointments Scheduling: Integrates booking directly into the buying process

Revenue (Information is Limited)

Gubagoo is privately held. Therefore, exact revenue figures are not publicly disclosed. Estimates vary widely, but they are a significant player in the automotive digital retailing space, suggesting a substantial revenue stream. You won t find reliable, verifiable figures without access to internal company data.

Alternatives

The automotive digital retailing and messaging space is competitive. Here are some notable alternatives to Gubagoo, categorized by general functionality:

• Full-Suite Digital Retailing Platforms:

  • CDK Global: A large player with a broad range of DMS and retailing solutions.
  • DealerOn: Offers website design, SEO, and digital retailing tools.
  • Dealer Inspire: (Now part of Cars.com) A comprehensive solution with website, marketing, and digital retailing capabilities.
  • RevolutionParts: Focused more on parts sales, but integrates with digital retailing.
  • Modal: Provides digital sales platforms for cars.
  • AutoFi: Specializes in online car financing and e-commerce solutions.
  • Roadster: Helps dealerships create an online sales experience.
  • Tekion: Cloud-native DMS with retailing elements.

• Live Chat and Messaging Solutions (often integrated into larger platforms):

  • Podium: Strong focus on local businesses and customer messaging (reviews, payments).
  • Birdeye: Reputation management and customer communication platform.
  • LivePerson: Enterprise-grade live chat and AI-powered conversation automation.
  • Intercom: Customer messaging platform for sales, marketing, and support.
  • Drift: Conversation-driven marketing and sales platform.

Pricing

Gubagoo s pricing is not publicly available. They use a custom pricing model that varies depending on:

• The specific modules/features selected: Are you using just live chat, or the full digital retailing suite?
• The size of the dealership group: Larger groups often get volume discounts.
• Contract length: Longer contracts may have different pricing.
• Implementation and training costs:

To get accurate pricing, dealerships must contact Gubagoo directly for a quote and demonstration. Expect a monthly subscription fee, potentially with setup and ongoing support costs. Be prepared to discuss your specific needs and volume.

Customer Care Details

• Support Channels: Gubagoo typically provides customer support through these channels:
  • Phone Support: A direct line for immediate assistance.
  • Email Support: For less urgent inquiries.
  • Live Chat (likely): Potentially using their own platform to support their customers.
  • Knowledge Base/Help Center: Self-service resources with articles, FAQs, and tutorials.
  • Account Management: Dedicated account managers for larger clients.
• Website: You can find contact information and support resources on their website, usually under a Support, Help, or Contact Us section.
• Implementation and Training: Gubagoo usually includes implementation and training services to help dealerships get up and running with their platform. The quality of this training is important.
• Reviews: Check online review sites (like G2, Capterra, or Google Reviews) for customer feedback on Gubagoo s customer service. Keep in mind that these reviews can be subjective.
• Social Media: Sometimes companies will have social media accounts specifically for customer support.

In Summary:

Gubagoo is a significant player in automotive digital retailing, offering a suite of tools to help dealerships engage with customers online. While pricing is opaque, their robust feature set and focus on the automotive industry make them a contender for dealerships seeking to improve their online sales process. Be sure to compare them against alternatives and carefully evaluate customer service options during your decision-making process.