Websites using Grow

Okay, let s dive into an overview of Grow.com, covering revenue, alternatives, pricing, and customer care.

Grow.com Overview

Grow.com (now part of PROS) is a cloud-based business intelligence (BI) platform designed to make data accessible and understandable for businesses of all sizes, especially small and medium-sized enterprises (SMEs) and growth-focused companies. Its core focus is on easy-to-use data visualization and dashboarding to help businesses monitor key performance indicators (KPIs), track progress, and make data-driven decisions.

Key Features and Strengths:

• Ease of Use: Grow.com is often praised for its intuitive interface and user-friendly design, making it accessible to users without deep technical expertise. This no-code or low-code approach allows business users to create dashboards and reports relatively quickly.
• Data Connectivity: It connects to a wide range of data sources, including databases, spreadsheets, CRM systems (like Salesforce and HubSpot), marketing platforms (like Google Analytics and social media), and other cloud applications. This allows for centralized data analysis.
• Interactive Dashboards: Users can create visually appealing and interactive dashboards with charts, graphs, and metrics. These dashboards are designed to be easily shared and understood across teams.
• Real-time Data: Grow.com aims to provide real-time or near real-time data updates, enabling businesses to react quickly to changing trends and performance.
• Alerts and Notifications: The platform often includes features to set up alerts and notifications based on specific data thresholds, ensuring users are aware of critical changes.
• Collaboration Features: Grow.com typically offers features to share dashboards and reports with colleagues, facilitating data-driven discussions and collaboration.
• Pre-built Integrations and Templates: To speed up the process, Grow.com often provides pre-built integrations and dashboard templates for common business needs.

Weaknesses and Considerations:

• Depth of Analysis (Compared to Power BI/Tableau): While user-friendly, some users may find that Grow.com lacks the advanced analytical capabilities and depth of customization found in more complex BI platforms like Tableau or Power BI. It s often positioned for businesses needing speed and ease over extremely granular analysis.
• Pricing Structure: Historically, some users found Grow.com s pricing to be less transparent or potentially higher compared to some competitors, especially for smaller businesses or specific use cases. (Pricing models can change, so always verify current pricing).
• Customization Limitations: While dashboards are customizable, the level of deep customization might be less extensive than some highly flexible BI tools.

Revenue and Company Size Details

• Acquisition by PROS: Grow.com was acquired by PROS Holdings, Inc. (a publicly traded company - PRO on the NYSE) in 2021. As a result, Grow.com is now operating as part of a larger organization.
• Public Revenue Data is Limited: As Grow.com is now a subsidiary of PROS, it s less likely you ll find standalone, publicly reported revenue figures specifically for Grow.com. PROS reports its overall company revenue, which includes Grow.com s contribution, but the exact breakdown isn t usually publicly released.
• General Scale: Prior to acquisition, Grow.com was a well-established SaaS company in the BI space. While precise revenue figures are unavailable publicly, it s safe to say it was a significant player serving thousands of customers. Being acquired by a public company like PROS indicates it was a successful and valuable business.

Alternatives to Grow.com

The BI and data visualization market is competitive. Here are some notable alternatives to Grow.com, categorized by their strengths:

• Ease of Use & Speed (Similar Focus to Grow.com):

  • Domo: Another cloud-based BI platform known for its ease of use, strong data connectivity, and focus on speed to insight. Often compared directly to Grow.com.
  • Klipfolio: Cloud-based dashboarding platform focused on real-time data and easy visualization. A good option for smaller businesses needing quick insights.
  • Geckoboard: Simplified dashboarding tool, excellent for displaying key metrics in a clear and visually appealing way, often used for wall displays.
  • Google Looker Studio (formerly Data Studio): Free and increasingly powerful data visualization tool from Google. Integrates seamlessly with Google s ecosystem and other data sources. Becoming more sophisticated rapidly.

• Power and Depth (More Advanced Analytics):

  • Tableau: Industry-leading BI platform known for its powerful data visualization capabilities, deep analytics, and flexibility. More complex to learn initially but offers extensive functionality.
  • Microsoft Power BI: Another leading platform, tightly integrated with the Microsoft ecosystem. Offers strong analytics, data modeling, and reporting features. Competitively priced, especially for organizations already using Microsoft products.
  • Sisense: Powerful BI platform built for complex data sets and embedded analytics. Known for handling large volumes of data and offering robust features.

• Cloud-Native BI (Modern and Scalable):

  • ThoughtSpot: AI-powered analytics platform that allows users to ask questions in natural language and get instant insights. Focuses on search-driven analytics.
  • Qlik Sense: Associative engine-based BI platform, offering flexible data exploration and discovery. Known for its in-memory technology and agility.

Choosing an Alternative: The best alternative depends on your specific needs: * Ease of use & speed: Domo, Klipfolio, Geckoboard, Google Looker Studio. * Advanced analytics & power: Tableau, Power BI, Sisense. * AI-driven and search: ThoughtSpot. * Associative exploration: Qlik Sense.

Pricing Details

• Typically Subscription-Based: Like most SaaS BI platforms, Grow.com (and its alternatives) usually operates on a subscription-based pricing model. This often involves monthly or annual fees.
• Tiered Pricing: Pricing is generally tiered, based on factors like:
  • Number of Users: Price often scales with the number of users who need access to the platform.
  • Features and Functionality: Higher tiers may unlock more advanced features, data connections, or support levels.
  • Data Volume/Connections: Some pricing models might be influenced by the volume of data processed or the number of data sources connected.
• Custom Pricing: For larger enterprises or organizations with specific needs, custom pricing plans are often available. You d need to contact Grow.com (or PROS) sales to discuss your requirements.
• Transparency Varies: Pricing transparency can differ. Some platforms may have public pricing pages with starting prices, while others require you to request a quote or speak to sales.
• Free Trials/Demos: Most BI platforms, including Grow.com, offer free trials or demos so you can test out the platform before committing.

To Get Specific Grow.com Pricing:

1. Visit the PROS Website (Grow.com section): Navigate to the PROS website and look for the Grow.com product section. They may have updated pricing information there.
2. Request a Demo/Quote: The best way to get accurate pricing is to request a demo or quote through the PROS/Grow.com website. This allows them to understand your specific needs and provide a tailored price.
3. Contact Sales Directly: Reach out to their sales team via phone or email (contact information should be on their website).

Customer Care Details

Customer care is crucial for the adoption and ongoing success of BI platforms. Here s what you can generally expect from Grow.com and similar platforms:

• Support Channels:

  • Email Support: Standard for most SaaS platforms.
  • Phone Support: Often available, especially for higher-tier plans or enterprise customers.
  • Live Chat: Increasingly common for quick questions and troubleshooting.
  • Knowledge Base/Help Documentation: Essential self-service resource with articles, tutorials, and FAQs.
  • Community Forums: Some platforms have user communities for peer support and sharing knowledge.
  • Training and Onboarding: Providers often offer onboarding programs and training resources to help new users get started quickly.

• Levels of Support: Support levels may vary based on your subscription plan. Higher-tier plans often include:

  • Priority Support: Faster response times.
  • Dedicated Account Manager: For larger accounts, providing personalized support and guidance.
  • Consulting Services: Some providers offer consulting services for more complex implementations or data strategy.

• Focus Areas for Good Customer Care in BI:

  • Onboarding and Training: Getting users up and running quickly and effectively.
  • Data Connectivity Assistance: Helping users connect to their data sources.
  • Dashboard Building Support: Guiding users in creating effective dashboards.
  • Troubleshooting Issues: Resolving technical problems and platform-related questions.
  • Feature Requests and Feedback: A good provider listens to customer feedback and incorporates it into product development.

To Assess Grow.com s Customer Care:

• Read Reviews: Check customer review sites like G2, Capterra, and TrustRadius for user feedback on Grow.com s customer support. Look for comments about responsiveness, helpfulness, and overall satisfaction.
• During Demo/Trial: Test out their support channels during your free trial or demo period. See how responsive and helpful they are.
• Ask Sales Questions: Inquire about their support offerings and service level agreements (SLAs) during the sales process.

In Summary

Grow.com (now part of PROS) is a user-friendly BI platform focused on data visualization and dashboarding for businesses seeking accessible data insights. While specific revenue figures are less transparent post-acquisition, it remains a significant player. When considering Grow.com or alternatives, carefully evaluate your needs for ease of use, analytical depth, budget, and desired level of customer support to choose the best fit for your organization. Remember to directly contact PROS/Grow.com for the most up-to-date pricing and detailed customer care information.