Websites using Goquiq

Okay, let s break down GoQuiq, covering its overview, revenue (though difficult to pinpoint exactly), alternatives, pricing, and customer care.

What is GoQuiq?

GoQuiq is a conversational AI platform that enables businesses to communicate with customers across multiple channels, including SMS/text messaging, web chat, and messaging apps (like Facebook Messenger). It helps automate customer service, sales, and marketing interactions. Think of it as a way to have personalized conversations with customers at scale.

Key Features and Functionality:

• Multi-Channel Communication: Engage customers on the channels they prefer.
• AI-Powered Chatbots: Automate responses to common questions, guide customers through processes, and escalate complex issues to human agents.
• Agent Inbox: Provides a unified view for human agents to manage conversations efficiently, with tools like canned responses, routing, and collaboration features.
• Automation and Workflows: Automate tasks like appointment scheduling, order updates, and lead qualification.
• Analytics and Reporting: Track key metrics like conversation volume, resolution rates, and customer satisfaction to optimize performance.
• Integrations: Connects with other business systems like CRM (e.g., Salesforce, Zendesk), e-commerce platforms, and marketing automation tools.

Revenue:

• Privately Held: GoQuiq is a privately held company, so they don t publicly disclose their revenue figures.
• Estimates: It s extremely difficult to give any real estimates because of the lack of public data. You might find analyst reports that provide general market sizing for the conversational AI space, but none will give a reliable figure for GoQuiq itself.
• Funding: They have secured funding from investors, which implies they are growing and investing in their platform.

Alternatives to GoQuiq:

Here are some popular alternatives to GoQuiq, broken down by category:

• All-in-One Customer Service Platforms with Chatbots:

  • Zendesk: A comprehensive customer service platform with robust chatbot capabilities, ticketing, and knowledge base features.
  • Salesforce Service Cloud: Salesforce s customer service offering, including AI-powered chatbots (Einstein Bots) and a full suite of support tools.
  • HubSpot Service Hub: Integrates seamlessly with the HubSpot CRM and marketing platform, offering live chat, chatbots, and ticketing.
  • Intercom: A popular customer messaging platform for sales, marketing, and support. Offers live chat, chatbots, and targeted messaging.

• Specialized Conversational AI Platforms:

  • Kore.ai: Focuses on enterprise-grade conversational AI for various use cases, including customer service, employee experience, and process automation.
  • Ada: Specializes in AI-powered customer service automation, with a focus on self-service and reducing agent workload.
  • Dialogflow (Google Cloud): A powerful natural language understanding (NLU) platform for building conversational interfaces. Requires more technical expertise.

• SMS Marketing/Messaging Platforms with Chat Capabilities:

  • Twilio: A highly flexible platform for building custom communication solutions, including SMS, voice, and chat. Requires more development effort.
  • Attentive: Primarily focused on SMS marketing for e-commerce, with features for automated messaging, segmentation, and personalization.

Factors to Consider When Choosing an Alternative:

• Your Specific Needs: What are your primary goals for using a conversational AI platform? (e.g., reducing support costs, increasing sales, improving customer satisfaction).
• Budget: Pricing varies significantly between platforms.
• Technical Expertise: Some platforms are easier to use and require less technical knowledge than others.
• Integrations: Ensure the platform integrates with your existing business systems.
• Scalability: Can the platform handle your growing needs?

Pricing:

• Not Publicly Disclosed: GoQuiq doesn t publicly display its pricing on its website.
• Contact for a Quote: You ll need to contact GoQuiq directly for a personalized quote based on your specific requirements (e.g., number of users, message volume, features needed).
• Factors Influencing Price: Expect the pricing to be influenced by:
  • Number of Agents/Users: The more people using the platform, the higher the cost.
  • Message Volume: The number of SMS messages or chat interactions.
  • Features and Functionality: More advanced features (e.g., AI-powered chatbots, integrations) will likely increase the price.
  • Contract Length: Longer-term contracts may offer discounts.

Customer Care Details:

• Website: The goquiq website likely offers contact information, knowledge base.
• Support Channels:
  • Email:
  • Phone:
  • Chat: (Possibly through their own platform).
  • Knowledge Base/Help Center: Look for articles, FAQs, and tutorials on their website.
• Account Manager: Depending on the size of your account, you may be assigned a dedicated account manager.
• Response Times: Response times can vary depending on the support channel and the complexity of your issue. Check reviews to get a sense of their responsiveness.

How to Find Customer Reviews:

• G2: G2 is a reputable site where you can find user reviews of business software.
• Capterra: Another popular review platform for business software.
• TrustRadius: Focuses on in-depth reviews from verified users.

Key Takeaways:

GoQuiq is a conversational AI platform that helps businesses automate customer interactions across multiple channels. While their revenue and specific pricing are not public, it s important to compare them against alternatives based on your specific needs, budget, and technical capabilities. Read customer reviews to get insights into their customer care and overall user experience. Contact them directly for a custom quote.