Websites using Goftino

Okay, let s break down Goftino, a customer communication platform, covering its overview, revenue (though this is often private), alternatives, pricing, and customer care details.

Goftino: Overview

Goftino is a customer communication platform primarily focused on providing businesses with tools for engaging and supporting their website visitors and customers. It aims to unify various communication channels into a single interface. Key features typically include:

• Live Chat: Real-time chat with website visitors.
• Chatbots: Automated conversations for handling common inquiries and lead qualification.
• Ticketing System: Managing support requests, tracking issues, and assigning them to agents.
• Knowledge Base: Creating a self-service portal with articles and FAQs.
• Unified Inbox: Centralizing messages from different channels (chat, email, social media, etc.).
• Integrations: Connecting with other tools and platforms (CRM, email marketing, etc.).
• Reporting & Analytics: Tracking key metrics like chat volume, agent performance, and customer satisfaction.

Target Audience: Goftino tends to cater to small and medium-sized businesses, online retailers, startups, and customer-focused organizations.

Revenue:

Goftino is a privately held company, and as such, its exact revenue figures are not publicly disclosed. Information on their funding or investment rounds is also generally not made available. Therefore, we cannot give a reliable revenue figure. Revenue is likely generated through a subscription-based model, based on usage, features, and the number of users.

Alternatives to Goftino:

Many alternatives exist in the customer communication platform space. Here are some popular ones, categorized by their key strengths:

• Larger, Established Platforms (Enterprise-Level):
  • Zendesk: A robust platform with a wide range of features, suitable for large businesses and enterprises. Known for its comprehensive ticketing system.
  • Intercom: Focused on proactive customer engagement, with features for onboarding and product announcements. Known for its in-app messaging.
  • Freshdesk (Freshworks): A scalable solution with many integrations and a strong emphasis on customer service.
  • Salesforce Service Cloud: Part of the larger Salesforce ecosystem, highly customizable and ideal for large organizations already using Salesforce.

• More Affordable or Specialized Options (SMB Focused):

  • Tidio: Offers a strong live chat functionality and is user-friendly.
  • LiveChat: Primarily focused on live chat, with a clean interface and integrations.
  • Crisp: All-in-one platform offering chat, email, and a knowledge base.
  • HelpCrunch: Another all-in-one option with live chat, email, and a help desk.
  • Tawk.to: A free live chat solution (though it has paid upgrades)

• Other Options

  • HubSpot Service Hub: Especially well suited for businesses already using the HubSpot suite
  • Drift: Focuses on conversational marketing and sales.

Pricing:

Goftino, like many SaaS platforms, uses a tiered subscription model. The specific pricing details vary, but they usually depend on:

• Number of Agents: The more team members using the platform, the higher the cost.
• Features: Different plans unlock different features (e.g., chatbots, advanced reporting).
• Usage Limits: Some plans may have limits on chat volume or the number of tickets.
• Contract Length: Often, longer contract terms result in discounts.

General pricing tiers you may encounter, but be sure to check Goftino s site for specifics:

• Free Plan: Often limited to basic features or usage, and usually intended for startups or small operations.
• Basic/Starter Plans: Designed for small teams and offer essential features such as live chat, ticketing, and a limited number of agents. These plans would generally range from $15-$30 per month per agent.
• Pro/Growth Plans: Include additional functionality, such as chatbots, integrations, detailed reporting, and are ideal for growing businesses. This range is generally $30-$60 per month per agent.
• Enterprise Plans: Offer the full range of features and advanced customization options with dedicated support, and these are often customized in terms of cost.

To Get Exact Pricing: * You must visit the Goftino website and view their current pricing plans. Pricing can change, so make sure to check there directly.

Customer Care Details:

Goftino, like most customer communication platforms, offers various customer care options to assist its users:

• Knowledge Base/Help Center: A collection of articles, FAQs, and tutorials to help users troubleshoot issues independently.
• Email Support: Users can contact the support team via email for assistance with specific questions.
• Chat Support: Live chat support is usually available for paid customers or sometimes for all users.
• Phone Support: Phone support may be offered to customers on higher-tier plans.
• Community Forums: Some platforms have a community forum where users can interact and help each other.
• Onboarding Assistance: For new users, they often have tutorials, guides, and personalized sessions.

Things to consider about Goftino Support

• The availability of various options and responsiveness can vary based on your chosen plan.
• Paid plans tend to come with higher priority and better support options.
• Read customer reviews to gauge the quality of customer support being offered.

In summary:

Goftino offers a potentially helpful platform for businesses seeking to enhance customer communication and engagement. While its exact revenue and customer care details may vary, it s crucial to compare it against other alternatives based on your specific needs, budget, and features requirements. Always verify pricing and feature information directly from the official Goftino website.