Websites using GoAnywhere

Okay, let s break down GoAnywhere, covering its overview, revenue, alternatives, pricing (as much as publicly available), and customer care.

GoAnywhere Managed File Transfer (MFT)

• Overview: GoAnywhere MFT, developed by Fortra (formerly HelpSystems), is a secure managed file transfer solution. It helps organizations automate, secure, and govern file transfers both internally and externally. It supports various file transfer protocols (SFTP, FTPS, AS2, AS4, HTTPS, etc.) and integrates with various enterprise systems. GoAnywhere is available as a software license or a cloud solution (GoAnywhere MFTaaS).

• Key Features:

  • Automation: Workflows, scheduling, and event triggers for automated file transfers.
  • Security: Encryption, user authentication, access controls, and audit trails. Compliance features to support standards such as HIPAA, PCI DSS, GDPR, and SOX.
  • Centralized Management: A web-based interface for managing file transfers, users, and system configurations.
  • Reporting & Auditing: Comprehensive logging and reporting capabilities for tracking file transfer activity.
  • Integration: APIs and connectors for integrating with other applications and databases.
  • Secure Mail: Securely send and receive files through email.
  • Advanced Workflows: Conditional logic, data translation, and custom tasks can be added to workflows.
  • High Availability and Disaster Recovery: Options for ensuring business continuity.
  • Cloud and On-Premise Options: Deploy GoAnywhere as a software license or as a cloud solution.

Revenue

• As GoAnywhere is part of Fortra, a privately held company (owned by Thoma Bravo), exact revenue figures for GoAnywhere alone are not publicly disclosed. However, considering its position as a leading MFT solution, it is likely a significant contributor to Fortra s overall revenue. Fortra s total revenue is estimated to be well into the hundreds of millions of dollars annually.

Alternatives to GoAnywhere MFT

The MFT market is competitive. Here s a list of alternatives to GoAnywhere, categorized broadly:

• Enterprise MFT Solutions:

  • IBM Sterling File Gateway: Robust, enterprise-grade MFT solution, but can be complex.
  • Cleo Integration Cloud: A platform to discover, create, run, and manage integrations, powered by an ecosystem of prebuilt connections.
  • Progress MOVEit: A popular and well-regarded MFT solution, especially for security.
  • Globalscape EFT: Another established player in the MFT market.
  • Axway: Offers a comprehensive integration platform with MFT capabilities.
  • Accellion kiteworks (now Progress kiteworks): Focused on secure content collaboration and file sharing, with MFT features.
  • Coviant Diplomat MFT: Another solid alternative for enterprise MFT.

• Cloud-Native MFT and Integration Platform as a Service (iPaaS):

  • Jitterbit: An iPaaS platform with robust MFT capabilities
  • Dell Boomi: A popular iPaaS that includes file transfer functionality.
  • MuleSoft Anypoint Platform: Another leading iPaaS platform with file transfer capabilities.

• Smaller/More Focused MFT Tools:

  • CompleteFTP: A Windows-based FTP/SFTP server with MFT features.
  • Titan FTP Server: A secure FTP server with MFT capabilities.
  • Files.com: A cloud-based secure file sharing and automation platform.

• Open-Source Options (May require more technical expertise):

  • Apache Camel: A powerful open-source integration framework that can be used for file transfer.
  • Spring Integration: Another Java-based framework for building integration solutions, including file transfer.

Choosing an Alternative: The best alternative depends on your specific needs, including: * Budget * Technical expertise * Security requirements * Integration needs * Scalability requirements * Compliance needs

Pricing

• GoAnywhere MFT pricing is not publicly available. It is typically custom-quoted based on several factors:

  • Deployment Model: Software license (on-premise) vs. Cloud (MFTaaS)
  • Number of Users/Connections: The scale of your operations affects the price.
  • Modules/Features: The specific modules and features you need (e.g., Advanced Workflows, Secure Mail, AS2 support).
  • Support Level: The level of support and maintenance you require.

• How to Get Pricing: You need to contact Fortra (GoAnywhere) directly to request a quote. Be prepared to discuss your requirements in detail. A trial version is typically offered to evaluate the software.

Customer Care Details

• Support Channels: GoAnywhere offers support through various channels:

  • Phone Support: Available during business hours.
  • Email Support: For submitting support requests.
  • Online Knowledge Base: A repository of articles, documentation, and FAQs. This is often the first place to look for answers.
  • Customer Portal: A web-based portal for managing support tickets and accessing resources.
  • Community Forums: A place to connect with other GoAnywhere users and share knowledge.
  • Training: Fortra offers training courses and certification programs.

• Service Level Agreements (SLAs): The level of support and response times are typically defined in a Service Level Agreement (SLA), especially for cloud deployments.

• Fortra s Reputation: Fortra (HelpSystems) has a generally good reputation for customer support. However, experiences can vary. Check online reviews and testimonials, but take them with a grain of salt.

• How to Contact Support:

  • Visit the Fortra (GoAnywhere) website and navigate to the Support or Contact Us section.
  • Look for phone numbers and email addresses for technical support.
  • If you are an existing customer, use the customer portal.

Key Considerations When Evaluating GoAnywhere (or any MFT solution):

• Security: Ensure the solution meets your security and compliance requirements.
• Ease of Use: The solution should be easy to use and manage for both IT staff and end-users.
• Scalability: The solution should be able to scale to meet your growing file transfer needs.
• Integration: The solution should integrate with your existing systems and applications.
• Cost: Consider the total cost of ownership, including licensing, implementation, and support.
• Vendor Reputation: Choose a vendor with a strong reputation for reliability and customer support.
• Trial Period: Always test the solution in your environment before making a purchase.