Websites using Go Instore

Okay, let s break down Go Instore, focusing on its overview, revenue details (as much as is publicly available), alternatives, pricing information (again, based on available data), and customer care approaches.

What is Go Instore?

Go Instore (now part of Talkdesk) is a platform that provides a virtual shopping experience by connecting online customers with in-store sales associates via live video. It aims to bridge the gap between the online and offline retail experiences. The core idea is to allow customers browsing a website to instantly connect with a real person in a physical store, who can answer questions, demonstrate products, and ultimately guide the customer through a purchase.

Key Features & Benefits:

• Live Video Shopping: Enables real-time interaction between online shoppers and in-store experts.
• Product Demonstrations: Sales associates can physically show and demonstrate products in detail.
• Personalized Recommendations: Associates can provide tailored advice based on customer needs.
• Increased Conversion Rates: By addressing customer concerns and building trust, Go Instore aims to boost online sales.
• Improved Customer Satisfaction: A more engaging and personalized shopping experience.
• Reduced Return Rates: Clearer product understanding can lead to fewer returns.
• Omnichannel Integration: Connects the online and offline retail channels.
• Analytics and Reporting: Provides data on customer interactions, sales performance, and associate effectiveness.
• Appointment scheduling: Schedule video calls with in-store associates ahead of time

Revenue Details:

• Go Instore was acquired by Talkdesk in December 2021. As a private company prior to the acquisition, and now integrated into Talkdesk, precise revenue figures are not publicly available.
• Generally, companies in the virtual shopping/live commerce space generate revenue by charging retailers a subscription fee for the use of their platform. The fees can be based on factors such as the number of stores, the number of users (sales associates), the volume of video calls, or a combination of these.

Alternatives to Go Instore:

The live commerce and virtual shopping space has become increasingly crowded. Here are some notable alternatives to Go Instore:

• Hero (acquired by Klarna): Focuses on connecting online shoppers with in-store associates.
• Livescale: Offers a comprehensive live shopping platform with features for broadcasting, product tagging, and audience engagement.
• CommentSold: Specializes in live selling for social media platforms, particularly Facebook and Instagram.
• Bambuser: Provides live video shopping and interactive video solutions for brands and retailers.
• Shopify Live: Shopify s native solution for running live shopping events on its platform. Good for businesses already heavily invested in the Shopify ecosystem.
• Smartzer: Focuses on interactive and shoppable video experiences.
• Firework: Provides live commerce and short video solutions for websites.

Factors to Consider When Choosing an Alternative:

• Integration Capabilities: How well does the platform integrate with your existing e-commerce platform (Shopify, Magento, Salesforce Commerce Cloud, etc.), CRM, and other systems?
• Features: Does the platform offer the specific features you need (e.g., appointment scheduling, co-browsing, screen sharing, multi-language support)?
• Scalability: Can the platform handle your expected volume of video calls and user traffic?
• Pricing: Understand the pricing model and whether it aligns with your budget and expected ROI.
• Ease of Use: Is the platform easy for both customers and sales associates to use?
• Analytics: Does the platform provide robust analytics and reporting to track performance?
• Customer Support: What level of customer support is provided?

Pricing:

• Go Instore / Talkdesk: As Go Instore is now part of Talkdesk, pricing information is typically provided through a custom quote based on your specific needs and requirements. You ll likely need to contact Talkdesk sales for a demo and pricing proposal. Pricing will depend on your Talkdesk contract.
• General Pricing Models in the Virtual Shopping Space: It s helpful to understand the common pricing models in this industry:
  • Subscription-Based: A recurring monthly or annual fee for access to the platform.
  • Usage-Based: Pricing based on the number of video calls, minutes used, or users.
  • Hybrid: A combination of subscription and usage-based fees.
  • Enterprise/Custom Pricing: Tailored pricing for large organizations with specific needs.

Customer Care/Support:

• Go Instore / Talkdesk: As part of Talkdesk, customer support is provided through Talkdesk s support channels. This typically includes:
  • Dedicated Account Management: For enterprise clients, a dedicated account manager is often assigned to provide personalized support.
  • Online Knowledge Base: A library of articles, tutorials, and FAQs.
  • Email Support: Support via email.
  • Phone Support: Phone support for urgent issues.
  • Community Forums: A platform for users to connect, share tips, and ask questions.
• Key Aspects of Good Customer Support in This Area:
  • Technical Support: Assistance with platform setup, integration, and troubleshooting.
  • Training: Training for sales associates on how to effectively use the platform.
  • Best Practices: Guidance on how to optimize the virtual shopping experience.
  • Responsiveness: Quick response times to support requests.
  • Proactive Support: Anticipating potential issues and providing assistance before they arise.

To get the most up-to-date and accurate information about Go Instore/Talkdesk (especially pricing), it s best to contact Talkdesk directly through their website. They can provide a personalized demo and answer any specific questions you have.