Websites using Gettimely

Okay, let s break down GetTimely, focusing on its overview, revenue information (where available), alternatives, pricing, and customer care.

GetTimely Overview

• What it is: GetTimely (often referred to as just Timely) is a cloud-based appointment scheduling and business management software specifically designed for service-based businesses. It aims to streamline booking processes, manage client information, automate reminders, and handle payments.

• Target Audience: Salons (hair, beauty, etc.), spas, barbershops, massage therapists, personal trainers, clinics (medical, dental), and other similar businesses that rely on appointments are their primary target.

• Key Features:

  • Online Booking: Clients can book appointments 24/7 through a branded website, booking link, or social media integration.
  • Appointment Scheduling: Calendar management, drag-and-drop rescheduling, staff scheduling, and resource allocation.
  • Client Management: Centralized client database, appointment history, notes, and communication tools.
  • Automated Reminders: Email and SMS appointment reminders to reduce no-shows.
  • Point of Sale (POS): Process payments, manage invoices, and track sales.
  • Reporting and Analytics: Business performance insights, sales reports, client trends, and staff productivity.
  • Marketing Tools: Email marketing, promotions, and customer loyalty programs.
  • Integrations: Integration with other business tools like Xero, Quickbooks, Mailchimp, and more.

• Strengths: User-friendly interface, comprehensive feature set, strong focus on the service industry, good automation capabilities, and a solid reputation.

• Weaknesses: Can be more expensive than some simpler scheduling solutions, some users find the reporting features complex, and the mobile app, while functional, could be improved according to some reviews.

Revenue Information

• Private Company: Timely is a private company (acquired by EverCommerce in 2021). Therefore, exact revenue figures are generally not publicly available.
• Estimates: It s challenging to find reliable revenue estimates. Given their customer base and pricing structure, it s likely a multi-million dollar per year business.

Alternatives to GetTimely

Here s a list of popular alternatives, categorized by their strengths:

• Simpler & More Affordable:

  • Acuity Scheduling (Squarespace): Easy to use, good for solopreneurs or smaller businesses. Strong integration with Squarespace websites.
  • Calendly: Very user-friendly, focuses on simple scheduling and meeting booking. Great for individual use.
  • Square Appointments: If you re already using Square for payment processing, this is a natural and integrated choice.

• Similar Feature Set (or More Robust):

  • Booksy: A strong competitor, particularly in the salon and beauty space. Features a marketplace where customers can find and book services.
  • Mindbody: A comprehensive platform, often used by larger spas, fitness studios, and wellness centers. Very feature-rich, but can be more complex.
  • Rosy Salon Software: Salon specific software with good inventory management features.
  • Phorest Salon Software: Another salon specific software.

• General-Purpose Scheduling:

  • SimplyBook.me: A good choice for diverse business types, with a wide range of customization options.

When choosing an alternative, consider:

• Your specific industry: Some software is tailored to certain industries (e.g., salons).
• Your business size: A solopreneur has different needs than a multi-location business.
• Your budget: Pricing varies considerably.
• The features you need: Prioritize the features that are most important to your business.
• Ease of use: A user-friendly interface will save you time and frustration.
• Integrations: Make sure the software integrates with the other tools you use.

Pricing

• Timely uses a tiered subscription model, with pricing based on the number of staff members and the features you need.
• They offer a free trial.
• Generally, their pricing is in the mid-to-higher range compared to very basic scheduling tools, but competitive with other comprehensive business management platforms.
• Exact pricing details are available on their website: https://www.gettimely.com/pricing/
• Pricing is often quoted in USD and is converted to other currencies.

Customer Care Details

• Support Channels:
  • Help Center/Knowledge Base: A comprehensive online resource with articles, guides, and FAQs.
  • Email Support: Typically available for all plan levels.
  • Live Chat Support: Often offered during business hours.
  • Phone Support: May be available on higher-tier plans.
• Response Times: Response times can vary depending on the plan level and the complexity of the issue. Check their website for stated service level agreements (SLAs), if any.
• Community Forums/Social Media: While not always official support channels, you may find helpful information and peer support on online forums or social media groups related to Timely.
• Reputation: Timely generally has a good reputation for customer support, but as with any software, experiences can vary. Check recent reviews on sites like G2, Capterra, and Trustpilot for the latest feedback.
• Training: Timely usually provides training resources, such as video tutorials and webinars, to help users get started with the software.

To Summarize:

GetTimely is a robust appointment scheduling and business management solution that is popular among service-based businesses. It provides a wide array of features, but it is essential to compare it with alternatives and consider your specific needs and budget before making a decision. Pay close attention to the pricing structure and customer support options to ensure they align with your requirements. Good luck!