Websites using Getsatisfaction

Okay, let s break down Get Satisfaction, covering its overview, revenue (or lack thereof, as it s ceased operations), alternatives, pricing (historical, as it s defunct), and customer care details.

Get Satisfaction: A Retrospective Overview

Get Satisfaction was a cloud-based customer community platform designed to help businesses engage with their customers, gather feedback, and provide support. It aimed to create a space where customers could connect with each other, share ideas, ask questions, and report issues. The company was founded in 2007 and was once a popular platform for community-driven customer support.

Key Features (Historically):

• Forums/Discussion Boards: Customers could start and participate in discussions on various topics.
• Idea Management: Customers could submit ideas for product improvements and vote on the best ones. Businesses could then track and respond to these ideas.
• Question & Answer: Customers could ask questions and receive answers from other customers, employees, or experts.
• Knowledge Base: Businesses could create and manage a knowledge base of helpful articles and FAQs.
• Integration: Get Satisfaction integrated with popular CRM, help desk, and social media platforms.
• Moderation Tools: Moderators could manage content, remove inappropriate posts, and ensure that discussions remained productive.

Important Note: Get Satisfaction is No Longer Operational

Get Satisfaction ceased operations in 2019. The platform is no longer available, and existing customer communities have been migrated or shut down. Therefore, discussing current revenue, pricing, or active customer care details is not possible.

Revenue (Historically):

As a private company, Get Satisfaction s exact revenue figures were not publicly available. However, their revenue model was based on a subscription basis, where businesses would pay a monthly or annual fee based on the size of their community and the features they needed.

Historical Pricing (Important: No Longer Applicable):

Get Satisfaction offered a tiered pricing structure based on the number of users and features required. Generally, it ranged from basic plans for small businesses with limited features to enterprise-level plans with more advanced capabilities and support. Here s a general idea (but these are likely outdated):

• Free/Basic Plan: Often offered a limited free plan for small communities with basic features.
• Paid Plans: The paid plans usually were tiered and based on number of users/community members and the set of features available.

Alternatives to Get Satisfaction (Active and Recommended)

Since Get Satisfaction is no longer available, here are some popular and active alternatives to consider for building a customer community:

• Zendesk Gather: A popular choice, especially if you already use Zendesk for customer support. It offers a robust community platform integrated with their help desk.
• Discourse: A powerful, open-source forum platform that is highly customizable. It s known for its modern interface and strong community features.
• Vanilla Forums: A commercial forum platform with a wide range of features and integrations. It s a good option for businesses that need a scalable and flexible community solution.
• Circle.so: A platform focused on building online communities with features like courses, events, and membership management. Good if you want more than just a forum.
• Higher Logic: An enterprise-level community platform focused on member engagement and knowledge sharing. It s often used by associations and organizations.
• InSided (Now part of Gainsight): A platform that allows you to create a community with features like forums, knowledge base, and gamification to encourage engagement.
• Salesforce Experience Cloud (formerly Community Cloud): If you already use Salesforce, this can be a good option for integrating your customer community with your CRM data.

Choosing an Alternative:

When selecting an alternative, consider the following:

• Your specific needs: What features are most important to you? Do you need a forum, a knowledge base, idea management tools, or something else?
• Your budget: How much are you willing to spend on a community platform?
• Your technical expertise: Are you comfortable managing a self-hosted platform, or do you prefer a hosted solution?
• Integration requirements: Does the platform need to integrate with your existing CRM, help desk, or other systems?
• Scalability: Can the platform scale as your community grows?

Historical Customer Care Details (No Longer Applicable)

Before its closure, Get Satisfaction provided customer support through:

• Online Documentation: A knowledge base with articles and FAQs.
• Community Forums: Users could ask questions and get help from other users and Get Satisfaction staff.
• Email Support: Paid subscribers typically had access to email support.

In summary:

Get Satisfaction was once a viable customer community platform, but it is no longer operational. Businesses looking for a similar solution should explore the alternatives mentioned above, carefully considering their specific needs and budget. Remember to always check the pricing and features of any platform before making a decision.