Websites using GetFeedback

Okay, let s break down GetFeedback, covering its overview, revenue, alternatives, pricing, and customer care.

GetFeedback Overview

GetFeedback (now part of Momentive, formerly SurveyMonkey) is a customer experience (CX) platform focused on helping businesses gather, analyze, and act on customer feedback. It differentiates itself with a strong emphasis on enterprise-level features, integrations, and analytics. It aims to move beyond basic surveys and provide a holistic view of customer sentiment across various touchpoints.

Key Features:

• Multichannel Surveys: Collect feedback via email, SMS, web, in-app, and more.
• Customization: Extensive branding options and survey logic capabilities.
• Advanced Analytics: Real-time dashboards, text analytics, sentiment analysis, and reporting.
• Integrations: Connects with CRM, marketing automation, and other business systems (Salesforce, Marketo, etc.).
• Action Management: Tools to create workflows, assign tasks, and close the feedback loop.
• NPS, CSAT, and CES: Supports industry-standard customer satisfaction metrics.
• Security and Compliance: Enterprise-grade security, compliance, and user management.
• Collaboration Tools: Team collaboration features for managing and analyzing feedback.
• User Roles & Permissions: Controls access based on user roles.

Who Uses GetFeedback?

GetFeedback is typically used by medium to large enterprises across various industries that prioritize customer experience, including:

• Customer Support
• Marketing
• Product Development
• Sales
• Operations

Revenue (Approximate)

Since GetFeedback is now part of Momentive, it s difficult to get an exact revenue breakdown specific to the GetFeedback platform. However, Momentive is a publicly traded company and releases annual revenue figures. In 2022, Momentive (including SurveyMonkey and GetFeedback) reported total revenue of approximately $484.5 million. While we can t pinpoint GetFeedback s exact contribution, it s considered a significant part of Momentive s enterprise offerings. You can find further financial information in Momentive s investor relations material.

Alternatives to GetFeedback

There s a robust market for customer experience platforms. Here are some notable alternatives:

• Qualtrics: A leading experience management platform, offering a broad suite of features (including employee experience) with a strong focus on research and data analysis.
• Medallia: Enterprise-focused CX platform known for robust text analytics, omni-channel data collection, and predictive insights.
• SurveyMonkey (Momentive): While now part of the same company, SurveyMonkey remains a more affordable and straightforward option for basic survey needs.
• Alchemer (formerly SurveyGizmo): A powerful and flexible survey platform with a wide range of features, often considered a good mid-market option.
• Delighted: A simpler, more streamlined CX platform focused on NPS, CSAT, and CES surveys.
• Typeform: A visually appealing survey platform known for its conversational interface and ease of use.
• Zoho Survey: Part of the Zoho suite, a good option for businesses already using Zoho products and looking for a more affordable solution.
• AskNicely: Focuses on frontline employee engagement and empowering them to act on customer feedback in real-time.

Pricing

GetFeedback does not publicly display its pricing on its website. Typically, they use a customized pricing model based on factors such as:

• Number of surveys
• Volume of responses
• Features required
• Number of users
• Integration needs
• Dedicated support

You would need to contact GetFeedback s sales team for a personalized quote. It s generally considered to be on the higher end of the market, reflecting its enterprise focus.

Pricing of Alternatives (General Guide)

• SurveyMonkey: Plans from free to hundreds per month.
• Qualtrics: Tiered pricing, generally in the enterprise range.
• Medallia: Enterprise-level pricing, typically requires custom quotes.
• Alchemer: Ranging from basic survey to business plans, mid-market in general.
• Delighted: Plans vary depending on the number of responses, more affordable for SMBs.
• Typeform: Tiered subscription plans.
• Zoho Survey: Affordable pricing tied to the Zoho suite.
• AskNicely: Subscription-based plans.

Customer Care Details

GetFeedback (now part of Momentive) provides customer support through multiple channels:

• Email Support: Generally included with subscriptions.
• Phone Support: Often available for higher-tier plans or enterprise clients.
• Online Resources: Extensive knowledge base, help center, and training materials.
• Community Forums: Access to forums where users can ask questions and share solutions.
• Dedicated Account Management: Available for enterprise-level clients.
• Professional Services: GetFeedback offers services for survey design, implementation, and analysis.

Key Takeaways

• GetFeedback is a powerful enterprise-grade CX platform focused on helping businesses collect and act on customer feedback.
• It offers advanced analytics, integrations, and customization.
• It s a higher-priced solution generally used by larger organizations.
• It s part of Momentive (along with SurveyMonkey).
• Numerous alternatives are available at various price points and with differing feature sets.

To Make the Best Choice:

Consider your specific needs, budget, and technical requirements. If you re a larger enterprise needing a robust, scalable platform with advanced features, GetFeedback might be a good fit. However, if you re a smaller organization with simpler needs or a limited budget, other options might be more appropriate. Contact GetFeedback and some of their alternatives to discuss your requirements and get a customized quote.

I hope this comprehensive overview helps! Let me know if you have any other questions.