Websites using Gatherup

Okay, let s break down GatherUp, a popular reputation management platform.

What is GatherUp?

GatherUp is a SaaS (Software as a Service) platform designed to help businesses collect, manage, and market online reviews and customer feedback. It focuses on improving online reputation, boosting local SEO, and gaining insights into customer experience. It is primarily designed for businesses with a local presence and multi-location businesses.

Key Features:

• Review Generation: Solicits reviews from customers via email, SMS, or in-person methods (QR codes, kiosks).
• Review Monitoring: Tracks reviews from multiple online review sites (Google, Facebook, Yelp, industry-specific sites, etc.) in a centralized dashboard.
• Review Response: Enables businesses to respond to reviews directly from the platform.
• Customer Feedback: Collects feedback through surveys and internal feedback forms (Net Promoter Score - NPS, Customer Satisfaction - CSAT).
• Reputation Marketing: Displays positive reviews on the business s website and social media channels. Includes tools for turning reviews into social media posts.
• Reporting & Analytics: Provides insights into review trends, customer sentiment, and areas for improvement.
• Business Listing Management: Helps ensure consistent business information (NAP: Name, Address, Phone number) across online directories.
• Integration: Integrates with other business tools like CRMs and marketing automation platforms.

Revenue:

GatherUp is a privately held company, so its exact revenue figures are not publicly available. However, based on industry estimates and market share, it s considered a significant player in the reputation management space with revenue likely in the millions of dollars annually. Their revenue is primarily generated through monthly/annual subscription fees.

Alternatives:

Here are some popular alternatives to GatherUp, categorized by similarity:

• Similar All-in-One Reputation Management Platforms:

  • Podium: Strong focus on messaging and customer interaction. Often considered a direct competitor.
  • Birdeye: Another comprehensive platform with review management, surveys, and communication tools.
  • Reputation.com: Enterprise-level solution with advanced analytics and competitive benchmarking. More expensive and complex.
  • ReviewTrackers: Strong review monitoring and analytics capabilities.
  • Yext: Focuses heavily on business listing management and knowledge graph. Has review management features.

• Review Generation Focused:

  • Grade.us (acquired by GoSite): Emphasizes review generation and website integration.
  • NiceJob: Focuses on helping service businesses collect reviews.

• More Affordable/Simpler Options:

  • ReviewPush: Simpler review monitoring and response.
  • Chatmeter (now MomentFeed): Focuses on multi-location businesses.

Pricing:

GatherUp offers tiered pricing plans based on the number of locations managed and the features included. Here s a general overview (but it s crucial to check their website for the most current details):

• Entry-Level Plans: Typically designed for single-location businesses or very small businesses. Limited features.
• Mid-Tier Plans: Offer more comprehensive features, including review generation, more review site integrations, and more reporting. Suitable for small to medium-sized businesses.
• Agency/Enterprise Plans: For businesses with multiple locations or agencies managing multiple clients. Include advanced features, dedicated support, and custom reporting.

Important Pricing Considerations:

• Location-Based Pricing: Pricing often scales with the number of locations you need to manage.
• Feature Add-ons: Some features might be available as add-ons at an extra cost.
• Contracts: They may offer discounts for annual contracts versus monthly subscriptions.
• Free Trial/Demo: Most reputation management platforms offer a free trial or demo. Take advantage of this to test the software and see if it meets your needs. Definitely recommended before committing to a paid plan.

Customer Care Details:

• Support Channels: GatherUp typically offers customer support through multiple channels:
  • Email: A standard method for submitting support requests.
  • Phone: Phone support may be available, especially for higher-tier plans.
  • Live Chat: Real-time support via chat on their website or within the platform.
  • Knowledge Base/Help Center: A self-service resource with articles, FAQs, and tutorials.
  • Training/Onboarding: They likely provide onboarding assistance to help new users get started.
• Support Hours: Check their website for the specific hours of operation for their support team.
• Customer Reviews of Support: Look for reviews of GatherUp s customer support. G2, Capterra, and Trustpilot are good places to check. Pay attention to comments about responsiveness, helpfulness, and the quality of the support provided.

How to Get the Most Up-to-Date Information:

1. Visit GatherUp s Website: The official GatherUp website (gatherup.com) is the best source for accurate and current information on their features, pricing, and contact details.
2. Request a Demo: Schedule a demo with their sales team to get a personalized overview of the platform and discuss your specific needs.
3. Read Reviews: Check out reviews on software review sites like G2, Capterra, and Trustpilot to get insights from real users.
4. Contact Sales: Contact their sales team directly with any specific questions you have.

By doing your research, you can determine if GatherUp or one of its alternatives is the right fit for your business s reputation management needs. Good luck!