Websites using Funnelback

Okay, let s break down Funnelback, covering its core function, revenue information, alternatives, pricing, and customer care.

What is Funnelback?

Funnelback is an enterprise search platform. It s designed to help organizations provide relevant and effective search experiences across their websites, intranets, applications, and other data sources. Think of it as the engine behind the search bar on a large corporate website or an internal knowledge base.

• Key Features:
  • Federated Search: Connects to various content repositories (databases, file systems, websites, etc.)
  • Relevance Tuning: Allows administrators to fine-tune search results based on user behavior, business priorities, and content quality. Uses machine learning to improve results over time.
  • Content Optimization: Provides tools to identify and address content gaps, improve metadata, and enhance the overall search experience.
  • Analytics: Offers insights into search query patterns, user behavior, and content effectiveness. Helps organizations understand what users are looking for and how well the search is meeting their needs.
  • Personalization: Can tailor search results based on user roles, location, or other profile information (when integrated with user authentication systems).
  • Security: Integrates with existing security protocols to ensure only authorized users can access specific content.
  • Accessibility: Designed to meet accessibility standards for users with disabilities.

Revenue Information

Funnelback is now part of squiz. Squiz is a privately held company. As such, it does not publicly release detailed financial information such as annual revenue.

Alternatives to Funnelback

The enterprise search market is competitive. Here are some notable alternatives to Funnelback:

• Google Cloud Search: A cloud-based enterprise search solution that integrates with Google Workspace and other data sources. Strong in AI-powered search and natural language processing.
• Microsoft Search (formerly Bing Custom Search, SharePoint Search): Microsoft s enterprise search offering, often deeply integrated with Microsoft 365 environments.
• Algolia: A search-as-a-service platform known for its speed, relevance, and developer-friendly API. Popular for e-commerce and websites.
• Elasticsearch: A highly scalable and flexible open-source search and analytics engine. Requires more technical expertise to set up and manage but offers great customization.
• Apache Solr: Another powerful open-source search platform, similar to Elasticsearch.
• Coveo: A platform for building search-powered relevance into digital experiences.
• Swiftype (Elastic): Another popular SaaS search solution for websites.
• OpenSearch: A community-driven, open-source fork of Elasticsearch and Kibana.

Factors to consider when choosing an alternative:

• Cost: Licensing fees, implementation costs, and ongoing maintenance.
• Scalability: Can the platform handle your current and future data volumes and user traffic?
• Ease of Use: How easy is it to set up, configure, and maintain the platform?
• Integration: Does it integrate well with your existing systems and data sources?
• Relevance Tuning: How easy is it to fine-tune the search results and improve relevance?
• Features: What specific features do you need (e.g., federated search, personalization, analytics)?
• Support: What level of support is provided by the vendor?
• Deployment: Cloud, on-premise, or hybrid?

Pricing

Funnelback s pricing is not publicly available in a straightforward manner. It typically depends on several factors:

• Number of Documents Indexed: The more content you need to search, the higher the cost.
• Number of Users: Some pricing models may consider the number of users who will be using the search functionality.
• Deployment Model: Cloud-based vs. on-premise deployments can have different pricing structures.
• Features Required: Advanced features (like personalization or advanced analytics) might add to the cost.
• Contract Length: Longer-term contracts might offer discounted rates.

To get accurate pricing, you will need to contact Squiz directly and request a quote. Be prepared to provide details about your organization s needs and requirements.

Customer Care Details (Support)

Funnelback, now under Squiz, provides customer support through various channels:

• Dedicated Account Management: For larger customers, a dedicated account manager can provide personalized support and guidance.
• Support Portal/Knowledge Base: A self-service resource with documentation, FAQs, and troubleshooting guides.
• Ticketing System: Submit support requests through an online ticketing system.
• Email Support: Contact support via email.
• Phone Support: Depending on the support package, phone support may be available.
• Community Forums: Engage with other Funnelback users and share knowledge.
• Training and Consulting: Squiz offers training and consulting services to help customers get the most out of Funnelback.

How to find their support:

1. Visit the Squiz website: Go to Squiz.com.
2. Look for Support or Contact Us : Navigate to the support or contact section of the website. This is usually found in the footer or main navigation.
3. Find the Funnelback specific section: As Squiz provides many products you may need to navigate to the area relevant to Funnelback.

Key Considerations for Customer Care:

• Service Level Agreements (SLAs): Understand the guaranteed response times and uptime commitments outlined in the SLA.
• Support Hours: Check the hours of operation for support services.
• Support Tiers: Different support packages may offer varying levels of service.
• Customer Reviews: Look for customer reviews and testimonials to get an idea of the quality of support provided.

In summary, Funnelback is a powerful enterprise search platform that helps organizations deliver relevant search experiences. While specific revenue and pricing details are not publicly available, understanding its features, alternatives, and customer care options will help you evaluate whether it s the right solution for your needs. Remember to contact Squiz directly for a customized quote and detailed information.