Websites using Frill

Okay, let s break down Frill, covering its overview, revenue, alternatives, pricing, and customer care details. Keep in mind that some of this information, particularly regarding revenue, can be difficult to find precisely as it s often private for SaaS companies. I ll give you the best available insights.

Frill: Overview

• What it is: Frill is a user feedback platform designed to help businesses collect, organize, and prioritize customer feedback to inform product development and improve customer satisfaction. It s a SaaS (Software as a Service) product.

• Key Features:

  • Idea Boards/Feedback Boards: Allow users to submit ideas, suggestions, and feature requests.
  • Roadmaps: Public roadmaps to show customers what s being worked on and what s planned for the future.
  • Announcements/Changelog: Inform users about new features, updates, and improvements.
  • Voting and Commenting: Enables users to vote on ideas and provide comments to elaborate on their needs.
  • Organization and Prioritization: Tools to categorize, tag, and prioritize feedback based on popularity, impact, or other criteria.
  • Integrations: Often integrates with project management tools (e.g., Jira, Asana, Trello), CRM systems, and communication platforms (e.g., Slack, Microsoft Teams).
  • Customization: Ability to brand the platform with your company s logo and colors.

• Target Audience: Startups, SaaS companies, product managers, and customer success teams. Any business that wants to be more customer-centric in its product development.

• Value Proposition: Helps businesses build better products by:

  • Understanding customer needs more effectively.
  • Prioritizing development efforts based on real user feedback.
  • Increasing customer engagement and loyalty.
  • Reducing churn by showing customers that their feedback is valued.

Revenue (Estimated)

• Public Data Scarcity: It s important to note that Frill s precise revenue figures are not publicly available. SaaS companies often keep this information private.

• Estimates Based on Pricing and Market Position: We can make some educated guesses based on their pricing tiers, target market, and competitors. Given the competitive landscape and Frill s feature set, it s likely a mid-range revenue SaaS company, potentially ranging from several hundred thousand to a few million dollars in annual recurring revenue (ARR). However, this is a very broad estimate.

• Factors Affecting Revenue:

  • Number of paying customers: The most direct factor.
  • Average revenue per user (ARPU): Determined by the pricing plan customers choose.
  • Customer retention rate: How well they keep customers signed up.
  • Growth rate: How quickly they re acquiring new customers.

Alternatives

There are many alternatives to Frill in the user feedback and product management space. Here s a breakdown of some popular ones:

• Productboard: A more comprehensive product management platform with advanced features for prioritization, strategy, and roadmapping. Often used by larger organizations. Generally more expensive than Frill.
• Canny: Similar to Frill in its focus on feedback collection, voting, and roadmaps. A very popular and well-regarded alternative.
• UserVoice: Another established player in the user feedback space, offering a range of features for collecting feedback, building knowledge bases, and providing support. Can be more enterprise-focused.
• Feature Upvote: A simple and affordable solution for collecting and prioritizing feature requests. A good option for smaller teams on a budget.
• Sleekplan: Combines feedback collection, roadmaps, and changelogs in one platform.
• Nolt: A simpler, more lightweight alternative, often favored for its ease of use and focus on core feedback collection.
• Upvoty: Similar to Frill and Canny, offering feedback boards, roadmaps, and announcements.
• Hellonext: Offers feedback collection, roadmaps, and customer surveys.
• Savio: Focuses on linking customer feedback directly to revenue and business goals. A more analytics-driven approach.
• Jira Product Discovery: Atlassian s product discovery tool, integrated with Jira.
• Microsoft Teams/SharePoint: For organizations deeply invested in the Microsoft ecosystem, these can be customized to collect feedback, albeit with more manual setup.

Choosing an Alternative: The best alternative depends on your specific needs, budget, and the size of your organization. Consider factors like:

• Features: What features are essential for your workflow?
• Pricing: How does the pricing align with your budget?
• Ease of Use: How easy is the platform to set up and use?
• Integrations: Does it integrate with your existing tools?
• Scalability: Can it scale with your growing needs?

Pricing

• Tiered Pricing: Like most SaaS companies, Frill uses a tiered pricing model. This means they offer different plans with varying features and usage limits at different price points.

• Factors that Influence Pricing:

  • Number of active users/team members: The more people on your team who need access, the higher the price.
  • Number of ideas/feedback submissions: Some plans may limit the number of ideas you can collect.
  • Number of roadmaps: The number of public roadmaps you can create may be limited.
  • Features: More advanced features (e.g., integrations, custom branding, advanced analytics) are typically included in higher-tier plans.

• Common Pricing Models:

  • Free Plan/Trial: A limited free plan or a free trial period to allow users to test the platform. (Frill may or may not have a free plan currently; check their website).
  • Entry-Level Plan: A basic plan for small teams with limited features and usage.
  • Mid-Tier Plan: A more comprehensive plan for growing businesses with more features and higher usage limits.
  • Enterprise Plan: A custom plan for large organizations with advanced needs, often including dedicated support and custom integrations.

• To Find Current Pricing: The best place to get accurate, up-to-date pricing information is directly on the Frill website (frill.co). Look for their Pricing or Plans page. Pricing can change, so always refer to the official source.

Customer Care/Customer Support

• Common Support Channels:

  • Email Support: The most common method.
  • Knowledge Base/Help Center: A collection of articles, FAQs, and tutorials to help users find answers to common questions.
  • Chat Support: Live chat support for real-time assistance (availability may vary depending on the plan).
  • Phone Support: Less common, but may be offered on higher-tier plans.
  • Community Forums: A forum where users can ask questions and share tips.
  • Documentation: Comprehensive documentation on how to use the platform.

• Factors Influencing Support Quality:

  • Response Time: How quickly support requests are answered.
  • Knowledge and Helpfulness: The quality of the support provided.
  • Availability: The hours during which support is available.
  • Personalization: Whether the support is tailored to the user s specific needs.

• How to Evaluate Customer Care:

  • Check Reviews: Look for reviews on sites like G2, Capterra, and TrustRadius to see what other users say about their support experience.
  • Test the Support: During a free trial, submit a support request to see how responsive and helpful they are.
  • Review the Knowledge Base: Assess the quality and comprehensiveness of their self-service resources.

Summary and Key Takeaways

Frill is a solid user feedback platform that can help businesses collect, organize, and prioritize customer input. While exact revenue figures are private, it s likely a mid-range SaaS company. There are numerous alternatives available, so carefully evaluate your needs and budget before making a decision. Always check the Frill website for the most up-to-date pricing and feature information. Finally, assess the quality of their customer support by reading reviews and testing it out during a free trial. Remember to explore all the different options available and choose the one that best suits your business goals and budget.