Websites using Etix

Okay, let s break down Etix, covering its overview, revenue (or estimates), alternatives, pricing (as much as can be determined), and customer care.

What is Etix? (Overview)

Etix is a full-service event ticketing and technology solutions provider. They offer a range of tools and services for event organizers, venues, and promoters to manage their ticketing, marketing, and overall event operations. They ve been in the industry for a significant period and serve a diverse client base, from small local events to large festivals and venues.

Key features and capabilities typically include:

• Online Ticketing: A customizable platform for selling tickets online.
• Box Office Solutions: Hardware and software for in-person ticket sales.
• Mobile Ticketing: Delivery of tickets via mobile devices.
• Access Control: Scanning and validation of tickets at the event entrance.
• Marketing Tools: Email marketing, social media integration, and other features to promote events.
• Reporting & Analytics: Data insights on ticket sales and customer behavior.
• Customer Support: Assistance for both event organizers and ticket buyers.
• Dedicated Account Management: A feature offered to select clients with larger needs.

Revenue (Estimates):

Etix is a privately held company, so exact revenue figures are not publicly available. Estimating their revenue is challenging without insider information. However, we can make some educated guesses based on available data:

• Size and Market Position: Etix is a well-established player in the ticketing industry, but it s not as large as giants like Ticketmaster/Live Nation or AXS.
• Number of Clients: The number of venues and events they serve is a key factor. Public databases might give a sense of the order of magnitude.
• Industry Reports: Market research reports on the event ticketing industry sometimes provide overall market size and growth trends, which can help in triangulation.

A very rough estimate, based on limited public information and industry comparisons, might place their annual revenue in the tens of millions of dollars. However, this is purely speculative.

Alternatives to Etix:

The event ticketing market is competitive. Here are some popular alternatives, categorized for clarity:

• Major Players:

  • Ticketmaster/Live Nation: The dominant player, suitable for large venues and events.
  • AXS: Another major player, often used by larger venues and sports teams.

• Mid-Sized Platforms:

  • See Tickets: A very popular platform that also focuses on smaller to mid-sized events.
  • Eventbrite: Very user friendly and affordable for smaller events.
  • Brown Paper Tickets: Known for its commitment to ethical ticketing practices.

• Smaller/Specialized Platforms:

  • Universe (owned by Ticketmaster): Good for smaller, community-based events.
  • Ticketleap: Focuses on ease of use and affordability.
  • Freshtix: Provides custom solutions for venues and events.
  • Purplepass Ticketing: Known for its marketing capabilities.
  • SeatGeek: Aggregates tickets from multiple sources.

• Venue-Specific Solutions: Some venues develop their own in-house ticketing systems or partner with smaller, specialized providers.

Factors to consider when choosing an alternative:

• Event Size and Type: Some platforms are better suited for small, free events, while others are designed for large, complex events.
• Pricing Structure: Compare fees, commissions, and other costs.
• Features and Functionality: Consider the features you need, such as reserved seating, mobile ticketing, marketing tools, and reporting.
• Customer Support: Evaluate the level of support provided to both event organizers and ticket buyers.
• Integration with Other Systems: If you use other software for marketing, CRM, or accounting, make sure the ticketing platform integrates well.
• User Experience: The platform should be easy to use for both event organizers and ticket buyers.

Pricing:

Etix s pricing structure is not publicly available in detail. Ticketing platforms generally use one or a combination of these pricing models:

• Per-Ticket Fee: A fee charged for each ticket sold. This is the most common model.
• Percentage of Ticket Price: A percentage of the face value of the ticket.
• Flat Fee: A fixed fee for using the platform, regardless of the number of tickets sold. This might be suitable for very large events.
• Subscription Model: A recurring fee for access to the platform and its features.
• Custom Pricing: Negotiated pricing for large venues or events with specific needs.

To get accurate pricing information from Etix, you will need to contact their sales team and request a quote. Be prepared to provide details about your event, venue, and anticipated ticket sales volume. When comparing pricing, be sure to ask about all potential fees, including:

• Credit card processing fees
• Service fees
• Setup fees
• Support fees
• Fees for additional features (e.g., reserved seating)

Customer Care Details:

• Website: Check their official website, usually in the Contact Us or Support sections.
• Phone: Look for a customer service phone number on their website.
• Email: Many companies offer email support; the address is usually on the contact page.
• Help Center/Knowledge Base: Look for a self-service knowledge base or FAQ section on the website. This can often answer common questions quickly.
• Social Media: Some companies provide customer support through social media channels like Twitter or Facebook.

In General

Etix has a strong reputation for customer service, but it can vary with different companies and different clients depending on their needs.

Tips for evaluating customer care:

• Read online reviews: Check review sites like G2, Capterra, or Trustpilot to see what other event organizers and ticket buyers have to say about Etix s customer support.
• Contact their support team yourself: Send them an email or call them with a question to assess their responsiveness and helpfulness.
• Ask for references: If possible, ask Etix for references from other clients who have used their platform.

Good luck with your event ticketing research!