Websites using Drivecentric

Okay, let s break down DriveCentric, a CRM (Customer Relationship Management) software specifically designed for the automotive industry. Here s a comprehensive overview covering its features, revenue, alternatives, pricing, and customer care:

DriveCentric Overview

DriveCentric is a cloud-based CRM platform focused on helping car dealerships manage their sales, service, and marketing operations. It aims to streamline processes, improve customer relationships, and ultimately boost revenue. Their tagline is Your complete dealership growth platform.

Key Features:

• Sales CRM:
  • Lead management and tracking
  • Customer contact management
  • Sales pipeline management
  • Automated follow-up sequences
  • Sales reporting and analytics
• Marketing Automation:
  • Email and SMS marketing campaigns
  • Social media integration
  • Targeted customer segmentation
  • Automated workflows for specific marketing tasks
• Service Management:
  • Appointment scheduling
  • Service reminders and notifications
  • Repair order management
  • Service history tracking
• Inventory Management:
  • Vehicle tracking and organization
  • Integration with inventory providers
  • Detailed vehicle information management
• Communication Tools:
  • Two-way text messaging
  • In-app calling features
  • Email integration
• Reporting and Analytics:
  • Customizable dashboards
  • Performance tracking
  • Data-driven insights

Revenue

• Private Company: DriveCentric is a privately held company, so they do not publicly disclose their revenue figures.
• Growth: They are considered one of the fastest-growing platforms in the automotive CRM sector, suggesting strong revenue.
• Subscription Model: DriveCentric primarily operates on a subscription-based model, with recurring revenue from dealership clients.
• Market Analysis: Given the size of the automotive CRM market and their established user base, they are likely generating millions in annual revenue.

Alternatives

The automotive CRM market is competitive, and DriveCentric has a number of viable alternatives. Here are some of the most popular ones, categorized by similar functionality and focus:

• Major Competitors:
  • CDK Global: One of the largest and most established players in automotive software, offering a broad suite of solutions, including CRM.
  • DealerSocket: Another leading automotive CRM with robust features and integrations, acquired by Solera Holdings.
  • Reynolds and Reynolds: A long-standing provider of automotive dealership solutions, including a comprehensive CRM system.
  • VinSolutions (Cox Automotive): A popular CRM with a strong emphasis on sales and marketing tools.
• More Focused Competitors:
  • Elead CRM: Known for its strong sales and lead management capabilities.
  • Autosoft: Provides CRM features integrated into its dealer management system (DMS).
  • DealerTrack: Part of Cox Automotive, offering a comprehensive range of solutions, including CRM.
• Up-and-Coming Alternatives:
  • Tekion: A newer player with an innovative, cloud-native platform and AI-driven features.
  • AutoAlert: Focuses on customer retention and data mining.

Pricing

• No Public Pricing: DriveCentric does not publicly list its pricing on its website.
• Custom Quotes: Pricing is typically based on factors like:
  • Number of users (sales reps, service advisors, etc.)
  • Number of dealerships
  • Specific features and modules selected
  • Contract length
• Subscription Based: They operate on a recurring subscription basis, with different tiers available.
• Negotiable: Dealerships often negotiate the price and terms of the contract.
• Expect Variability: It s safe to assume pricing varies greatly from smaller dealerships to large auto groups. Expect that pricing can range from a few hundred to several thousand dollars per month depending on your requirements.
• Setup Fees: Many platforms, including DriveCentric, also have setup or implementation fees, so keep that in mind.

Customer Care Details

• Dedicated Support: DriveCentric provides dedicated account managers for each dealership.
• Training and Onboarding: They offer training resources and onboarding assistance to ensure a smooth transition and user adoption.
• Multiple Support Channels:
  • Phone support
  • Email support
  • Live chat support (potentially limited hours)
  • Knowledge Base/Help Center: A repository of self-help documentation, articles, and videos
• User Community: They may have a user community or forum, but not explicitly mentioned on their site.
• Support Hours: Likely operate during standard business hours. Extended or 24/7 support might be available to larger clients but not typical.
• Support Quality: Customer feedback varies, but they are generally considered to provide solid customer service. However, expect potential variability in response times and problem resolution.

Key Takeaways

• Focus: DriveCentric is specifically designed for the automotive industry.
• Cloud-Based: It s a cloud-based platform, which means easier access and updates.
• Comprehensive: The platform offers a wide variety of features across the dealership, covering sales, marketing, and service.
• Growth: They are experiencing fast growth and are making waves in the market.
• Price: Be prepared for pricing to be customized based on your dealership s size and needs. You will need to request a demo and get a custom quote to determine pricing.
• Support: They provide good customer support through multiple channels, although support hours may be limited.

Recommendation

If you are a car dealership looking for a comprehensive CRM solution, DriveCentric is worth considering. Compare them to their competitors to ensure you re making the best choice for your specific needs and budget. It s always a good idea to schedule demos with a few platforms to get a feel for the software and pricing.

Do you have any other questions about DriveCentric or anything else related to this topic? I m happy to help!