Websites using Dojo

Okay, let s break down Dojo, a prominent player in the payment processing space, covering the aspects you ve requested: Overview, Revenue, Alternatives, Pricing, and Customer Care.

Dojo Overview

Dojo is a payment solutions provider, primarily operating in the UK. They offer a range of services aimed at simplifying payments for businesses, both online and in-person. Here s a more detailed look:

• Focus: Primarily on small and medium-sized businesses (SMBs) in the UK, but also supports larger businesses.
• Products & Services:
  • Card Machines (Point of Sale - POS): A variety of card readers, including countertop, portable, and mobile options. They often boast sleek designs and modern interfaces.
  • Online Payments: Solutions for accepting payments through websites and apps, including payment gateways and integrations.
  • Business Management Tools: Dojo often includes features like reporting, analytics, and insights into sales data.
  • Dojo App: A companion app for businesses to manage their account, monitor transactions, and more.
  • Business Financing: Access to business loans and funding options.
  • Integrations: Works with popular accounting software and e-commerce platforms.
• Key Selling Points:
  • Fast Payouts: Often highlighted as a key differentiator, providing businesses with quicker access to their funds.
  • Modern Technology: Emphasizes innovative card machines and user-friendly software.
  • All-in-One Solution: Aims to provide a comprehensive ecosystem of payment and business tools.
  • Simplified Fees: In comparison to some legacy providers, Dojo strives for transparent and easier to understand fees.

Revenue

• Private Company: Dojo is a private company (owned by Paymentsense) and doesn t publicly disclose its exact revenue figures.
• Growth: However, the company has demonstrated substantial growth in recent years, fueled by the increasing adoption of digital payments and their focus on the SMB sector.
• Estimates: While no exact figures are available, they are considered a significant player in the UK payments market, placing them in the range of a well-established, high-growth fintech.

Alternatives

The payment processing market is competitive. Here are some key alternatives to Dojo:

• SumUp:
  • Focus: Primarily mobile payments, known for simple and portable card readers.
  • Good for: Very small businesses, market stalls, and those needing low-cost solutions.
  • Pricing: Typically pay-as-you-go transaction fees.
• Square:
  • Focus: Wide range of solutions, including POS systems, online payments, and appointment management.
  • Good for: Small businesses with various needs, from retail to restaurants.
  • Pricing: Transaction-based pricing, with options for software subscriptions.
• PayPal:
  • Focus: Strong online presence, often used for e-commerce.
  • Good for: Businesses selling online, international transactions.
  • Pricing: Transaction fees, can be less transparent for some.
• Stripe:
  • Focus: Primarily for online businesses, developers, and platforms.
  • Good for: Businesses needing highly customizable solutions and API access.
  • Pricing: Transaction fees, with options for customized pricing for high-volume businesses.
• Worldpay:
  • Focus: Traditional payment provider, serving both small and large businesses.
  • Good for: Established businesses that might prefer more established providers.
  • Pricing: Can be complex, including fixed monthly fees and transaction charges.
• Zettle (now part of PayPal):
  • Focus: Mobile and in-person payments, with a focus on simplicity.
  • Good for: Small businesses, similar to SumUp.
  • Pricing: Transaction-based.
• Traditional Banks (e.g., Barclays, Lloyds):
  • Focus: Traditional merchant services, often integrated with banking accounts.
  • Good for: Businesses already banking with them, those wanting face-to-face support.
  • Pricing: Can be more complex, including fixed fees and transaction fees.

Pricing

Dojo s pricing model is typically based on:

• Transaction Fees: A percentage of each transaction plus a fixed amount.
• Hardware Costs: Some of their card machines can be purchased upfront, while others are provided through a monthly agreement.
• Monthly Fees: Depending on your needs, there may be monthly fees for access to specific features.
• Customized Pricing: For higher-volume businesses, Dojo often provides customized quotes.
• Transparency: They generally focus on transparent pricing without hidden costs, although specifics vary depending on the package.

Customer Care

• Multiple Channels: Dojo typically offers customer support via phone, email, and online chat.
• Response Time: Response times may vary depending on the time of day and the complexity of the issue.
• Support Quality: Reviews on support quality are mixed, with some users praising the quick response times and helpful staff, while others have reported frustration with problem resolution. It s common for payment processing companies to have mixed reviews in terms of customer service, so doing your due diligence (searching reviews, etc) is vital.
• Help Center: Dojo offers a self-service help center with articles and guides.

In Summary

Dojo is a growing payment solutions provider in the UK, focused on providing modern, fast, and user-friendly payment experiences for small and medium businesses. They compete with a number of well established and growing payment providers and offer a range of products and services for both online and in-person sales. It s crucial for any business considering Dojo to research their specific needs, compare them against the competition, and carefully review the pricing and customer care aspects to make the right decision.