Websites using Discordapp

Okay, let s dive into an overview of Discord, including its revenue, alternatives, pricing, and customer care.

Discord Overview

Discord is a popular VoIP, instant messaging, and digital distribution platform designed primarily for creating communities. It allows users to communicate through text, voice, and video calls, and it s become a hub for gamers, online communities, study groups, fan clubs, and more.

Key Features:

• Servers: Discord is structured around servers, which are like hubs for specific communities. Each server can have multiple channels for different topics.
• Channels: Within servers, you have text channels (for written messages), voice channels (for voice chat), and stage channels (for larger audio events).
• Text Chat: Supports rich text formatting, mentions, emojis, file sharing, and integrations with bots.
• Voice Chat: Low-latency, high-quality voice communication with features like push-to-talk and voice activation.
• Video Chat: Supports video calls and screen sharing within voice channels.
• User Roles and Permissions: Admins can assign roles to users with different levels of access and permissions.
• Bots: Discord supports a wide range of bots that add functionality to servers, such as music players, moderation tools, and game integrations.
• Screen Sharing and Go Live: Share your screen with other server members or stream gameplay to a server.
• Direct Messages (DMs): Users can communicate directly with one another outside of servers.
• App Availability: Accessible on Windows, macOS, Linux, iOS, Android, and through web browsers.

Revenue

Discord s primary revenue model is through its subscription services and optional enhancements:

• Discord Nitro: This is the main source of revenue. Nitro is a paid subscription service that provides users with enhanced features like animated avatars, custom emojis, server boosts, larger file upload sizes, and more server perks. There are two Nitro tiers:
  • Nitro Classic: Offers some perks but not all, like server boosts.
  • Nitro: Offers the full range of perks, including server boosts.
• Server Boosting: Server Boosts can be purchased individually by users to unlock extra perks for the server, such as higher quality audio, custom server banners, and more emoji slots. A server needs a certain amount of boosts to reach higher levels with more perks.
• Game Store (Discontinued): Discord had a store that sold games, but this was discontinued in 2019. The current model relies on subscription services.
• Merchandise: They sell some Discord branded merchandise, but this is a secondary revenue stream.

Discord does not sell user data or rely on advertising for revenue.

Alternatives

There are several platforms that offer similar communication and community-building features. Here are some notable alternatives to Discord:

• Slack: Primarily designed for workplace communication, but can also be used for communities. Stronger on team collaboration features.
• Microsoft Teams: Similar to Slack, focused on business and education, offering chat, video conferencing, and file sharing.
• Telegram: Emphasizes privacy and supports large groups and channels. It also includes features like bots and custom stickers.
• Guilded: Another platform targeted at gamers with strong voice and text chat capabilities, and unique calendar and task features for communities.
• Element/Matrix: Open-source, decentralized platform focused on security and interoperability, a good option for privacy-focused communities.
• TeamSpeak/Mumble: Voice chat focused, often used in gaming for low-latency communication.
• WhatsApp: Primarily a messaging app for personal use, but can also be used for smaller groups.
• Reddit: While not a direct messaging platform, Reddit’s subreddits can function as a discussion forum and community hub.
• Circle: Specifically focuses on communities, offering a forum-style format in addition to chat.

Pricing

Discord s core service is free for all users. This includes:

• Creating and joining servers.
• Text, voice, and video communication.
• Direct messages.
• Most basic server functionalities.

The paid subscription tiers are:

• Nitro Classic: Costs $4.99 per month and offers perks like:
  • Custom Emojis
  • Animated Avatars
  • Screen Sharing Upgrades
  • Larger File Uploads
• Nitro: Costs $9.99 per month and offers all the benefits of Nitro Classic plus:
  • Two Server Boosts
  • Larger file upload limit (100MB to 500MB)
  • Profile Customization
  • More custom emojis

Server Boosts are an additional one-time purchase that server members can apply to their favorite servers. Boosts give the server increased benefits like extra emoji slots and higher audio quality. The server level depends on the number of boosts. Pricing for boosts vary, but they cost around $4.99 each, and there are discounted rates for multiple purchases.

Customer Care Details

Discord offers a variety of support resources:

• Help Center: An extensive online knowledge base with articles covering various topics such as account issues, server setup, and feature explanations. You can access the help center by going to the support tab at discord.com.
• Email Support: You can submit a ticket via the Discord Help Center with more specific queries or issues.
• Twitter: The @discord and @discord_support Twitter handles often communicate updates and can offer assistance with time-sensitive issues.
• Community Forums/Subreddits: The Discord subreddit (/r/discordapp) and other community forums are often helpful for finding answers to common questions or getting help from other users.
• Discord Status Page: Discord maintains a status page (status.discord.com) to keep users informed of any ongoing platform issues and incidents.

Points to Note: * Customer Service Limitations: Discord primarily relies on a ticket system for customer support. Direct live chat or phone support isn t available. * Focus on Self-Service: Discord encourages users to utilize the help center and online resources to find answers.

In summary, Discord is a freemium communication platform primarily monetized through its Nitro subscription model. It is user-friendly, feature-rich, and provides robust community support. While it has many alternatives, its unique blend of voice, text, and video chat, coupled with its robust community-building features, make it a leader in its space.