Websites using Deutsche Post

Okay, let s break down Deutsche Post (also often referred to as just DHL for its parcel and express business) with a focus on your requested information:

Overview

Deutsche Post is Germany s postal service and a major global logistics company. It operates under the brand name Deutsche Post for mail and parcel services within Germany, and primarily under the brand name DHL for its international logistics and express services.

Key Divisions:

• Post & Parcel Germany: Handles domestic mail and parcel delivery within Germany. This includes letters, postcards, packages, and newspapers.
• DHL Express: Provides time-definite international express delivery services, often with a focus on urgent shipments.
• DHL Global Forwarding, Freight: Specializes in air, ocean, and road freight forwarding, handling large and heavy shipments.
• DHL Supply Chain: Offers contract logistics solutions, including warehousing, distribution, and managed transport services.
• DHL eCommerce Solutions: Focuses on parcel delivery and logistics solutions for online retailers and e-commerce businesses.

Revenue

Deutsche Post is a significant player in the logistics industry, generating billions of euros in annual revenue. Here s a general idea (it changes yearly, check their investor relations website for the most up-to-date figures):

• Total Group Revenue: Typically in the range of 80-90+ billion Euros annually.
• Post & Parcel Germany: Contributes a significant portion, often 15-20+ billion Euros.
• DHL Divisions: Together, DHL divisions make up the vast majority of the overall revenue.

Important: Revenue figures can vary depending on economic conditions, acquisitions, and other factors. Refer to the official Deutsche Post DHL Group annual reports for precise numbers.

Alternatives

The level of alternatives for Deutsche Post depends on the specific service you re looking for. Here s a breakdown:

• Domestic Mail (Germany):
  • Private Postal Services: While Deutsche Post has a large market share, smaller private companies (like Citipost) also handle mail delivery in certain regions.
• Domestic Parcel (Germany):
  • Hermes: A major competitor with a large network.
  • DPD: Part of the international GeoPost Group.
  • GLS: A major parcel delivery company owned by Royal Mail.
  • UPS & FedEx: While stronger internationally, these companies also offer domestic parcel services in Germany.
• International Express & Parcel:
  • UPS & FedEx: Global competitors with extensive networks.
  • TNT Express: Part of FedEx, also a significant player.
  • DPD: Has a strong European network.
  • Aramex: Primarily focused on the Middle East and Asia.
  • Local Carriers: In specific countries, local companies can offer alternative services.
• Global Forwarding and Logistics:
  • Kuehne + Nagel: A major competitor in this space.
  • DSV Panalpina: Another significant global logistics player.
  • Numerous others: A highly competitive market with many specialized and global players.

Pricing

Deutsche Post s pricing is complex and varies based on:

• Service Type:
  • Letters/Postcards: Regulated tariffs (fixed prices).
  • Domestic Parcels: Based on size, weight, and any add-on services.
  • International Parcels: Price increases with distance, weight, size and level of service.
  • Express: Premium pricing for fast delivery times.
  • Freight: Highly variable based on volume, destination, and other factors.
• Delivery Speed: Options vary from standard to premium speeds with cost implications.
• Packaging Dimensions: Larger items are usually more expensive to ship.
• Destination: International shipping is typically more expensive than domestic.
• Add-on Services: (tracking, insurance, etc.) increase the cost.
• Volume and Account Status: Businesses with a high volume of shipments may qualify for discounts.

General Price Insights (for Germany)

• Standard Letter: There s a fixed price (currently around €0.85 within Germany) for a standard letter.
• Standard Package: A parcel within Germany typically costs between €5 and €8.
• International Parcels/Express: Highly variable - it s best to use their website for a price quote.

Tip: Use the Deutsche Post website (or app) for price calculations based on your specific needs. You can compare prices before committing to a service.

Customer Care Details

Deutsche Post provides several customer care channels:

• Website: Offers extensive online support, FAQs, and tracking tools.
• Telephone Hotline: For direct assistance with postal or parcel queries.
  • Germany: Customer service number is readily available on their website.
• Email Support: Available through an online contact form.
• Physical Post Offices and Parcel Shops: Provide in-person support and services.
• Social Media: Used for customer engagement and some support purposes.
• Mobile App: Provides tracking, help and account management features.

Things to Know

• Language Barrier: In Germany, their initial customer service is predominantly in German. You can try to contact their English-speaking support team via email.
• Tracking Issues: Sometimes, packages may be incorrectly scanned or delayed. Have your tracking number ready when you contact customer service.
• Response Times: Response times for email queries can sometimes be slow.
• Postal Code is Key: Always double-check that you have the correct postal code as this is crucial for delivery.

In Summary

Deutsche Post is a large and complex organization with various service offerings. It dominates the German postal market, and DHL is a major global logistics player. Be aware of pricing fluctuations and different service options available to you. If you need support, utilize their website and choose the most appropriate contact method for your query.

For the most accurate information, always consult the official Deutsche Post website or contact their customer support team.