Websites using DeskPro

Okay, let s break down DeskPro, covering its overview, revenue information (though limited), alternatives, pricing, and customer care.

DeskPro Overview

DeskPro is a self-hosted and cloud-based help desk software platform. It aims to provide a comprehensive suite of tools for businesses to manage customer support interactions across various channels. It s known for its robust feature set, customization options, and ability to control your data (particularly with the self-hosted option).

• Key Features:

  • Ticket Management: Organize, prioritize, and track customer inquiries.
  • Live Chat: Real-time assistance via website or app.
  • Email Support: Manage email communications efficiently.
  • Knowledge Base: Create and maintain self-service resources for customers.
  • Automation: Automate repetitive tasks to improve efficiency.
  • Reporting & Analytics: Track performance metrics and identify areas for improvement.
  • CRM: Customer Management system.

• Target Audience: Businesses of all sizes that need a robust and customizable help desk solution. It s often favored by organizations with complex support needs or specific data security requirements.

• Deployment Options:

  • Self-Hosted: Install DeskPro on your own servers for complete control over data and infrastructure.
  • Cloud (DeskPro Cloud): Use DeskPro s hosted service for a simpler setup and management.

Revenue Information

DeskPro is a privately held company. Therefore, precise revenue figures are not publicly available. You won t find it listed on stock exchanges or reporting quarterly earnings. Online resources suggest that DeskPro is not as large as some of its better-known competitors.

Alternatives to DeskPro

Here s a list of DeskPro alternatives, categorized for clarity:

• Popular, Widely Used Alternatives:

  • Zendesk: A very popular cloud-based help desk. Offers a wide range of features and integrations. Generally considered easier to set up than self-hosted DeskPro.
  • Freshdesk: Another leading cloud-based option, known for its user-friendliness and affordable pricing (especially for smaller teams).
  • HubSpot Service Hub: Integrated with the HubSpot CRM, making it ideal for businesses already using HubSpot s marketing and sales tools.
  • Salesforce Service Cloud: A powerful, enterprise-grade solution tightly integrated with the Salesforce CRM.

• Alternatives with Self-Hosted Options (Similar to DeskPro s Flexibility):

  • osTicket: An open-source ticketing system, good for those with technical expertise and budget constraints.
  • UVdesk: An open-source helpdesk which is very developer friendly.
  • Zammad: Another open-source option with a modern interface.

• Alternatives Focusing on Simplicity:

  • Help Scout: Known for its clean interface and focus on email-based support.
  • Kayako: Simplicity and clean design.

Pricing

DeskPro offers a range of pricing plans depending on the deployment model (cloud or self-hosted) and the features needed. Here s a general overview:

• DeskPro Cloud: Subscription-based pricing, typically per agent per month. There are usually different tiers with varying features and support levels. Visit DeskPro s pricing page for the most up-to-date pricing information.
• Self-Hosted: This involves purchasing a license (typically perpetual). You will need to handle the cost of hosting, server maintenance, and security. Pricing varies by the number of agents.

Things to consider when comparing:

• Hidden Costs: Consider costs beyond the base subscription, such as add-ons, integrations, data storage, and support.
• Trial Period: Most vendors offer a free trial or demo period to test the software before committing. Take advantage of this.
• Contract Length: Understand the terms of the contract (monthly, annual, etc.) and any cancellation policies.

Customer Care/Support Details

DeskPro offers customer support through various channels:

• Knowledge Base: A comprehensive library of articles, guides, and FAQs.
• Email Support: Contact their support team via email for assistance.
• Community Forums: Engage with other DeskPro users and share knowledge.
• Priority Support: Higher-tier plans often include faster response times and dedicated support.

Key Considerations When Evaluating DeskPro:

• Technical Expertise: If you choose the self-hosted option, you ll need in-house technical expertise to manage the server infrastructure, security, and updates.
• Customization Needs: If you require a highly customized solution, DeskPro s flexibility can be a major advantage.
• Budget: Compare the total cost of ownership (including software, hosting, maintenance, and support) against other alternatives.
• Scalability: Ensure the platform can scale to meet your growing support needs.
• Integration: Confirm that DeskPro integrates with your other business systems (CRM, marketing automation, etc.).
• Usability: Evaluate the user interface and ease of use for both agents and end-users. A complex interface can lead to lower adoption rates and decreased efficiency.

In summary: DeskPro is a powerful help desk solution known for its flexibility and customization, particularly with its self-hosted option. However, it may require more technical expertise than some of its cloud-based competitors. Carefully evaluate your specific needs, budget, and technical capabilities before making a decision. Make sure to check DeskPro s website and other review sites (like G2, Capterra) for the most recent information and customer feedback.