Websites using D-edge

Okay, let s break down d-edge, covering its overview, revenue estimations, alternatives, pricing, and customer care.

Overview of d-edge (Now part of Accor)

• What it is: d-edge is a technology provider specializing in hospitality solutions. It offers a suite of tools designed to help hotels manage and optimize their online presence, distribution, and revenue. Key point: In 2022, d-edge was fully integrated into Accor, the global hotel group. While the brand still exists, it operates within the Accor environment. It s no longer an independent entity in the same way.

• Core Functionality:

  • Central Reservation System (CRS): A core component. It manages inventory, rates, and availability across multiple channels.
  • Channel Manager: Connects the hotel s CRS to various online travel agencies (OTAs) like Booking.com, Expedia, etc., and metasearch engines (Google Hotels, TripAdvisor). This ensures consistent information and avoids overbooking.
  • Booking Engine: Provides a customizable booking experience on the hotel s own website, encouraging direct bookings.
  • Data Analytics & Reporting: Provides insights into booking patterns, revenue performance, and market trends. Helps hotels make data-driven decisions.
  • Connectivity: Integrates with various property management systems (PMS), revenue management systems (RMS), and other hospitality technologies.

• Target Audience: Hotels of all sizes, from independent properties to large chains.

• Key Benefits:

  • Increased online visibility.
  • Improved revenue management.
  • Streamlined distribution.
  • More direct bookings.
  • Data-driven decision-making.
  • Reduced operational costs.

Revenue (Estimations):

• Since d-edge is now part of Accor, it s difficult to find precise revenue figures specifically for d-edge. It s folded into Accor s overall technology and distribution performance.
• Before the acquisition, d-edge was a significant player in the hospitality technology space, so its annual revenue was estimated to be in the tens of millions of dollars (USD). However, those figures are no longer publicly available in isolation.
• To understand Accor s overall performance in technology and distribution, refer to Accor s annual reports and investor presentations.

Alternatives to d-edge:

Here are some alternative hospitality technology providers that offer similar functionalities to what d-edge provided (and in some cases, still provides via Accor). Keep in mind that the best choice depends on the specific needs and budget of the hotel.

• Cloudbeds: A popular platform for independent hotels and smaller groups. Offers a PMS, channel manager, booking engine, and revenue management tools.
• SiteMinder: A well-established channel manager and online distribution platform. Also offers a booking engine and website builder.
• RateGain: Focuses on revenue management, market intelligence, and distribution. Offers a comprehensive suite of tools for optimizing pricing and profitability.
• Guestline: A PMS and hospitality management platform with integrated channel management and booking engine capabilities. Popular in Europe.
• protel: Offers PMS, distribution, and CRM solutions for hotels of all sizes.
• RoomRaccoon: An all-in-one hotel management system, providing a PMS, channel manager, booking engine, and more.
• Oracle Hospitality (Opera Cloud): A comprehensive PMS solution often used by larger hotel chains. Integrates with other Oracle products and services.
• Sabre Hospitality: Offers a range of solutions, including a CRS, PMS, and revenue management tools.

Pricing:

• d-edge (via Accor): Pricing is typically customized based on the hotel s size, the specific modules selected, and the volume of transactions. You ll need to contact Accor directly for a quote. Expect setup fees and ongoing subscription or transaction-based charges.
• Alternatives: Pricing models vary widely. Some vendors charge a monthly subscription fee based on the number of rooms, while others use a transaction-based model (charging a fee for each booking processed). Some may have tiered pricing with different features available at different price points.
• Important Note: Always get a detailed quote from multiple vendors before making a decision. Compare the total cost of ownership, including setup fees, monthly fees, transaction fees, and support costs.

Customer Care Details:

• d-edge (via Accor): Customer support is now handled through Accor s support channels.
  • Contacting Accor Support: The best way to get support is to contact your Accor account manager or use the support portal provided to Accor clients.
  • Website: Start at the Accor website (group.accor.com) to navigate to the relevant support resources.
• General Considerations for Customer Care:
  • Availability: Look for providers that offer 24/7 support, especially if you operate in multiple time zones.
  • Channels: Do they offer support via phone, email, chat, and a knowledge base?
  • Response Time: What is their guaranteed response time for support requests?
  • Training and Onboarding: Do they provide adequate training and onboarding to help you get the most out of their platform?
  • Reviews and Reputation: Check online reviews to see what other customers say about their support experience.

Key Takeaways:

• d-edge is now part of Accor, so its services are accessed through Accor s ecosystem.
• The core value proposition remains: helping hotels optimize their online presence, distribution, and revenue.
• There are many alternatives to d-edge in the market, each with its strengths and weaknesses.
• Carefully evaluate your needs and budget before choosing a hospitality technology provider.
• Pay close attention to customer support when making your decision.

To get the most accurate information, I strongly recommend visiting the Accor website and contacting their sales or support teams directly. This will give you the most up-to-date details on their offerings and pricing. When looking at alternatives, get quotes from multiple vendors.