Websites using Cvent

Okay, let s break down Cvent, a major player in the event technology space.

Cvent Overview

• What it is: Cvent is a comprehensive event management platform. It provides a suite of tools and services to help organizations plan, manage, and execute events of all sizes, from small meetings to large conferences. It s a Software-as-a-Service (SaaS) solution.
• Core Functionality:
  • Event Registration: Online registration, payment processing, attendee tracking.
  • Venue Sourcing: Tools to find and compare venues for events. (Cvent Supplier Network).
  • Event Marketing: Email marketing, website creation, social media integration.
  • Onsite Solutions: Check-in apps, badge printing, session tracking.
  • Mobile Event Apps: Customized mobile apps for attendees to access event information, network, and participate in interactive sessions.
  • Event Management: Budgeting, task management, reporting, and analytics.
  • Virtual Events: Platform for hosting virtual and hybrid events, with features for live streaming, virtual booths, networking, and engagement.
• Target Audience: Event planners, meeting professionals, marketing teams, associations, corporations, government agencies, and educational institutions.
• Key Benefits (claimed by Cvent):
  • Increased event attendance
  • Improved attendee engagement
  • Streamlined event planning process
  • Better data and analytics
  • Reduced costs
  • Enhanced event ROI

Revenue

• Cvent is a publicly traded company (CVT) after being taken private by Vista Equity Partners and then going public again. Financial details can be found in their investor relations reports.
• As a publicly traded company, Cvent s revenue is reported quarterly and annually. You can find this information on financial news websites (e.g., Yahoo Finance, Google Finance) or in Cvent s investor relations section of their website. Searching for Cvent Investor Relations will get you there. Recent reports show significant revenue growth.
• Revenue Model: Subscription-based. Customers pay recurring fees to access the platform and its features. Pricing usually depends on the number of events, features used, and the number of attendees.

Alternatives to Cvent

The event tech market is competitive. Here are some alternatives, categorized by focus:

• All-in-One Platforms (similar scope to Cvent):

  • Hubilo: Focuses on virtual and hybrid events, with strong engagement features.
  • Bizzabo: Comprehensive platform with a focus on data and analytics.
  • Hopin: Popular for virtual and hybrid events, known for its user-friendly interface.
  • MeetingPlay: Another full-featured platform suitable for complex events.
  • Certain: (Focus on enterprise clients)

• Registration Focused:

  • Eventbrite: Good for smaller events and simpler registration needs.
  • RegFox: A more affordable registration option.

• Venue Sourcing:

  • MeetingPackage: Focuses on venue booking and management.

• Mobile Event Apps:

  • Whova: Well-regarded for its attendee networking and engagement features.

• Virtual Event Platforms:

  • Airmeet: Focuses on interactive and engaging virtual experiences.

• Open Source:

• Odoo Events: Part of a larger suite of business applications.

When considering alternatives, think about:

• Event Size and Complexity: Do you need a simple registration tool or a full-fledged platform?
• Budget: Cvent can be expensive. Alternatives may offer more affordable options.
• Specific Features: What are your must-have features (e.g., virtual event capabilities, mobile app, venue sourcing)?
• Integration Needs: Does the platform need to integrate with your CRM, marketing automation system, or other tools?

Pricing

• Not Publicly Disclosed: Cvent does not publicly list its pricing. They use a custom quote approach.
• Factors Influencing Price:
  • Number of events per year: The more events you run, the higher the cost.
  • Number of attendees: Pricing often scales with the number of attendees.
  • Features and modules: The specific features you need (e.g., virtual event platform, mobile app) will affect the price.
  • Contract length: Longer-term contracts may offer discounts.
  • Support level: Higher levels of support come at a premium.
• Expectation: Be prepared for Cvent to be one of the more expensive options. It s generally geared towards larger organizations with significant event budgets.
• Getting a Quote: You will need to contact Cvent directly to get a personalized quote. Be prepared to discuss your event needs in detail.

Customer Care Details

• Support Channels: Cvent typically offers support through multiple channels:
  • Phone Support: Usually available during business hours.
  • Email Support: For less urgent inquiries.
  • Online Knowledge Base/Help Center: A library of articles and tutorials.
  • Training and Onboarding: Cvent offers training programs to help users learn the platform.
  • Account Management: Larger clients may have dedicated account managers.
• Support Reputation: Customer reviews on sites like G2, TrustRadius, and Capterra can provide insights into the quality of Cvent s customer support. Keep in mind that experiences can vary. Some users praise the responsiveness and expertise of the support team, while others report issues with long response times or difficulty resolving complex problems. Do your research and read recent reviews to get a balanced perspective.
• Things to Consider:
  • Service Level Agreements (SLAs): If support is critical, ask about SLAs that guarantee response times and uptime.
  • Implementation Support: If you need help setting up the platform, inquire about implementation support services.
  • Training Resources: Make sure there are adequate training resources available to your team.
  • Escalation Process: Understand the process for escalating critical issues.

In Summary

Cvent is a powerful, feature-rich event management platform suitable for organizations that need a comprehensive solution. However, it s essential to carefully evaluate your needs, budget, and the available alternatives before making a decision. Get quotes from multiple vendors and read customer reviews to ensure you choose the right platform for your specific requirements.