Websites using Customerly

Okay, let s break down Customerly, covering its overview, revenue (though specific numbers are hard to pinpoint), alternatives, pricing, and customer care details.

Customerly Overview

Customerly is a customer communication and automation platform designed primarily for SaaS and online businesses. It aims to provide a unified space for handling various aspects of customer interaction, including:

• Live Chat: Real-time conversations with website visitors and customers.
• Email Marketing: Sending newsletters, automated sequences, and personalized campaigns.
• In-App Messages: Engaging users directly within your product.
• Help Desk: Managing support tickets and organizing customer inquiries.
• CRM (Customer Relationship Management): Basic contact management and user segmentation.
• Automation: Setting up triggers and workflows to streamline communication and tasks.

Key Features:

• Unified Inbox: Manage conversations from multiple channels in one place.
• Targeted Messaging: Send the right messages to the right customers based on their behavior.
• User Tracking: Monitor user activity to understand engagement and identify opportunities.
• Integrations: Connect with various tools like Zapier, Slack, Google Analytics, and more.
• Mobile Apps: Manage communication on the go via mobile applications.
• Lead Generation: Tools to capture new leads.
• Customer Surveys: Gather feedback and insights.
• Knowledge Base: Create self-service support documentation.

Target Audience:

• SaaS companies
• E-commerce businesses (smaller to mid-sized)
• Startups and small businesses

Customerly Revenue

Unfortunately, Customerly is a privately held company, and its exact revenue figures are not publicly available. You won t find this data in annual reports or financial statements.

However, we can infer some things:

• Growth Stage: Customerly seems to be in a growth phase, consistently adding new features and seeking wider adoption.
• Customer Base: Their website and case studies suggest they serve a considerable number of businesses, implying a decent revenue stream.
• Pricing Model: The tiered subscription model suggests predictable recurring revenue.
• Funding History: If they ve publicly announced funding rounds, this can indicate their growth trajectory. (I don t see they have announced specific funding rounds)

Alternatives to Customerly

There are many platforms that offer similar features. Here are some popular alternatives, categorized by key focus areas:

• All-in-One Platforms (Similar Functionality):
  • Intercom: One of the most popular options. Offers more advanced automation and features but is usually more expensive.
  • HubSpot Service Hub: Part of the broader HubSpot suite. Strong CRM and automation capabilities.
  • Zendesk: Known for robust support ticketing and help desk features.
  • Freshdesk: Another popular help desk solution with integrated chat and automation.
• Live Chat Focused:
  • Tidio: Often cited as a more affordable alternative to Intercom.
  • Drift: More enterprise-focused, emphasizing conversational marketing.
  • LiveChat: Straightforward and reliable live chat platform.
• Email Marketing & Automation Focused:
  • Mailchimp: A strong email marketing platform with some basic automation.
  • ActiveCampaign: More advanced marketing automation capabilities.
  • ConvertKit: Focus on creators and bloggers.
• Help Desk Focused:
  • Help Scout: Known for its ease of use and excellent support features.
  • Kayako: More robust, offering complex support workflows.
• CRM Focused (with communication elements):
  • Zoho CRM: Offers a comprehensive suite of business tools.
  • Salesforce Sales Cloud: The leading CRM solution, with various integration options.

Pricing

Customerly utilizes a tiered subscription pricing model. They offer a free plan, and then multiple paid plans depending on the features and usage needs of the user. The prices vary depending on if you pay yearly or monthly.

Here s a general idea of the plans, but please check their website for the most up-to-date information:

• Free Plan:
  • Typically includes basic chat, email, in-app messaging, and CRM.
  • Limited number of contacts and features.
  • Customerly Branding included
• Growth/Startup Plans:
  • Offers more features such as automations, better tracking, and integrations
  • Increased number of contacts and users compared to the free plan.
  • Removes the Customerly branding
• Pro/Enterprise Plans:
  • Advanced features: more customization, priority support, dedicated account manager, etc.
  • The highest number of contacts and users.
  • Advanced security and integrations.

Customer Care Details

Customerly offers various customer support options:

• Live Chat: Usually available on their website and within their platform.
• Email Support: Contact them through their contact forms or email.
• Help Center/Knowledge Base: A self-service resource with articles and tutorials.
• Blog and Tutorials: Resources for learning how to use the platform effectively.
• Onboarding Assistance: Depending on the plan you choose, you might get dedicated support to help you set up the software.
• Response Times: Generally respond in a timely manner, but may vary depending on the plan.

Things to Note About Customerly s Customer Support:

• The quality of support can vary depending on the plan you choose. Higher-tier plans usually get priority support.
• Response times are generally good, but like with any service, may vary based on volume and time of day.
• Check out reviews and testimonials online to get a user perspective on their customer support quality.

In Conclusion

Customerly is a competitive platform with robust features designed for businesses that want an integrated communication and engagement solution. However, their revenue numbers are not publicly available. When comparing Customerly to alternatives, consider your specific needs, budget, and long-term goals. Be sure to explore their free plan and trials before committing to see if it aligns with your requirements. Remember to check their website for the most up-to-date information on pricing, features, and customer care options.