Websites using Crazy Egg

Okay, let s break down Crazy Egg, covering its overview, revenue information (as best we can glean), alternatives, pricing, and customer care.

Crazy Egg: Overview

Crazy Egg is a web analytics tool that focuses on visualizing user behavior on websites. It s primarily known for its heatmaps, scrollmaps, and confetti reports, which provide visual insights into how users interact with web pages. Instead of just focusing on quantitative data (like page views and bounce rates), Crazy Egg helps you understand why users behave in certain ways.

Key Features:

• Heatmaps: Show you where users click on your pages. Red areas indicate high click density, while cooler colors show less interaction.
• Scrollmaps: Display how far down users scroll on a page. This is great for identifying content that s overlooked.
• Confetti Reports: Similar to heatmaps, but show you the individual clicks. Each dot represents a click, and they re colored by referral source, country or other parameters to help understand a different aspect of user behavior
• Recordings: Allow you to watch video replays of individual user sessions. This helps you understand the user s entire journey on your site.
• A/B Testing: Lets you compare different versions of a page to see which performs better.
• Snapshots: The tool tracks and saves snapshots of changes you make to your pages to keep a record of it.
• List Reports: List Reports will show you where on your website your users are clicking. They also have the ability to see how much activity is happening on certain links or buttons.

Benefits:

• User Behavior Understanding: Provides a deeper understanding of how users interact with your website, rather than just relying on numbers.
• Conversion Rate Optimization (CRO): Identifies areas of friction on your pages, allowing you to make changes that boost conversions.
• Website Design & UX Improvements: Reveals design issues that might be hindering the user experience.
• Easy to Use: Generally considered to have a user-friendly interface, which is good for people who are not tech-savvy.

Revenue Information (Approximate):

Crazy Egg is a privately held company, so specific revenue figures aren t publicly available. However, we can make estimations based on available data:

• Estimated Revenue Range: Based on analysis from sources like Similarweb and other publicly available information, Crazy Egg is estimated to have generated between $10 million to $30 million in annual revenue. This is, of course, just an estimate, and their actual revenue could fall outside of this range.
• Customer Base: They have a fairly large customer base across different industries. This would also make sense based on the estimated revenue range.

Alternatives to Crazy Egg:

There are several other tools that offer similar features to Crazy Egg. Here are some of the most popular alternatives:

• Hotjar: A very popular option, Hotjar offers heatmaps, scrollmaps, recordings, surveys, and feedback widgets. They have a free tier, which makes it a good entry-level choice.
• Mouseflow: Focuses on session recordings and heatmaps, with good filtering capabilities to get detailed user insights.
• Lucky Orange: Offers heatmaps, recordings, form analytics, and live chat features.
• Microsoft Clarity: A free option from Microsoft that provides heatmaps, recordings, and other user behavior insights.
• Smartlook: Offers session recording, heatmaps, event tracking, and analytics focused on mobile applications.
• FullStory: Known for its powerful session recording capabilities and ability to easily search and analyze user behavior.

Pricing:

Crazy Egg offers a variety of pricing plans, catering to different needs and business sizes. Here s a general overview (always check their website for the latest details):

• Basic: Typically suited for smaller websites with lower traffic volumes. The lowest cost plan, this includes some heatmaps, scrollmaps and recordings.
• Standard: Includes basic features with expanded traffic limits. The primary plan that can be paid on a yearly or monthly basis.
• Plus: Offers more advanced features, higher recording limits, more snapshots, and allows for A/B testing.

• Pro: For larger websites with high traffic. It offers the most features and highest limits for traffic, snapshots and recordings.

• Free Trial: Crazy Egg often offers a free trial, allowing you to test their platform before committing to a paid plan.

Note: Crazy Egg s pricing can seem a bit more expensive than some competitors.

Customer Care Details:

Crazy Egg provides a range of customer support options:

• Help Center/Knowledge Base: They have a comprehensive help center with articles and guides that covers various topics from setup to advanced usage.
• Email Support: You can contact their support team via email.
• Live Chat: They also offer a live chat option for immediate support during business hours.
• Priority Support: The more expensive plans typically include priority support.

Things to Consider:

• Cost: Crazy Egg can be pricier than some alternatives, especially if you need higher traffic limits.
• Reporting Limitations: Some users find the reporting features to be less customizable than other platforms.
• User-Friendliness: While generally considered user-friendly, some may find certain features, such as A/B testing, to be more complex.
• Data Accuracy: Like all web analytics tools, Crazy Egg is not foolproof.

Summary:

Crazy Egg is a solid choice for visualizing user behavior on websites with its main strengths being heatmaps, scrollmaps, and recordings. The platform can give valuable insights for improving website design, user experience, and conversion rates. While Crazy Egg can be pricier, its range of features and options can help businesses get a deeper understanding of their website users.

Before choosing, it s a good idea to compare the free trials of different tools to see which one best suits your needs and budget.

Do you have any other specific questions about Crazy Egg or any of its alternatives that I can help with?